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Avalon West Health & Rehabilitation

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  2. Utah
  3. Salt Lake City Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Stephanie Lloyd
    ★★★★★ 2 months ago

    My heart hurts with the disappointment my family experienced at this facility. My father was admitted here after back surgery. He was bed ridden, and they would take their sweet time coming into answer a call. One morning we received a phone call from him being in distress I rushed down. After the PT person had come in they had not made sure that his call button or the device that would help him move the bed up and down where with him so he could use them. In fact when I arrived I had found they where on the floor. He was half way off the bed trying to reach for the call button on the floor. He had been calling out for help with the door open, and no tv on and no one had gone to help him. I heard him as I rushed in. He was hanging off the bed. I helped him in got him settled and called for the help. No one came in for 10 minutes. I headed to the desk to ask for some assistance I was rudely told they would leave a note for nurse. When the nurse came in and I told him the problem he seemed confused at what his job even was. He said he was just there to make sure he was ok. How was that not making sure he was ok? On top of that twice they put a fitted sheet over the top of him. Do they not have a laundry service or are they not trained on how to make a bed? The head of nursing walked right by my mom pretending she didn't see her as she stood outside her office to speak to her. When addressing situations they asked for the name of the person doing it but staff does not where name tags or they turn them around so you can't read who they are. There was more than one situation where an aid was called to use the bathroom and was needed to be told he could not get up. There was a time when they did not flush his feces down the toilet and had to be addressed twice before they did their job. An aid was doing flips in a room by my Dad and a nurse had to tell him to stop. One night when looking for an aid we found them styling each other's hair in the hall way. Also when my father left there by ambulance due to the fact his arm was swelling and they thought he may have sepsis it was NOT the nurse that had brought attention and called the doctor, but the speech therapist that had brought attention to the nurse about it. While I understand these facilities are under staffed some of the things that went on are inexcusable. Luckily we have a family that lives close and where able to visit twice a day. I feel so bad for these people who have no family and the heart breaking things I had observed here. If your loved one is bed ridden or cannot speak up for themselves I strongly urge you to look else where.

  • John Burgoyne
    ★★★★★ 3 weeks ago

    Awful!!! Lack of communication between employees, with other service companies, and with clients and their families! Avalon=Confusion

  • Kristen Merrell
    ★★★★★ 6 months ago

    Wasn't served a meal for two days after admission on a Friday. No bedding changes, or checks for water. No ice in cooler post joint surgery. No shower when asked after 2 days. When asking for help the staff seem upset and information is not passed on and there is quite a neglect of care. Would not want to recommend this place. The staff seem very uncaring for the most part.

  • Dakota Belliston
    ★★★★★ 10 months ago

    Over the past decade I have been in multiple nursing homes & I would rank Avalon West as one of the best facilities I have ever been to. Not only do they create a great environment for optimal recovery but they provide a personalized level of care as if each patient was their own loved one. Thank you Avalon West for going above & beyond to make a difference in all the lives you touch.

  • danise cederbloom
    ★★★★★ 6 months ago

    My mom was there for about a month and in that time they lost 5 pairs of pants, 1 pair of pajamas, 2 blouses, and a hearing aid. They did not offer any kind of help replacing anything! Dont go there if you dont have to!!!

About Avalon West Health & Rehabilitation

General Information

Legal Business NameBennion Care Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 18, 1977 (42 years)
Capacity120
Residents92
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Avalon West Health & Rehabilitation

Avalon West Health & Rehabilitation was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Utah Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide resident groups or resident family groups with private space to meet.
ESomePotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
ESomePotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmHealth InspectionGive or get x-rays and other tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

May 26, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionDispose of garbage and refuse properly.
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmComplaint+InspectionMake sure that doctors visit residents regularly, as required.
ESomePotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionAllow residents to have visitors.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
DFewPotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaint+InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Avalon West Health & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
15min
45min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
3hr 40min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

76.3%
97.1%
97.1%
97.1%
94.8%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.2%
93.5%
91.8%
91.7%
96.4%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.9%
65.9%
66.7%
51.6%
48.9%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
16.3%
15.4%
16.7%
27.7%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.4%
25.0%
6.7%
32.7%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents whose ability to move independently worsened
5.9%
3.4%
5.4%
7.1%
16.5%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents who received an antipsychotic medication
17.9%
21.7%
9.6%
17.4%
13.1%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents whose need for help with daily activities has increased
17.0%
9.8%
10.2%
3.4%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents who lose too much weight
5.3%
8.3%
9.3%
10.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of high risk long-stay residents with pressure ulcers
11.1%
10.9%
12.2%
5.1%
8.9%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents who self-report moderate to severe pain
5.6%
8.1%
11.5%
4.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents who have depressive symptoms
0.0%
1.6%
1.7%
5.2%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
3.3%
1.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.2%
3.3%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.6%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

78.7%
85.9%
88.0%
74.3%
91.4%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
56.4%
91.1%
91.1%
91.1%
88.0%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.7%
64.9%
57.6%
63.7%
63.4%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of short-stay residents who made improvements in function
10.7%
22.5%
7.6%
23.1%
16.4%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
1.0%
2.0%
1.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.8%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017UT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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