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Garnet Hill Rehabilitation And Skilled Care

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ in the last week

    My mother suffered from a stroke in May 2017, and I had to place her in Garnet Hill on July 4th, after her stint with Life Care Center in Plano, when it was determined she would need long term care. As with everything in life, there are always times of inconsistencies, or issues that must be addressed, but for the most part, I believe that this facility is the best choice I have made. It is a beautiful place, smells clean, and there are many who care for the residents. Yes, there has been some who seemed to do things out of routine and not necessarily with the care one would hope for, but face to face confrontation, and written notes for all CNAs to see in her room, when addressing her on their shifts, reminds them of what they must do with her, due to the stroke effects on her body. I am here almost every evening, checking on her, keeping up with her laundry, and taking time to get to know the different people after my 11 hour work days. I get personally involved with extra cleaning of the room, and coming during the day as well, when I am off, so they know that I care about my mother dearly, and have not just left her for others to do the job. Being a CNA many years ago, I understand the hard work it takes to care for so many with different issues; and especially when they are short of staff, or shift changes etc. These people are pro-active when you address the consistencies with patience, calm, and understanding, but one must be willing to take the initiative and pursue a resolve with the staff and administration so they can pin point weaknesses and address them correctly. I would NOT expect anything to change anywhere if I wasn't willing to address it correctly. I have no regrets having placed my mother here and tho some may have had some issues, I am sure the staff would be pro-active with them as well, if it is brought to the table for proper discussion. I've been to many facilities, this one made my first choice list and continues to be that.

  • ★★★★★ 3 months ago

    This is such a horrible place. Please don't put your loved ones here. My grandmother stayed here for a few weeks and they did everything from burning her with hot water while giving her a bath to starving her. They lied about giving her baths. They left her in her dirty diaper. The staff are horrible. That is if you can find them. i can't imagine what is happening to people who's families can't visit often. They neglect their patients. As soon as the weekend hits they like to send as many people to the hospital as possible (less ppl to neglect). Don't let the fancy place fool you. It's a horrible place!!

  • ★★★★★ 2 months ago

    Not a good place to go to. My husband has a grade 4 glioblastoma brain tumor and also had a stroke leaving him unable to use the left side of his body. He was discharged from the hospital and I chose this facility because its so close to home. My husband arrived around 4:30 in the afternoon and I was told that they did not have his medications until the next day, even though they had known he was coming since 10 that morning. The care aids had no idea of my husbands condition or his impairments. He was not able to sit, turn , walk or do anything like that without assistance. They kept telling him to sit up or turn and he couldn't so they were quite rough with him. In the almost 3 weeks that he was there I received several calls from him for help. 4 am I got a call and he said he needed help and no one would come . I arrived there within 10 minutes of that call to find him naked with a poopy diaper half off and the call button taken away and hung on the wall where he couldn't reach it. I was told by the aid that"she had already helped him 10 times that night and was tired of it". She didn't seem to care that my husband couldn't walk and relied on that call button for help. Almost every night there was something that happened . Another night the phone rang and the aid handed my husband the phone. He said he was cold and I told him to ask the aid to turn off the air conditioner. He said he had and was still cold. I went over again , walked in the room to a very strong odor of urine. His diaper was dry but his bedding was wet through to the extra mattress topper that we had brought in . His t- shirt was wet half way up his back with urine. I found the aid in the hall and asked what the heck and was told that he must have just wet again. I told her not a chance seeings how the diaper was dry. She was too lazy to change the bedding. The nurse"Chica" got right in my face and told me my husband had just wet himself . I told him that his diaper was dry!! He said there were cameras and that he was going to call the police. I told him to go ahead . It was more witnesses to the neglect and abuse. Of course he didn't call anyone . I stayed that night in the room with my husband. There were times I arrived and found him naked, no gown on or in the room ( he couldn't walk so he didn't take it anywhere) and in a wet diaper, lights on on the room , call light on and no one helping him . I complained to every director they had but not a whole lot was done. I don't have a lot of confidence with the nurse practitioner either. I won't go into the issues I had with her. I asked from day 1 to meet the dr who was in charge of the care for my husband and only met him the day I took my husband home . There are some really great people that I believe care about the patients. Heather who is in charge of the CNA's, John who is the food director. He was always so friendly and wanting to help. The rehab people were fabulous , although my husband was over medicated at night and it kept him awake and agitated so he was not able to stay awake during his sessions. I was very involved with my husbands care . I was there every day . Unfortunately , I was told by the physcolgist( ?) that it was the norm for theses places. Really poor that this seems to be acceptable treatment for out loved ones when they are needing help. Especially for terminally ill patients like my husband.

  • ★★★★★ 3 months ago

    I put my Mother in this place after leg surgery. The first night they did not bring her any pain meds. and when she asked for them the night nurse said the Dr didn't order them. When she told them she was supposed to get them at such and such time (she had discussed this with the Dr) they said "I'll check" and walked out and never came back. She laid there in after surgery pain for four hours and finally called again for the nurse. They brought her one pill. She asked for two and they argued again. Again they said "I'll go check" and they didn't come back for over and hour. By this time she was in terrible pain and was behind schedule on her pain meds. My Mother is very sharp mentally. She knew when she should get her meds and how much. The night nurses not only treated her like she was stupid, they were very inconsiderate of her need for rest. They came in at night to deliver pills to her neighbor and turned on all the lights...left the door open with all the hallway racket and changed the trash at 2 am! She has stomach issues and asked for a bland diet every day! She got not one bland meal but had to pick around and send back the over peppered food. My Mother was so distressed and tired her therapist noticed and questioned her. I am appalled that this place calls itself a care center because they obviously DO NOT CARE. My only positive experience was with the therapist, Kathy, she took very good care of my Mother and treated her with dignity and respect. We got her out as fast as possible and she is now thriving with proper rest, considerate workers, food she can eat and pain meds when she needs it!

  • ★★★★★ 7 months ago

    Let me put it to you this way , I wouldn't put my sick dog in this place . Do not let the beauty of the place fool you . I literally ordered a transport signed my daddy out and took him to Baylor McKinney Hospital. My dad was going to die in that horrible place. They should be put out of business. I think of the many people that are there for rehab and get treated badly , because they don't have someone to stay on top of things . This happened in 2015, I pray it's better now, but I wouldn't bet on it . If your loved one needs skilled nursing rehab go to Powerback Rehabilitation in Richardson on Lookout Drive, it's excellent . It's not a nursing home , it's like a hotel . Stay clear of Garnett Hill, and Belmont in Allen , horror stories. This is my opinion, but check those places out and go often when they least expect it .

About Garnet Hill Rehabilitation And Skilled Care

General Information

Legal Business NameSouth Limestone Hospital District
Ownership TypeGovernment - Hospital District
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 28, 2008 (9 years)
Capacity128
Residents108
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Garnet Hill Rehabilitation And Skilled Care

Garnet Hill Rehabilitation And Skilled Care
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Garnet Hill Rehabilitation And Skilled Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 35min
ReportedExpected
CNA
40min
45min
ReportedExpected
LPN
35min
1hr 20min
ReportedExpected
RN
3hr 35min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.1%
97.9%
97.9%
97.9%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
67.8%
68.2%
77.8%
75.9%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.4%
65.9%
63.5%
56.2%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
23.9%
15.3%
19.0%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.5%
16.0%
21.4%
19.2%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
9.4%
8.4%
6.8%
9.9%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
26.2%
10.4%
10.0%
7.9%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
4.1%
4.0%
6.3%
3.5%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
2.3%
1.2%
5.7%
3.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
3.8%
5.6%
1.3%
2.7%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
2.5%
3.8%
4.6%
3.7%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
5.7%
5.0%
4.5%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
2.3%
1.2%
1.1%
3.6%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
4.0%
1.7%
0.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.8%
96.1%
98.0%
94.0%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
95.5%
95.5%
95.5%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.1%
77.1%
74.0%
78.0%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
4.5%
11.1%
10.6%
6.0%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
1.6%
1.7%
1.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
2.3%
1.5%
0.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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