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Sentara Nsg Cntr Chesapeake

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Dara Snell
    ★★★★★ 2 weeks ago

    Thank you to the wonderful caregivers at Sentara Village. My 94 year-old father arrived in July after having a severe stroke. He received excellent rehabilitative services, but was not able to overcome such a massive trauma. He moved to the Coastal Cottage, and I have never seen such an amazing group of nurses and caregivers. We are forever grateful for the care and compassion he received. Thank you for your kindness!

  • Pamela Keefer
    ★★★★★ 2 months ago

    Beautiful place, but not enough help!! Liked the older place better only for the care and interaction with the patients. Halls are empty no interaction. Sorry do not recommend

  • Kendall Calvert
    ★★★★★ 6 months ago

    Beautiful new facility. I was so excited when my loved one was sent there. What a nice place. However, immediately I could sense that the nursing staff was horrible. Although my friend was grumpy, he became that way, he said, because the staff did not listen to his requests, continually messed up his medications and his special diet food was not prepared well. Like toast only- no butter or jelly provided-provided with breakfast. No "love" or caring for pride and completeness of work-food and nursing. He says the more he asked for the same thing (help usually) the more he did not get it. He felt they were retaliating on purpose. I observed this as well. I was often there when food came and when he interacted with staff. I did not observe all departments. I think he was very pleased with the therapists. And the environmental services folks had the place clean and nice looking. But he was very, very unhappy there. The nursing staff, all levels, could not be found and were not pleasant when they were around. No one would take responsibility when it looked like something was wrong. Of course, it is not every employee. But the place overall, from the minute you walk in, is unfriendly. Friends and family rotated through each day to take care of him...to check and make sure he had the basics done. We should only have had to visit and support him, not check up on his basic care and provide what was missing. Be prepared to interact with a staff with attitude. Are they that short staffed so employees are over-worked? Is the staff paid that poorly they are not valued?

  • Bostoncharm
    ★★★★★ 2 months ago

    The OT and PT and the CLEANING staff are wonderful, but I notice the CNA's,, Nurses and kitchen are understaffed or very slow. I actually saw a few CNA's just sitting around at the end of the Halls at these little desks doing nothing at times on their phone instead of visiting patients to see if they may need assistance with anything. The straw that broke the camels back was this.... my family member was throwing up, clammy and feeling quite bad... and I told the CNA she felt sick and we needed a nurse. I waited with family member for 1.5 hours.NO NURSE... I had to go look for a CNA again.. and she said the nurse said to give her a ginger ale but nurse did NOT check her to see if she was okay. I had my family member transported to local ER hospital before I brought her home. The doctor ran blood tests, urine, etc.. and she was DEHYDRATED and her Potassium level was very low and her Blood pressure was very low. When I went back to collect my family members items I told her RN that she was diagnosed dehydrated and all she said was.. "people make that up to get admitted in the hospital" I am not sure what that means.. because the doctor that did the exam did NOT "make up" the fact that she was dehydrated. The Social worker was very Unfriendly and not helpful. The Staff act like THEY are doing YOU a favor.. when in turn.. the cost is VERY HIGH and they need to not act like they are being BOTHERED to do their JOB The food was served COLD on MANY occasions and they sent her the wrong diet on several occasions. Keep looking.. and find a place with STAFF that actually like their job and actually CARE about people. This place does not. The Admissions lady, Regina, CALLED the ER and Told the Social worker RN at the hospital that I ONLY brought my family member to hospital because I would not pay for her to stay there. In truth I had my family member brought to ER to treat her severe nausea and thank God I did, although, Sentara took NO responsibility for that. I then took family member home and set up new doctor and In home health care all on my own. The discharge was odd.. I had requested a DISCHARGE TO HOME but the social worker told me I could not do that without an outside physician setting up home health care. We didn't HAVE a physician yet because my family member had been transported from another State and they knew that. I was told I would have to take her to doc, and pay for the transport myself, etc.. But after ER visit I was asked to go sign discharge papers at Sentara rehab and they put down the doctor I had mentioned on discharge form?? and stated.. "oh its okay" or something odd. Very convoluted. I felt pressured by them for my family member to STAY there.. when I told them I could not pay high cost of co pay (since her medicaid did not kick in yet) and I was willing to take her home to do In Home care. Regina DID tell me about co pay in advance.. but I had hoped we could work something out.. until medicaid started paying. But this facility does NOT allow medicaid pending patients with Mediare/disability Even though I was AWARE of this.. I would have appreciated a little HELP setting my sister up elsewhere. Having a caregiver/ Staff meeting with us the DAY AFTER her medicare 20 day free stay.. was NOT helpful either. $160.oo a DAY (thats the co pay) was what we were expected to pay every DAY. They could have at least helped me look for another facility or at the very least had discharged her home with some meds. We had NOTHING when we left. But its MY fault according to them.. because I took her to the hospital because she was sick. VERY SHADY ... and UNHELPFUL. NO one even offered to help me carry her MANY BAGS out to the car when I picked up my family members items. I was dropping them off the cart on the way to my car. Nothing like all this HELL when you are already going through enough STRESS with a VERY sick family member.

  • Lisa Curtis
    ★★★★★ a month ago

    Nice facility, but very poor nursing staff. Attitudes abound.

About Sentara Nsg Cntr Chesapeake

General Information

Legal Business NameSentara Life Care Corporation
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 6, 1990 (27 years)
Capacity120
Residents104
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sentara Nsg Cntr Chesapeake

Sentara Nsg Cntr Chesapeake
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 26, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

October 20, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sentara Nsg Cntr Chesapeake require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 20min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
3hr 10min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.8%
100.0%
100.0%
100.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
100.0%
100.0%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
56.5%
64.3%
47.8%
50.0%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.4%
19.0%
20.8%
20.5%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.5%
19.6%
44.3%
42.6%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
20.5%
19.5%
17.6%
20.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
12.7%
13.4%
20.0%
16.4%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
4.7%
0.0%
0.0%
0.0%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
3.6%
3.6%
7.1%
8.3%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
9.1%
1.6%
4.8%
1.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
3.5%
0.0%
7.1%
1.2%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
2.3%
2.3%
1.1%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
4.0%
5.6%
3.8%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.9%
99.1%
97.6%
96.3%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.2%
97.3%
97.3%
97.3%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
79.0%
82.1%
76.0%
62.0%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
13.3%
11.1%
6.7%
7.9%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.6%
4.2%
1.3%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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