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Citizens Medical Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    Best Hospital around. Lost both my grandparents recently, but the health care professionals were always so helpful and kind during my families rough time.

  • ★★★★★ 4 months ago

    First off I was in there tonight came in about 6:30 pm walked out at 9:30 pm I was instructed to go to the Emergency room by my Dr. For the Asian in my knees, because he could not treat the pain I was in with Norco this evening because it had not worked the night before. After the enormous wait I get a Young PA that says it is myfasical Pain and tells me to take 2 Norco and put me on steroids and an antiiflamatory shot. I tried to explain the pain was mostly when I tried to put my weight on my foot and hurt all the way down my tibuala. Now I am no Dr. But it seems to me if I am crying in pain and it has been getting worst since surgery in December and I am to the point of even the touch it hurts and that my Dr. Sent me in you might look for more than myfasical pain. And to double a pill that I explained made me hyper not sleepy and was not working to treat me with anti-inflamatories when there was no swelling present makes me wonder if I was in the right place. This young Pa was more concerned how much Norco I was takin g at home than the immediate problem. And by 61 I should know how I react to this Medicine having taken it a few times in my life time. This was a wick fix get me out after waiting so long. I feel short changed by the Hospital and especially This aJordan LaLonde PA. Now it is 11;25 Pm Knee is still hurting as Badly as it did at 6:30pm and my legs won't stop moving from the Norco and wide awake for who knows how many hours from now!!!!

  • ★★★★★ 5 months ago

    This place is a power trip! Petrina the investigations officer lies for this hospital! My patients information was giving out and it wasn't just one thing to make the case EVERYTHING EVEN THE IRRELEVENT MATERIAL was given to someone and she lied to cover for why they gave out the info a power trip with money

  • ★★★★★ 8 months ago

    It was a Sunday at 10pm and I went in with a broken ankle. My first time in the ER in this city. Worst ER on the planet. No regard for my pain, broken ankle. People were there for questionable reasons and the police man's guard says it all for the crowd that comes in. The nurses are inside a glass cubicle. First window you write something then they ask you to wait, I thought to be seen now remember I am in pain of a broken ankle. No ice nothing. And they told me you have to wait to register. We waited for 15 mins and left to DeTar North. Nothing different there but gave me ice and took me in matter of five mins but they were out of beds/ rooms as well. Don't go to Citizens ER if you are seriously in pain. The wait time will be more than one hour and nurses can't tell you how long the wait time is. Heartless nurses, they don't know prioritize patients according to their pain and severity of the reason.

  • ★★★★★ 9 months ago

    Spent a week there and only had to throw one nurse out of my room, that really says a lot because I have a rare clotting disorder that usually puts me at odds with medical professionals who know less about my condition than I know. 99% of the staff was knowledgeable, helpful and working without ego.

About Citizens Medical Center

General Information

Legal Business NameCitizens Medical Center County Of Victoria
Ownership TypeGovernment - County
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 6, 1992 (25 years)
Capacity20
Residents20
Percent Occupied100%
Program ParticipationMedicare
Resident And Family CouncilsNone
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Citizens Medical Center

Citizens Medical Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

October 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Citizens Medical Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 55min
ReportedExpected
CNA
55min
1hr 15min
ReportedExpected
LPN
3hr 55min
2hr 30min
ReportedExpected
RN
7hr 20min
6hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.1%
98.0%
98.6%
97.8%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
97.3%
97.3%
97.3%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.1%
54.2%
63.1%
67.3%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
20.3%
17.1%
18.3%
19.8%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
3.7%
1.9%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
0.6%
2.5%
2.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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