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The Heights On Huebner

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Reviews
Overall Rating 4.1 / 5.0 ★★★★★

  • Jane't Sellers
    ★★★★★ a year ago

    After a bad accident in December, I was sent to this facility for 2 weeks for rehabilitation. During my short time in the facility, I was able to make friends and get to know the staff. When I was told I was going to a nursing home and rehab facility, I was nervous about going. I was surprised by the friends I made during my stay. Wound care was excellent. I had surgery on my ankle and hand on my right side and the wound care nurse was awesome and faithfully checked to see how I was healing. She was kind and gentle. Med nurses were always kind and willing to answer questions. I was really glad to find out I didn't have to take any of the medication for going to the restroom - haha! They give it out as part of normal procedure but I didn't need it and so when I told them I didn't need it, it was fine. CNAs were fantastic. Dolores was my normal CNA during the day. She was kind even when I accidently would spray her with the shower wand every time I was bathed. I swear it happened every time! Priscilla was my usual at night and she was amazing. Always kind and attentive. All the rest of the staff I came into contact with were wonderful EXCEPT their social worker. I came into contact with her 2 times during my stay and both times she almost got asked to leave my room and come back with a better attitude. Argumentive when verifying basic information such as emergency contact names/numbers and overall rude. I seen her again after I was walking again and she acted totally different. I don't know if it was coincidence that she was having bad days both times I seen her or what. Either way, her behavior was unacceptable. Physical therapy was wonderful and you see the joy it brings the residents. It brings them out to not only to do OT/PT/ST but it gives them the opportunity to socialize with other residents. They made it fun and really encouraged the residents. The food wasn't bad at all. I was really surprised because I thought I was going to be doomed to boring food for the next couple of weeks. I was wrong! Food was good and always hot. One cook in particular, he made home made ravioli and killer brisket. I would have married that man based off those 2 things lol In short, this is an wonderful facility!

  • Claudia Hernandez
    ★★★★★ a year ago

    ES UN LUGAR DE LO PEOR , MALTRATAN , NO LE PONEN ATENCION A LOS ANCIANITOS Y LAS ENFERMERAS SON MUY DESPOTAS E INEPTAS ,,, A MI MAMA QUE ESTUVO SOLAMENTE DOS SEMANAS ESTABA OPERADA Y LE QUITARON SUS GRAPAS POR EQUIVOCACION Y SU PIERNA SE ABRIO Y NO SE QUIEREN HACER RESPONSABLE SE LLAMA DR. KEY NO SIRVE PARA NADA ESA DOCTORA

  • Billy Roszell
    ★★★★★ a month ago

  • Desiree Escobedo
    ★★★★★ 5 months ago

  • Michael Mejia
    ★★★★★ 5 months ago

About The Heights On Huebner

General Information

Legal Business NameBexar County Hospital District
Ownership TypeGovernment - Hospital District
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 2009 (8 years)
Capacity120
Residents95
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Heights On Huebner

The Heights On Huebner
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that paid feeding assistants 1) completed training; 2) work under the supervision of a RN or LPN; and 3) feed only residents who have no complicated feeding problems.
CManyPotential for Minimal HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

November 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
FManyPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

October 23, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 23 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Heights On Huebner require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
20min
1hr 15min
ReportedExpected
RN
3hr 20min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.0%
96.8%
96.8%
96.8%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.6%
96.5%
98.8%
98.8%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
64.5%
64.7%
60.0%
63.3%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.7%
22.5%
20.0%
19.7%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.1%
23.5%
21.3%
26.9%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
17.8%
17.9%
15.0%
14.8%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
8.0%
15.7%
10.8%
14.8%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
1.7%
4.6%
6.1%
4.5%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
9.9%
15.7%
8.8%
1.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
5.3%
4.3%
8.3%
8.6%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
1.2%
2.5%
1.3%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
6.6%
2.4%
5.0%
4.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
3.5%
4.9%
3.7%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
3.7%
1.1%
3.4%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

45.0%
74.6%
93.7%
95.0%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.2%
77.7%
77.7%
77.7%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.6%
55.8%
59.6%
68.2%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
9.5%
7.7%
10.4%
4.5%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.4%
4.2%
2.1%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.5%
0.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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