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The Broadmoor At Creekside Park

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    CNA left my mother naked on a mattress with no sheets or cover. Had to step out to get something. Never came back. Her shift was over so she just left without asking someone to help finish cleaning up my mother and changing her soiled linens and clothing. Billing department still sending overdue notices after two years. We get everything straightened out, promised we owe nothing else then other statement shows up in the mail. Mom had to stay extra days, not covered by Medicare, because the doctor had not completed discharge papers. I agree you must stay with your loved ones anywhere they stay for skilled nursing, assisted living, hospital stays, etc. they must have an advocate.

  • ★★★★★ a month ago

    This facility went above what was expected of them during Hurricane Harvey. They accepted one of our mutual patients very quickly and made it pain free for the family. The client's home was in danger of flooding during the storm and was able to find a safe health care facility fully staffed and prepared. It showed true dedication and passion for what they do.

  • ★★★★★ 6 months ago

    I have read All the reviews and they aren't good which is my primarily reason for doing so today. After looking at other places, reading reviews and physically visiting places. The young lady review made me come check out this place. I needed my mom to be somewhere where close and they will do their best with compassion. First nowhere will have perfect reviews. Those that have, is a reason for concern (staff and friends). Today is day three for my mom and my mom has made stride in one day than in the 10 days while staying at a hospital and receiving therapy. The staff is good thus far and will contact you immediately when something of concern has happened. No they will not be at your neck and call every ten minutes. They simply can't (high ratio patient to nurse or tech). This is at any Skilled Nursing Facility. However, they come regularly to check and haven't waited extremely a long time to come around. It's beautiful here and we are learning them as the staff learns us. To conclude I'm thus far happy to have chosen here.

  • ★★★★★ 5 months ago

    NEGATIVE 5 STARS!! I did not want to believe the reviews, but if you love you family member DO NOT let them stay at Broadmoor. The facility is beautiful, their tour will show you exactly what you want to see and hear but don't fall for it. After just 48 hours we had to call 911 to remove our loved one. They literally medicated them so that they would sleep. The call button is just a light that they turn off and do not come and check on you. A visitor had to get the receptionist to tell them our loved one was calling for a nurse and the receptionist went to check on the patient. Took a nurse or nurse aid over 1 hour to help. There are really only half decent staffing there Monday - Friday 8-5. After hours and weekends you get ignored and even told to go to the bathroom in your bed rather than get assistance getting to the bathroom if you need it. They should be ashamed to treat people that way. After walking around the facility some patients wheeled themselves out of the room to go get a nurse. SAD & PATHETIC place. They should have their license pulled. EMS stated that they are always there. :-( If you love your family then STAY AWAY!!!!!!!! Sorry. I really didn't want to believe the negatives that's why we chose it. They sold us a horrible bill of goods.

  • ★★★★★ 7 months ago

    My dad is there now and we are satisfied so far. Maybe they have improved since these other reviews but I have no complaints. Sad people only post complaints and not good experiences so I wanted to make sure I posted ours.

About The Broadmoor At Creekside Park

General Information

Legal Business NameMemorial Medical Center
Ownership TypeGovernment - Hospital District
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 10, 2014 (4 years)
Capacity112
Residents86
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Broadmoor At Creekside Park

The Broadmoor At Creekside Park
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 12, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

September 8, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 11 days
GFewActual HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

May 5, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

November 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,250 fine
---Fine$3,250 fine
LManyImmediate JeopardyComplaintQuickly tell the resident's doctor the results of laboratory tests.
KSomeImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Broadmoor At Creekside Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 25min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
40min
1hr 25min
ReportedExpected
RN
4hr 15min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.5%
78.4%
78.4%
78.4%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.0%
83.3%
90.3%
98.6%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
9.5%
-
45.8%
24.0%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.7%
13.6%
16.1%
15.9%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.8%
35.5%
19.7%
13.0%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
6.7%
8.5%
13.1%
10.3%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
15.0%
10.3%
13.3%
20.9%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
2.1%
0.0%
1.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
4.2%
2.6%
15.0%
8.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
1.7%
2.3%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
3.4%
2.1%
1.7%
1.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
5.0%
6.2%
11.3%
7.2%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
7.3%
2.9%
3.6%
1.2%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.5%
82.9%
95.1%
98.2%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.9%
77.3%
77.4%
77.4%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
44.7%
45.3%
35.8%
39.1%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
0.9%
0.4%
0.0%
0.0%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
1.0%
2.0%
1.5%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.7%
0.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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