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Windemere At Westover Hills

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  2. Texas
  3. San Antonio Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Erica De La Cruz
    ★★★★★ 4 months ago

    Great facility with a compassionate staff! My uncle needs long term care and physical therapy, Windemere takes care of him and he is happy to be here. They do fun events for their residents and it feels like a safe place where they genuinely care about their patients.

  • Rebecca Torres
    ★★★★★ 4 months ago

    My aunt stayed at this facility, every time I went to visit her the staff was amazing and I could tell my aunt was taken care of. She previously lived in another facility with rude staff, and the facility Never looked clean or staff was rude. Her being at Windermere has helped her moods and I can see a difference and we all feel comfortable knowing she's in a great place.

  • Tammy Edwards
    ★★★★★ 4 months ago

    Was referred to this facility by a former patient. My husband was here because he needed rehab after a hip surgery. The Nurse Johnny and the CNA Cynthia C. for 700 hall were amazing! My husband loved the therapy department. I would recommend this facility.

  • Angeles Fatima
    ★★★★★ a month ago

    The main receptionist with horrible dark eyebrows and curly hair was very rude, when I walked in she didn't acknowledge me she just gave an ugly stare and made me feel very uncomfortable! She was not friendly or welcoming at all! They need To replace her with someone who is much friendly and sets a positive attitude. I would never consider placing a family member in that hostile environment.

  • Justin Spenrath
    ★★★★★ in the last week

    My great aunt stayed at this place, and the staff was horrible I wish I got names, essentially I was upset, my aunt told me their was only a Male CNA on staff one night, my aunt being a older woman wanting to keep her dignity, asked kindly for a female staff member to change her only to be told there was none she continued to ask so the Male CNA left and in came the nurse, who said she went to nursing school so she doesn't change patients, I've been a CNA for 2 years and an LVN for 1, since when did changing a patient change from nursing care? That's basic 101 they teach you in your first semester of nursing ? And now nurses dont change patients? My aunt called for a staff member right in front of me with staff standing within an ear shot only to be ignored. She left with ulcers, she was rarely turned or respositoned. Throughout the night, I dont recommend anyone send their loved ones here.

About Windemere At Westover Hills

General Information

Legal Business NameWestover Continuing Care Center Ltd. Co.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 2016 (4 years)
Capacity112
Residents65
Percent Occupied58%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windemere At Westover Hills

Windemere At Westover Hills was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 10, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

May 30, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 14 days
KSomeImmediate JeopardyHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
KSomeImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
KSomeImmediate JeopardyHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
KSomeImmediate JeopardyHealth InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
CManyPotential for Minimal HarmHealth InspectionDispose of garbage and refuse properly.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windemere At Westover Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 25min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
1hr 10min
1hr 25min
ReportedExpected
RN
4hr 35min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
100.0%
100.0%
100.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
97.4%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.8%
-
-
38.1%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.0%
19.4%
32.3%
30.8%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
12.4%
13.1%
18.9%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
3.2%
5.6%
5.6%
7.3%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
-
18.5%
23.1%
20.6%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
5.7%
0.0%
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
10.0%
14.3%
30.0%
12.0%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
3.3%
0.0%
2.6%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
0.0%
5.6%
7.9%
6.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
0.0%
3.4%
1.4%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.6%
94.7%
97.0%
97.6%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
93.4%
93.4%
93.4%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.2%
72.9%
70.9%
77.3%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
3.1%
2.1%
1.6%
1.8%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
3.1%
3.5%
2.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.8%
1.0%
0.5%
0.6%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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