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The Waterton Healthcare & Rehabilitation

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    Wanted to get my grandmother admitted here because the facility seemed nice but the admissions staff is so unorganized. They told me there was a bed available but when I got them all the paperwork they requested they said there was no room available and they would not have one for a long time. They could not put her on a waiting list and suggested I just call everyday to check and see if there was a room open even though it could take 6 months. Seems like there should be a better system for admitting a patient.

  • ★★★★★ 7 months ago

    I wouldn't even give this place 1 star! The staff is awful unless you get that 1 that actually does their job! When someone throws up you clean it right then! Do not force someone who just had back surgery to lift their legs when they can't OR rush them while moving them causing MORE pain I don't think so! I HIGHLY disagree with sending my loved one there!

  • ★★★★★ 6 months ago

    My MIL calls every night saying the staff is yelling and abusing the residents. Holding their meds until they "behave". The night nurse is very rude and seems to not care about anyone but herself.

  • ★★★★★ a year ago

    Had a horrible experience with my mother's rehab that was supposed to last 7 days. They allowed an infection to go unchecked, did not make sure she had enough food and water during the 11 days she was there, gave her meds that were discontinued from the physician, and just down right neglected her needs. She ended up in the hospital sicker than when she went in for her rehab. Very disappointed with this nursing home. On a good note, the rehab services were wonderful! The nursing services stunk, but the rehab services were outstanding!!!!

  • ★★★★★ a year ago

    My grandmother was at this facility for several months. During that time some of the staff was good, helpful and whenever we (the family) had questions a few of the employees were ok. My grandmother has dialysis 3 days a week so it was the responsibly of Waterton to make sure she was taken to the dialysis center and picked up on time. On several occasions the driver was late and on one occasion didn't even show up to take my grandmother to the hospital for a procedure that was scheduled. If it wasn't for my mother that took off work to be there and assist, my granny would have missed her appointment. Of course our entire family was PISSED off! We talk to management about the situation and the driver. Not sure what happened to the driver (a young lady) but in my opinion she does NOT need to work in this industry. My family since has transferred my granny to another facility in Tyler, Park Place and I must say to date she is happier and the staff has been wonderful!

About The Waterton Healthcare & Rehabilitation

General Information

Legal Business NameSouthwest Ltc Waterton LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 3, 2008 (9 years)
Capacity92
Residents60
Percent Occupied65%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Waterton Healthcare & Rehabilitation

The Waterton Healthcare & Rehabilitation
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 12, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionOperate and provide services according to Federal, State, and local laws and professional standards.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.

October 21, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Waterton Healthcare & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
4hr 20min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

73.0%
90.6%
90.6%
90.6%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.3%
90.0%
90.3%
92.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
31.2%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.0%
37.5%
23.1%
32.5%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
20.6%
13.5%
13.9%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
24.0%
10.3%
6.7%
4.2%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
-
-
33.3%
37.8%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
3.1%
2.8%
1.8%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
4.0%
7.1%
10.3%
12.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
-
9.5%
-
8.6%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
8.3%
6.7%
10.0%
6.7%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
7.1%
6.9%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
7.7%
6.7%
3.2%
2.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
4.1%
5.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

76.6%
73.7%
89.3%
87.3%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.3%
68.4%
68.4%
68.4%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.7%
61.3%
59.7%
60.4%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
8.4%
7.0%
2.2%
0.7%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.8%
2.2%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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