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Golden Livingcenter-Sleepy Hollow

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 10 months ago

    Please don't leave your love one here. Beds rarely get changed, you can look to spend up to an hour wet. I've just experienced my wallet is missing!!! You don't know who the Head nurse is because you never see her.

  • ★★★★★ a year ago

    The nurses here don't care about the patients and lack compassion. My parent has been here for less than a month, and she's already been yelled at, over medicated, taunted, ignored when needing aid to go to the bathroom and mistreated for pissing herself when No one helped her go to the bathroom. Also, she was just starting to get better from her phemonia, but then got worst. I came in one night to make sure she was tucked in; she was covered in piss from head to toe! I was in the room when the staff member didn't see me and came in yelled at her and turned off the 'help' light and walked away. I was so angry, I had no words. I wrote a complaint but it seems like nothing was done to rectify the situation. I'm taking her somewhere else asap!

  • ★★★★★ a year ago

    My great aunt is here, and it is horrible. The receptionist didn't know the whole faculity, the elevators don't work, my aunt isn't getting all her medication, the list goes on and on. I don't even know who to complain too. This place is horrible.

  • ★★★★★ a year ago

    This place is horrible. The moment you walk in the main doors; it's smells like piss. There are patients that are huddled in a sitting area about to fall off their chairs; and no nurse around. My grandparent recently had a stroke and is on multiple medications. None of which make him sleep all the time. In the hospital before being transferred to Golden Living, he was showing a lot of signs of improvement and energy. Now he just wants to sleep all the time. When I asked if he was in any antipsychotic medication, the attending nurse yelled at me. I asked for a list of medications being given to him and I was brushed off and ignored. One day he's blood pressure was over 180/51 and I told the attending nurse, it's too high, he needs to be monitored for the next hour if it doesn't go down he has to be hospitalized. She yelled at me stating it was ok and to stop bothering her. I reported her the administration and they only wrote up a report. And that was all they did to help. This place is where you put someone you don't care about, so that the staff here will do the bare minimum to care for them and ignore them until they die. If you call them out, they will yell at you, if you report the staff to the administration they will write a report, just to get you to leave them alone as well.

  • ★★★★★ 2 years ago

    My brother came into this facility 3 years ago. My brother was having alot of struggles, had no where to go, he had dementia. I tried to care for him in MD and he was very difficult to deal with. I love my brother, he is 10 years younger than I am. First the facility asked for me to come in, the admissions process was flawless. He is very happy and peaceful. He is better adjusted now than when he was several years ago. The care at Golden living is extraordinary, they include me in all his treatments, and his progress weekly. They make sure me, his support system is helpful for his progress and treatment. I am 100% satisfied with the service at this facility.

About Golden Livingcenter-Sleepy Hollow

General Information

Legal Business NameBeverly Enterprises - Virginia, Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 1, 1985 (33 years)
Capacity222
Residents181
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsFamily
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Golden Livingcenter-Sleepy Hollow

Golden Livingcenter-Sleepy Hollow
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

June 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

May 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$91,260 fine
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

February 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmComplaint+InspectionProtect each resident from all abuse, physical punishment, and involuntary separation from others.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Golden Livingcenter-Sleepy Hollow require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
3hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.6%
94.2%
94.2%
94.2%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
38.5%
84.3%
97.0%
98.7%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.7%
86.4%
80.3%
83.3%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.4%
12.7%
11.7%
11.6%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.2%
27.4%
18.1%
16.8%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
17.8%
16.8%
19.5%
18.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
11.1%
5.6%
4.1%
7.0%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
1.0%
0.8%
0.0%
0.8%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
2.5%
5.7%
3.7%
7.1%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
7.8%
7.5%
6.5%
5.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.7%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
3.1%
3.8%
1.2%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
1.9%
3.1%
3.0%
3.2%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
3.6%
2.3%
1.7%
1.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

9.5%
42.1%
74.1%
78.8%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
69.1%
69.1%
69.1%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.7%
61.3%
60.5%
60.8%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
5.2%
3.0%
3.2%
3.9%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.1%
1.1%
2.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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