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The Heights Of Tyler

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ a week ago

    I went to apply for a job here did my interview,I was told I got the job went to do my drug test the lady told me I felled stated marijuna was in my system smdh I told her that, that couldn't be right didn't argue went across the street to another nursing home got hired on the spot took another drug test pass with flying colors. If they don't want a person to work for them don't waste their time..... But they lost a damn good CNA

  • ★★★★★ 4 months ago

    Be careful with your loved ones here because the staff is extremely lazy and rude. Sometimes they lay in their dirty diapers for hours before someone will come change them. Please do yourself a favor and go somewhere else

  • ★★★★★ 8 months ago

    My nurse, Ty was kind, appeared to be knowledgeable; However, The aides were hired "off the street." they had no formal training, only on-the-job training. they were often rude and discourteous, and occasionally a little rough with me, although not to the point of abusive. I do not know the state regulations governing this nursing home, but there must not have been much oversight. I left there in July of 2014 have lived since then in a skilled nursing facility in Michigan, which is a great blessing in all regards. I have a little more knowledge now about the kind of care people deserve and believe The Heights of Tyler did not provide me with quality care. The only thing of positive significance was Bible Study led by Chaplain Ken Sommerville and the Sunday worship services, both of which greatly expanded my Faith and the Sunday worship services

  • ★★★★★ 2 years ago

    My mother has been at The Heights of Tyler for a little over a year & a half. I am very pleased with this nursing home. I have never been at any nursing home that is so beautiful, and it feels like home for my mother. The management has been wonderful at addressing any issues that I might have had & have been eager to help resolve any problems. There are regular meetings with family members to discuss her needs. Any other nursing home I have been has felt like a nursing home, not like home. The doctor visits regularly and has an assistant that is there for mother if the need arises. I would never consider another place to put my mother.

  • ★★★★★ 3 years ago

    My father has been at this facility since July and has complained about it the entire time. He also complained to the state inspector when she was there. The facility is very nice, the nurses are friendly but that is as far as it goes. I have seen the doctor only once and his PA is never to be found. My father is not bathed regularly, the food is horrible, and the management is above reproach. Today, the administrator called me regarding my father's attitude/status and when I corrected her, she told me I was being uncooperative and belligerent. Needless to say I am in the process of trying to make other arrangements for him.

About The Heights Of Tyler

General Information

Legal Business NameTouchstone Strategies-Tyler LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 7, 2010 (7 years)
Capacity120
Residents110
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Heights Of Tyler

The Heights Of Tyler
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 10, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$943 fine
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
ESomePotential for HarmHealth InspectionEncode each residents assessment data and transmit these data to the State within 7 days of assessment.
ESomePotential for HarmHealth InspectionMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
ESomePotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.

August 26, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

February 3, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintListen to the resident groups and act on their complaints and suggestions that affect resident care and life.

January 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Heights Of Tyler require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 20min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
2hr 55min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.9%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
42.5%
60.0%
57.5%
45.5%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.7%
23.6%
23.2%
21.9%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.0%
31.3%
14.3%
34.0%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
11.4%
4.9%
6.6%
7.2%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
25.4%
19.4%
14.1%
12.2%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
5.9%
7.3%
7.0%
4.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
1.2%
1.2%
1.3%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
5.6%
1.9%
2.1%
2.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
4.8%
6.2%
3.8%
5.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
2.3%
2.4%
1.3%
1.1%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.3%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.2%
90.9%
95.6%
85.8%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.8%
83.6%
83.6%
83.6%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
84.1%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
14.0%
25.9%
21.0%
16.0%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
2.7%
1.1%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.7%
0.0%
0.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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