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Park Manor Of Tomball

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Very disappointed in this place my grandmother was here the care was less then expected there are so many residents for the caregivers to keep up with we chose Willow Ridge Farms personal care homelocated in Magnolia very Nice quiet home like atmosphere low resident to staff ratio so much better care

  • ★★★★★ a year ago

    My friend RM admitted to Park Manor Tomball from Tomball Regional Hospital, for physical therapy and wound care. Without going into detail, we were unsure if she'd be able to return home. RM was assigned to a semi-private room, with another woman, BB. The room was spacious and clean! She became very close with her roommate BB, it was a blessing in disguise as they were each other's greatest support. She did therapy three hours a day for three weeks, her strength and confidence was remarkable. Everyone was so encouraging and helpful. After she met her needs in therapy, Park Manor Tomball assisted in helping her access her Medicaid benefits. Today, RM is a full time resident. Although on a different hall, she still shares a room with BB. Their room is decorated with photos and family heirlooms, it's so homey! Thank you Park Manor Tomball - you brought my sweet friend strength and a lifelong best friend. I'd highly recommend Park Manor Tomball for anyone needing therapy, iv's, wound care or long-term care!

  • ★★★★★ a year ago

    My dad is there and os a very easy going guy. He went there with an amputation ad very depressed at the age of 62. He met do many friends and has been so happy with his staff. Its a challenge to wven get him to leave to go home with us. This gives us comfort and security knowing my dad is happy. We visit him 3 to 4xs a week and have very little complaints that xant be easily resolved. God Bless the hands and hearts of the staff at yhis facility. Ps. My dad came to the facility from 3 hours away and this is the best we have found!!!!

  • ★★★★★ 2 years ago

    My mom was put there a year ago because that is where her insurance sent her. She had her own income and insurance. She was her own responsible party and once she passed I received a bill that they said was covered by insurance. By law I and my sisters are not responsible for any debts by our parent. Her estate was non existent, she had no savings or any other income other than her social security. I have received that bill now for one year and have told them repeatedly that I am not responsible for it. They can keep sending it and now it will be thrown in the garbage after I resend it to them for the next couple of months. I have talked to them and sent certified mail to them to desist and they still send them. They can continue sending it waste their postage. The care my mom received was horrible, I have pictures of feces on the walls, urine around the toilet that stayed there for days until I took a picture and showed the front office. My mom had COPD and they knew she was retaining fluid and barely checked on her. I had to bring it to their attention, but once I left for the evening she was ignored. She would call me telling me that she has bused the nurses and no one came. Few days later she was put in ambulance and sent to the hospital where a week later she passed. It is shameful how that treat the patients and give such awful care. They are being paid a tremendous amount of money by insurance and then by the patient and give that kinda of care is not only sad, but should be made criminal. If anyone has a family member in there or any other nursing home they should take pictures and document. The more the information gets out the better to protect any future Mother, Father, Husband, Wife, Brother, Sister or child. It is sad!

  • ★★★★★ 3 years ago

    I was very disappointed with the lack of professionalism and sympathy at this establishment. My Father has been very ill for two years now, and was finally diagnosed with multiple myeloma in October 2013. Unfortunately, this past July, he was knocked down by an electric door, causing him to fall and break his pelvis. We were told by the hospital that he would need to go to a rehab facility because of his condition and his weakened state; he would require constant "professional care". My Mother and I were very happy to find that there was a Park Manor in Tomball that accepted his insurance. After reading the two reviews below, I believed we had made the right choice. The reviews below are two and four years old, apparently things at this establishment have changed. Some of the nurses were very kind and you can tell they actually care for their patients. To those nurses, I would recommend they relocate. After one month (my father's insurance allows for 100 days), the woman over the rehabilitation department informed my Mother that my Father would be discharged to go home. At this point, my Father can hardly walk. It takes six to eight weeks for a bone to even heal (in a healthy person) and if one has BONE CANCER it will take even longer. My Mother is 62, she does not have the strength to balance him if he were to fall and she would be the one caring for him daily since my siblings and I all have daily full time jobs. My mother was very upset by this recommendation. She spoke to his physical therapist who works for park manor, he said that my Father being released was "premature". Long story short, watching your loved one suffer is absolute WORST feeling in the world and the way these people treated my mother was nothing short of AWFUL. One of the employees, the head of rehabilitation, Jennifer, was very rude to my mother. Then, she (Jennifer) was told by another employee that she should apologize. When Jennifer came to "apologize", she kept laughing? Laughing, to my Mother's face in front of other employees and no one said anything. What could be funny about a man having bone cancer, lying in bed with a broken pelvis, hardly being able to walk, and a suffering family? This woman stressed my already STRESSED OUT Mother near the point of hospitalization. She(Jennifer) also went into my Fathers room when he was alone, chuckling, asking when he was going to be leaving, upsetting an already distressed, 72 year old man, with cancer. My Mother pleaded with them several times to let him stay a while longer. They kept saying he was fine, he didn't need to stay, and got his insurance cut off. Knowing she could not take care of him alone my Mother applied for hospice for my Father. The administrators at Park manor told her "after looking at his chart we don't he will qualify for hospice". He was evaluated by an ACTUAL hospice organization and we were told "he absolutely qualifies"(you don't qualify for hospice unless you are in pretty bad shape). The hospice company also told my Mother that "they (Park Manor Administration), are not qualified to say if he does or does not qualify for hospice", so would they (Park Manor) have told my Mother something they are not qualified or certified to make judgment on? Also, they were frequently late with my Fathers pain medicine, like TWO HOURS late. When you are in EXCRUCIATING PAIN, even thirty minutes makes a big difference. Once, when I very politely asked when he would be getting his medicine (it was two hours late at this point) the nurse rolled her eyes at me. DO NOT send your loved one here for their sake and your own. There is no peace of mind, only harassment and uncaring administrators. Even if it is close to home and more convenient. It is NOT WORTH IT. I hope this will save another struggling family a terrible experience.

About Park Manor Of Tomball

General Information

Legal Business NameHmg Park Manor Of Tomball, L.L.C.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 24, 2008 (10 years)
Capacity125
Residents100
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Park Manor Of Tomball

Park Manor Of Tomball
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

June 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Park Manor Of Tomball require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 30min
ReportedExpected
CNA
60min
50min
ReportedExpected
LPN
15min
1hr 30min
ReportedExpected
RN
4hr 10min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.1%
90.0%
90.0%
90.0%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
98.9%
92.4%
96.3%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.5%
59.1%
47.1%
23.4%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.0%
25.6%
23.6%
18.1%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.5%
22.2%
34.4%
16.5%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
27.6%
29.4%
23.4%
25.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
20.8%
19.7%
20.0%
7.1%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
8.3%
3.3%
2.6%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
3.4%
4.6%
6.4%
3.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
8.3%
4.7%
8.2%
1.7%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
3.4%
1.2%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
1.1%
1.1%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
4.4%
3.4%
2.5%
3.7%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.2%
4.1%
3.1%
7.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.9%
63.5%
73.3%
51.9%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
9.8%
61.1%
61.1%
61.1%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.4%
68.7%
72.9%
73.6%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
8.8%
3.8%
2.2%
0.7%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.7%
0.7%
2.1%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
2.4%
2.0%
0.3%
1.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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