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Heritage Hall Nrsg And Rehab

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Sole Vette
    ★★★★★ 2 months ago

    It was a really bad experience in this place. Negligence practices are seeing all the time. They don't tell you the true. That place smell ugly. Please Please Please DONT leave your loved ones there!

  • Deborah Forrest
    ★★★★★ 12 months ago

    My Mother has been here for rehab on her hip. She is quite a pistol and I have to say that all of the staff I have encountered is wonderful. I am giving it a 4 only because it is true when you press the button at night you can not press or call to say how urgent your need is. The light comes on the outside of the room and stays on until they get there. This place does not smell like a nursing home. Everyone seems clean and happy as possible. They really try to do things to make life better. I am always well informed of my Mothers needs and changes. Thank you from the Powell family!

  • Kelly McPherson
    ★★★★★ 8 months ago

    This site makes you at least have 1 star to post...otherwise I would have zero stars. Heritage Hall is a terrible place. You MUST visit before someone you love goes there for rehab or other services. And when you go, stay for a bit to really take it all in. We had to rescue (and I mean rescue) our mom out of that place. People are ignored and not treated with respect or like adults....very sad, it isn't right! DO NOT SEND ANYONE THERE!!!!!!!

  • Leesburg Resident
    ★★★★★ a year ago

    I would not recommend Heritage Hall to care for an elderly relative. My father was there for a couple of months and it was a terrible experience. We had problems with the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search. I am a white male and one of the nurse assistants, a black lady named Sarah made sexual advances towards me on several occasions. She would grab me in a bear hug and press her genital area up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to an administration staff person named Maureen and told her I was offended by it. Maureen, who was very rude, just more or less made a joke about it and said that was how Sarah shows affection. Also, my dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. Well my father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were till being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes and they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

  • Neicey A
    ★★★★★ a year ago

    My father in law has been a resident here for 2 years and we have had nothing but good things to say. Yes, there are the usual misplacing of belongings or short staff issues. However, he has never been hospitalized, never been hurt, fallen or anything else. We are constantly updated of any issues and we have care plan calls almost bi monthly. We visit randomly and he is always in good condition and we never have to worry. Natalie Twyman was our POC and was great at any and everything she did to make us comfortable. I am thankful we are at peace with his location and never having to worry if he is okay or not.

About Heritage Hall Nrsg And Rehab

General Information

Legal Business NameAmerican Healthcare LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1992 (26 years)
Capacity164
Residents147
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Hall Nrsg And Rehab

Heritage Hall Nrsg And Rehab
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionProvide special eating equipment and utensils for each resident who needs them.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Hall Nrsg And Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 35min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
40min
1hr
ReportedExpected
RN
3hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.7%
100.0%
100.0%
100.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.9%
87.8%
77.6%
85.7%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.9%
22.9%
23.6%
24.5%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.5%
15.0%
15.6%
23.9%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
14.8%
13.9%
12.3%
12.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
10.4%
12.3%
9.5%
16.7%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
10.6%
4.4%
1.0%
3.4%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
5.6%
8.0%
8.7%
4.7%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
1.9%
3.7%
4.5%
2.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.8%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
7.9%
12.8%
5.6%
11.7%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
4.0%
4.0%
4.8%
4.7%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
1.5%
2.1%
1.9%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.8%
1.6%
1.6%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.1%
98.8%
99.4%
99.3%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.1%
93.8%
93.8%
93.8%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.0%
50.3%
47.1%
38.2%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
12.2%
9.2%
9.8%
13.9%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
0.8%
2.7%
2.3%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.7%
0.8%
0.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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