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Sentara Nursing Center Hampton

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • ★★★★★ in the last week

    I called to check on a resident, phone rang at nurses station, option 1 on phone menu for approximately 3 min 22 seconds. I ended up having to hang up. Maybe you'll have better luck.

  • ★★★★★ 3 months ago

    There are people that are very good. Meals not so good. Kind of sad when you need someone to come to see you and you wait a hour. There is a very severe problem. Say you ring the buzzer because you need someone quickly. Waiting time can be a long time. Then you have no other way to contact someone. This is not good at all. Particularly if some Passes away.

  • ★★★★★ a year ago

    While visiting a friend, I was pleasantly surprised at how nice the facility was. Not what you expect from an elder care/rehab facility. Very clean, bright and well decorated. The staff is friendly and experienced. Very nice

  • ★★★★★ a year ago

    My husband was sent there by his doctors two times and we had several issues due to very limited help, the facility staff tries to do there best, but there were many times where one nurse was running the show at night. My husband was supposed to be in bed 100%, other than bathroom, and he rarely could get water or ice in his room, he is diabetic and when his sugar went to low, there was rarely anything for him to eat to have to bring his sugar up. I had to bring him those supplies for night time so that he didnt go without. Thankfully i was able to get there often so that i made sure he had what he needed. The food was terrible and the coffee was so bad that the 20 days he was there, he never drank any, i would bring some from home.. When we called the facilty the first time he stayed, we had called for an itemized bill it took months to get it, we had to call and call, and finally called the administration to speak to him so that we could get a bill. On his last stay, there now doing the same thing, giving us the runaround about the bill again.. Although the facility looks good, its far from running properly, apparently they cannot keep help, and when they call people in when someone calls out, no one wants to come in.. This is a bad sign. If you want facilities like this to run better, you need to take care of your staff. This last time there on April 14, 2016, although on a pic line and new his was being transfered from the hospital there, he was there by 6 in the evening, and the only thing he got for meds was insulin, because he begged for it, I was told that he had not been transfered so he probably would not get his meds till the next day. I found that to be totally ridiculous. My husband had mercer, and to get his antibiotics he had to wait till the next day. To me that was totally unacceptable. This place needs to step it up on there medical care.. While he was there although he couldnt bathe on his own, was rarely helped to get in the bath and washed up..

  • ★★★★★ 4 years ago

    I give Sentara Nursing & Rehabilitation a poor rating. My father was admitted on 9/23/2013 after his knee replacement surgery. The PT and OT staff are great! The nurses, I will let my comments/expereince speak for it self and about the facility. On 9/24/2013 my father was complaining about his catheter hurting him.. When the nurse came in, she had told him b/c he had 2 more hours left on the CPU unit. (For his knee exercise). She would come back then too remove the catheter. She could have stopped the CPU machine to remove the catheter and then re started the machine. The nurse removed the catheter @ 5:00 pm after I called the nurses station and made some noise. My father had been complaining about the catheter since 2:00 pm when I first spoke to him Later that night.( 9/24/2013) my father called the nurse around 11:00 p.m wanting his pain medicine, about 15 minutes later he used the bathroom on his self. He called the nurse again for the second time after he used the bathroom again on his self.. Needless to say. My father had to lay in his urine from 11:00 pm 9/24/2013 to 8:30 am 9/25/2013 and did not get his pain med's until then.

About Sentara Nursing Center Hampton

General Information

Legal Business NameSentara Life Care Corporation
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1994 (24 years)
Capacity86
Residents70
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sentara Nursing Center Hampton

Sentara Nursing Center Hampton
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 17, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

May 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionHonor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProtect a residents' right to refuse some types of non-requested transfers within the nursing home.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

April 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sentara Nursing Center Hampton require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 15min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 20min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.8%
98.0%
98.0%
98.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.8%
6.7%
13.3%
15.4%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.2%
40.7%
32.1%
15.9%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
10.6%
11.1%
15.2%
16.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
33.3%
15.4%
31.7%
14.7%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
21.9%
18.0%
18.6%
11.8%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
21.7%
17.4%
10.9%
10.0%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
11.4%
22.9%
9.1%
7.1%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
0.0%
2.2%
0.0%
5.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
0.0%
2.2%
4.3%
4.8%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
4.0%
4.7%
1.6%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.5%
100.0%
95.5%
90.6%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.0%
97.8%
97.8%
97.8%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.9%
64.2%
63.7%
59.9%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
14.8%
16.1%
24.7%
25.7%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
2.0%
2.2%
2.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
2.4%
1.9%
1.9%
2.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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