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Regency Village

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Lynda Norton
    ★★★★★ a month ago

    My father was there 3.5 days and he got a bad bed sore, UTI and pneumonia! When we visited the place a few days before he was to be moved the young woman took us all around the building and it was clean and nice, we told her everything about my father. The day he was moved my husband stayed until after 6:30 p.m. then left to come home and we got a call about an hour after he got home and were told we had to get sitters for him 24-7 because he called out or come get him! He was moved there because they had skilled nursing and my father has a peg (feeding tube), so his throat needs suctioning and someone has to feed him. He also needs PT and they have a vitalstem where the throat muscles can be rehabilitated. My father is in his late 80's and he has dementia, he cannot swallow and he needs respiratory care...he didn't get anything but ignored. Also, the head of admissions was so rude and talked to us like we were dogs! Mean and hateful. We asked to talk to the doctor and they wouldn't give us his number or call him for us. Looks good bad care!!! One other thing, if your loved one can get up and walk, eat on their own, put on and off their clothing and basically function normally this is a perfect place for them. Those with dementia and cannot walk or get dressed etc...are doomed to die!

  • Carla Fisher
    ★★★★★ 5 months ago

    I was completely shocked at the egotistical actions of the Administrator in the facility he came across as a bully and a womanizer, who does not care about anyone including the patients under the care of his authoritative, position of this facility. Staff reported to me their frustrations with not enough towels and washcloths to provide the most basic of care for the patients and that they were forced to rip bed-sheets to be able to provide bathing of my loved one, they said they do not have wash clothes to wash their face when they wake up or after meals. The facility was good at one time, but I no longer can support it in any manner the next time my family needs a rehab stay it will not be here.

  • Arena Loun
    ★★★★★ 9 months ago

    I am a former employee i left regency village because the D.O.N. Tammy and one of the Nurses Kayla have been threatening to fire me after finding out that I am pregnant not once but twice. I know I am a great worker, Tammy and other nurses told me myself I was. I always get things done without them asking and my patients and their families loved me. Although I loved my job and my patience and their families I just feel like I had to leave because I was being targeted about being replaced and losing my job just because I am pregnant. I am really hurt by it but they don't care. Hate to leave my patients...

  • Andrea M
    ★★★★★ 11 months ago

    This facility is a nice facility however the director of nurses has the personality of a door mat. She doesn't have a personality at all, not sure how she made it into management. She is very unprofessional in how she speaks to family members and staff. I'm hoping the administrator is informed of her inability to perform her job title, because i just can't see him allowing this type of foolishness to be front and center of this facility. The Barcelo family is well known throughout the community as I have lived here in this area for many years, but I was unimpressed with her performance as the director of nurses. I definitely wouldn't recommend this facility for that reason alone. First impressions speaks volumes, and it was loud and clear that she doesn't like her job. I advise anyone that is looking into placing their family members into any type of facility like this speak to and get a feel for the director of nurses and the administrator, it will definitely set the tone of your families choice to allow them to provide care.

  • Darcy Heaney
    ★★★★★ 10 months ago

    During the week the care is ok on the weekends the entire place goes downhill. Half of the staff are out front smoking, call lights going crazy and when you ask for help the aid says let me get the nurse and the nurse says let me get the aid!!! Somehow everything is someone elses job. I have asked numerous times for my moms tv to be fixed, still not fixed unless you call taping the cable down with paper tape fixed. Just to many numerous problems to talk about on the weekends. I have talked to supervisors nothing changes, but my mom likes it there. I have to say i have had my issues with this facility but my mom was placed on hospice last friday and she passed away this am and everyone who was involved with her dying process from the nurses to the aids were exceptional!! I thank you so much for your kindness and compassion.

About Regency Village

General Information

Legal Business NamePenbar Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 8, 2003 (15 years)
Capacity122
Residents107
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regency Village

Regency Village was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

June 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

October 6, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regency Village require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr
2hr 20min
ReportedExpected
CNA
1hr 30min
40min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
5hr
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

82.1%
84.4%
84.4%
84.4%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.5%
81.7%
90.7%
89.6%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.9%
46.7%
53.6%
55.6%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.2%
19.4%
21.5%
22.7%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
30.4%
21.7%
19.6%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
13.2%
12.2%
10.7%
10.4%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
14.3%
27.7%
25.0%
26.2%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
9.3%
12.9%
13.3%
9.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
14.9%
10.4%
13.3%
13.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
5.7%
3.8%
11.3%
5.4%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
2.9%
3.9%
0.0%
4.1%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
8.1%
5.2%
13.3%
6.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
3.9%
2.4%
0.0%
1.3%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.9%
6.9%
6.0%
3.6%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

71.9%
71.7%
85.8%
90.4%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.4%
77.6%
77.6%
77.6%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.0%
51.5%
51.5%
51.4%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
20.0%
23.9%
16.1%
14.8%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
0.6%
1.4%
2.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
0.9%
1.2%
1.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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