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Hillside Rehabilitation Center

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Nancy Kindt
    ★★★★★ 2 months ago

    Staff all act very nice but adequate care is not delivered. Many promises were made to provide a sensor pad commode, stimulating pad for comfort and circulation during my father's 5 day stay. Only the first 2 were delivered late the last night of his stay. The previous day during a 20 minutes absence when our family wasn't with him, he went to the bathroom by himself! He could have fallen, as he often had at home, and broken a hip or something, leaving him to die, not only with Alzheimer's but in great pain and discomfort. Even after registering our complaints with administration here and our hospice care at Millcreek, services were not delivered as promised. I don't know what other nursing homes are like and guess there are worse places, but I would never recommend Hillside to anyone with a serious condition requiring constant care! If our family didn't take shifts to be with my father around the clock, he would have suffered and been neglected. Response times calling for help are much too long. The second night when my father urgently needed to use the bathroom, the wait time was about 20 minutes. The aid looked like she had just woken up. Don't let their niceness fool you into trusting them with the care of yourself or your loved one. Btw, the food is processed standard American diet (SAD) and designed to make you sick. How can anyone hope to get well on that?!

  • Melissa Kelley
    ★★★★★ 9 months ago

    Getting a doctor to call and deliver information on patient illness, diagnosis, and expected outcome is next to impossible. When our family member got sick and was moved to another room, not one single person in the family was called by any staff member. After doing some research on this facility and seeing the fines they have paid due to violations, and the ratings they have received, I am not quite sure why the sign in front says it is the best nursing home in the city. Having called a week ago asking to have an actual doctor call the family, and being told that a doctor would call at their convenience, and now 6 days later, still without any call back, I would have to say I am deeply unimpressed. I am also deeply unimpressed with the amount of missing clothing that our family member has. It is truly saddening how seniors who have little or no voice in their life, let alone their treatment, the daily activities they get to participate in, or otherwise, and I ashamed that this is what it comes down to for some. Make sure, if you are reading this, to make a living will and a will for once passed. The two stars are for some of the under paid staff that are not nurses and doctors that do a decent job. I say decent, and not magnificent, because I have heard them yell back at dementia patients. As frustrating a screaming and rude dementia patient can be, it is incredibly unprofessional to yell back at them.

  • Kimberly Pellum
    ★★★★★ 8 months ago

    I have to say that this is one of the best! Carolee and Emily will go above and beyond to get your loved one in and comfortable. The rest of the staff is amazing as well. My mother started out frail and depressed and 60 please days now she is doing great,almost her old self again. The rehab rooms and staff are Awesome , the nursing home side is not as nice however they will take care of your family member as if they were family. The food is wonderful and there was a evening my mom was not feeling well and didn't eat , when they took her tray Byron the chef came personally to her room to see what was wrong with the food and what could he make her. Trust me you won't get this kind of care anywhere. The CNA's are incredible ,hug, hold their hands, and truly love their job. There are many employees that that have been here years, that says alot. It is so hard making a decision for your family member that you love so much and wish you had the means to take care of them but I have always been so impressed with everyone here and they will do whatever they can to keep you informed and very happy. They have entertainment weekly with a wonderful activity coordinator. It's a real homey feel. I have to say. Thank you from the bottom of my heart and the rest of my family ,for the extra love. Care. And loyalty to my mom. The loyalty and kindness started with Emily and Carolee and it has not faded. My mother has been here over 60 days and has just been approved to go to an assisted living March 1st. We are very excited to get her closer but we are all saying. If hillside was closer to our homes we would consider leaving her be, as she has transitioned very well..,. The rooms and shared bathrooms could be better however they have been working on them and it's really the only thing we wish had been nicer but they have let us move her 3 times to make her happy. It takes family participation regularly to be able to judge and we have all been on board and have never seen anything we didn't feel was inappropriate. STOP DO NOT Hesitate, you won't have any regrets....

About Hillside Rehabilitation Center

General Information

Legal Business NameMission Health Services
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 3, 1991 (26 years)
Capacity121
Residents59
Percent Occupied49%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillside Rehabilitation Center

Hillside Rehabilitation Center
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Utah Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,560 fine
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMake sure that doctors visit residents regularly, as required.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

March 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,495 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 3, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillside Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
20min
45min
ReportedExpected
LPN
1hr 10min
1hr 10min
ReportedExpected
RN
3hr 55min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

82.4%
91.4%
91.4%
91.4%
93.8%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
98.0%
100.0%
100.0%
97.1%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.6%
Q4 2015Q1 2016Q2 2016Q3 2016UT
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.3%
19.5%
17.9%
14.6%
30.5%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
40.4%
12.4%
18.3%
25.9%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents whose ability to move independently worsened
18.0%
19.1%
19.1%
16.3%
17.2%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents who received an antipsychotic medication
14.6%
27.5%
23.5%
24.3%
12.0%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents whose need for help with daily activities has increased
12.3%
22.6%
24.8%
17.0%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents who self-report moderate to severe pain
8.2%
8.5%
8.2%
4.3%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents who lose too much weight
6.2%
12.1%
3.1%
3.3%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents who have depressive symptoms
14.0%
18.8%
8.0%
12.8%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents experiencing one or more falls with major injury
5.5%
10.2%
8.6%
3.5%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.6%
91.7%
87.9%
86.4%
91.4%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
89.5%
89.5%
89.5%
88.3%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.4%
65.7%
56.6%
58.1%
60.6%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of short-stay residents who made improvements in function
38.3%
38.1%
36.5%
31.6%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
2.0%
2.2%
2.2%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
1.1%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016UT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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