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Bay Oaks Health Care Center

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Gerri Coleman
    ★★★★★ a year ago

    This place is now called the Lakes. Everything you are reading from the other reviews are true. I read them and ignored them and I regret that. My father was not processed in for a full day after he arrived. When I found him he was in feces and urine. When I asked about it, they developed a quick and nasty attitude. Not only are the lower level employees despicable so is the attending physician, Dr Agent. She is a quack Doctor. She never sees the patients she always sends her PA. This is a horrible, horrible place. Please, if you love your family member,DONT send them here!!

  • Josh Middleton
    ★★★★★ 6 months ago

    Hallways smell like urine on a regular basis. Nurses are difficult to find most of the time and patients are frequently neglected.

  • Gayle Bobino Presiding
    ★★★★★ a year ago

    How this place is still operating is beyond me, the staff and "doctor" could careless about the patients, they have poor work ethics, non professional, they make excuses or argue when they are challenged with a complaint. My father was there a week before I arrived in Texas, the doctor there had no knowledge of his medical history which could have been easily obtained, they hadn't started his physical therapy, or given him a bath, he wasn't even registered in at the this facility. My dad's room was infested with roaches, in his bed and drawers, it was like pulling teeth to get the nurses to help him (change his bed linen, empty his urinal, clean around his bed, empty the trash). I took my father out of that place fast and in a hurry and no one has called to ask why, no concern whatsoever, my father he's doing great, I would NOT recommend this place to anyone it should be shut down.

  • Amoreena Lukens
    ★★★★★ 4 years ago

    THIS IS REGARDING BAY OAKS @ 424 TARPAY IN TEXAS CITY They sent Abe to the nursing home day before yesterday and all day yesterday they neglected him. They didn't even brush his teeth. I left him alone for 5 hours and they didn't rotate him once. They weren't monitoring his fluid intakes nor giving him water till he had to ask. He has had a temperature for over 24 hrs, going on 48. Their thermometers aren't calibrated, mine read him yesterday at 101.5 and the nurse was tryin to tell me he was 99 and fine with her thermometer and wouldn't tell me the last time it was calibrated. They haven't bathed him, they were moving him without watching out for his neck, they didn't even know he was a quad. They're telling me that THEY "THINK" his Cath stays in for weeks at a time, but they weren't sure. They didn't even now he had a fever till I told him. He has had a fever since 6pm day before yesterday. They didn't feed him while I was gone yesterday either. This whole place reeks of urine. The floors are sticky and I have not once seen any of the "nurses" use hand sanitizer. His bathroom is shared with 3 or 4 other people and it is filthy with a catheter hanging behind the toilet. They haven't cleaned this room since we've been here. There is hair and feces stuck on the shower chair they use. There is a urine under his bed that's not from us and his catheter bag is leaking too. There is blood on the floor and buggers on the wall. They don't have the proper equipment to take care of him they have no circulation pumps on him, he has not had any physical therapy, they just give him tylenol for the fever when he needs to have a cooling blanket. They have him with a room mate that's discouraging him who watches crap tv and plays his music loud all day. The bed he is on is old and rickety and doesn't bed in the proper areas. Abe hasn't been able to sit up since he's been here. He is always complaining about the smell. There's cockroaches in the breakroom in the microwave that obviously hasn't been cleaned in forever. They have him in a room next to an entry door they use all the time so theres mosquitoes which really upset Abe yesterday being that he can't move to kill it. His roommate snores bad. They didn't have his medications, he has to ask for his pain meds which should be scheduled I had to tell them that he needed his adavan and ceriquil....this is ridiculous. The hospital sent him here cause they didn't want to pay for his care. Now he's digressing, he looks terrible. Theyre not giving us fresh straws or clean drinking cups. Tanisha said we would.meet this morning at 7:30 to discuss Abe and she we didn't meet till 10:30 cause she didn't even get there till 10. They lied on his medical forms since he has been here, I tried to take a picture and she took the paper from me. They lied about sending in my request for all medical records to their corporate office to get "approval" even though I have both Power of Attorney paperworks on file with them so that they could probably have the weekend to fix what they lied about in his file. They gave me a non working name and number for their corporate office and milked it till after 4:30 when no one would be in since it's Friday. My mom hasn't stopped crying since Abe arrived here. THS IS A TERRIBLE PLACE!

About Bay Oaks Health Care Center

General Information

Legal Business NameBay Oaks Snf LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 12, 1984 (33 years)
Capacity109
Residents58
Percent Occupied53%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Bay Oaks Health Care Center

Bay Oaks Health Care Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 24 days
FManyPotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionProvide or obtain laboratory services only when ordered by the attending physician.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

March 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave enough backup water supply for essential areas of the nursing home.
ESomePotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

January 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
KSomeImmediate JeopardyHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
KSomeImmediate JeopardyHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
KSomeImmediate JeopardyHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
KSomeImmediate JeopardyHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

May 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 42 days
KSomeImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
KSomeImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
KSomeImmediate JeopardyComplaintEnsure services provided by the nursing facility meet professional standards of quality.
KSomeImmediate JeopardyComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
KSomeImmediate JeopardyComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmComplaintProvide or obtain laboratory services only when ordered by the attending physician.
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaintMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
ESomePotential for HarmComplaintMake sure that doctors visit residents regularly, as required.
ESomePotential for HarmComplaintMake sure that all required doctor visits are made personally.

February 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Bay Oaks Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 10min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
35min
1hr 20min
ReportedExpected
RN
3hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.8%
91.8%
91.8%
91.8%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
56.7%
77.2%
98.4%
84.9%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.9%
48.4%
42.9%
34.6%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.1%
9.3%
13.6%
13.2%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.2%
15.4%
23.2%
36.1%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
28.6%
33.3%
28.6%
27.5%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
14.8%
16.7%
25.5%
19.1%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
3.6%
2.4%
1.9%
9.4%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
10.3%
11.1%
5.2%
2.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
3.1%
10.0%
9.7%
18.5%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
5.2%
3.7%
5.1%
1.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.7%
1.8%
1.6%
1.9%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
3.0%
4.0%
2.5%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

35.0%
62.5%
82.1%
68.8%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
53.6%
75.0%
75.0%
75.0%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
4.5%
-
-
-
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
3.2%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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