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Dulles Health & Rehab Center

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Stephanie Francis
    ★★★★★ 3 months ago

    The administration and management go out of their way to make your stay with them the best possible. The facility is cleaned constantly and they serve meals 'restaurant style' in the dining areas. Food is served hot, and they will change your diet due to your food preferences. Facility has a great home like environment and the rehabilitation team is amazing! The nursing staff is very caring and check in often with their residents/patients. I would trust my family and loved ones with Dulles 100%.

  • Rania Hachwi
    ★★★★★ 6 months ago

    Do NOT take your loved ones to this facility. My 82 year old father was transferred there after hip surgery and things went down hill quickly. First they put him in a diaper upon arrival. In Fairfax Hospital he was using a urinal and pan. This is a rehab facility. They were supposed to help him get on his feet again, not take a step back. After being in bed for days on end his health deteriorated quickly. He was no longer able to swallow food well and was told by "doctors" - whom we never saw once!- to be put on a soft diet like soups, mashed potatoes etc. The next day I went to visit my day and he had a chili dog on his tray!! Not ONCE did they give him a soft diet meal or the Ensure drinks he was "prescribed". He lost an incredible amount of weight in the ten days he spent there. The nurses do NOT care about the patients. If you press the call button it would take over 20 mins before someone would show up. We visited on a daily basis and not once was he being taken care of properly. In one instance my dad had a dirty diaper. I told the nurses and they fought IN FRONT OF ME about who had to change him since it was a shift change time. Took 20 mins for one nurse to finally come and help my dad. If you visit after 5 or 6pm - very few people do - you will be hit by the overwhelming stench of dirty diapers. They just leave their disabled elderly patients in their own waste. It's incredibly heartbreaking. The list goes on and on. I could write 10 pages of negative events we witnessed firsthand. We pulled my dad out as soon as we could but sadly for us, my dad didn't recover from his surgery. I have no doubt that Dulles Rehab was responsible for his quickly deteriorating health. We plan to file a formal complaint with the local health department.

  • Jamieson Tobey
    ★★★★★ 5 months ago

    This place smells wonderful! The rehab group is a great team. They help people go from bed ridden to walking around the entire building. Highly recommended!!!!!!!

  • Richard Durkin
    ★★★★★ 8 months ago

    New facility (opened July 2016) for rehabilitation, long-term and respite care. According to short-term resident, dinner menu could be more varied, but courteous staff try to accommodate special diet needs. Parking appears to be too small for the size of facility - you may have to wait for a parking space to open, or park across the street.

  • Alex Dixon
    ★★★★★ 8 months ago

    They do not know what they are doing here. My mom has three broken vertebrae and has a neck and back collar. The first night she got there the CNAs said, "we've never seen this type of collar before. Do you know how to take it off?" I replied that I didn't. They called the RN who told me that he didn't know how to take the collar off and that this was normally the purview of PT, who had already gone home for the night. They ended up calling the hospital to get instructions on how to take the collar off. The next day, I go to visit her at 11:30 AM. She had not been given breakfast until 11:00 AM. They didn't give her lunch until 3:30. The next day, I go to visit her and she tells me that her diaper hasn't been changed. Now she is burned. They also are not helping her eat nor brushing her teeth. Saturday, I spend all day with her. A CNA comes in and says "we have to weigh her." The contraption they have to weigh her looks like a fishing net with no back support. I tell them "you know she has a broken vertebrae in her back, right?" "Oh no, I didn't know that." I asked, "how will you support her back?" "Oh well, this can wait until PT sees her tomorrow." Meanwhile, they have caused my mom unnecessary pain and suffering. I am glad I stopped her from being weighed in that contraption because the next day PT was *horrified* that they would have tried that. It could have had dire consequences for mom. This place is full of excuses and apologies but it does not have my trust. I regret having my mom there and I will be getting her out as soon as possible.

About Dulles Health & Rehab Center

General Information

Legal Business NameCsp Nova LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 9, 1987 (30 years)
Capacity166
Residents134
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Dulles Health & Rehab Center

Dulles Health & Rehab Center
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 16, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Dulles Health & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 45min
ReportedExpected
CNA
1hr 20min
45min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
3hr 45min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.2%
90.2%
90.2%
90.2%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.7%
81.4%
82.1%
82.6%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.0%
83.3%
78.0%
84.1%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.1%
20.2%
23.1%
22.4%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.6%
31.3%
22.0%
13.5%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
22.1%
18.6%
12.3%
8.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
11.1%
21.4%
22.8%
12.4%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
8.3%
4.7%
0.7%
0.0%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
8.2%
14.7%
7.5%
8.0%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
12.8%
12.6%
8.9%
6.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
1.9%
0.0%
1.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
1.7%
0.8%
0.9%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
1.7%
2.5%
3.6%
3.5%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
1.1%
1.3%
1.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.7%
0.8%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

33.1%
29.6%
34.5%
41.4%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
58.1%
53.4%
53.4%
53.4%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.0%
68.5%
64.5%
52.9%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
20.9%
9.1%
2.1%
1.8%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
2.0%
1.1%
1.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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