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The Laurels Of Willow Creek

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    The Doctors and Physical Therapists at The Laurels at Willow Creek have done more for my dad than any other doctors he has been to. Where an assisted living home tore dad down, the Laurels are building him back up and he is getting better each day. They have all my praises and they are all wonderful people there... including his Nurse Jason. Don't be fooled by the bogus reports. Take any loved one there and watch them work their magic. If I am ever in need, I will definitely go there.

  • ★★★★★ 2 months ago

    If I could give this place negative stars- I would. They are not "skilled professionals."They left our mom for hours sitting in a chair in front of her food- and did not attempt to feed her. On another occasion we walked in and observed our mom looking very distressed. Her pulse was undetectable. When we asked for 911-the "skilled nurse" called non emergency! My Moms pulse was undetectable and the "skilled nurse" thought it was a non emergency issue! I could go on and on! They would leave her unattended for hours...Not even checking on her! If you love your loved ones...don't trust this facility for their care.

  • ★★★★★ 3 weeks ago

    Dad was released Tuesday. Everything went smoothly. They sent his prescriptions to the pharmacy, gave me the one's that needed scripts, even fed him lunch because i was running behind picking him up... They even sent Home health Care to see him at the assisted living facility is went to. He went into the Laurels of Willow Creek, weak and in a wheel chair....he came out stronger and walking without a walker...matter of fact, he was carrying the walker!! Great work everyone!

  • ★★★★★ 5 months ago

    Nice people, but not the best rehab or enough staff. The staff did not use the instructed physical therapy technique for transitioning my mother from bed to chair and vice versa, keeping her from being able to practice her therapy and get stronger to make the needed progress to continue receiving funding from insurance. Instead, they would wait until there was a "strong" staff member to pick her up and transport her. There wasn't enough staff on the floor to attend to her needs with the bed pan so they put depends on her instead. There was a patient with dementia who wandered the unit. He would often come into my mother's room and want to hold her hand and talk with her. One time he started trying to come around her bed, so she buzzed for help and no one came. She also yelled for help and no one came. Finally her therapist showed up and handled the situation. Deplorable discharge!!!! Orders for medical equipment not placed early enough for my mother to have it at home when she got there. Still waiting (6 days later) for the company they work with to deliver the bed and medical equipment, despite many phone calls and discussions with Laurels, Capital Medical Supply, and insurance company.

  • ★★★★★ 5 months ago

    The #1 thing for a patient's success in ANY nursing facility is family dilligence and advocating. The Laurels was less than stellar, staff attitudes were fantastic and staff attitudes were bad - but that is people for you. Vital medications were not given or not given in timely manner for my stepmother but I will say the nursing director was very honest and very quick to fix the problems once I told her. You just have to be prepared to be there daily and in the evenings to make sure proper care is given.

About The Laurels Of Willow Creek

General Information

Legal Business NameOak Health Care Investors Of Richmond Virginia, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 24, 1991 (26 years)
Capacity120
Residents113
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Laurels Of Willow Creek

The Laurels Of Willow Creek
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
BSomePotential for Minimal HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

January 8, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Laurels Of Willow Creek require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
3hr 60min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.3%
92.5%
92.5%
92.5%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.3%
89.3%
92.1%
91.7%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.7%
62.9%
59.5%
60.7%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
17.9%
22.9%
20.9%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.0%
31.2%
15.0%
20.9%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
15.2%
14.7%
14.9%
14.1%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
21.9%
13.6%
14.5%
17.9%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
8.1%
2.7%
0.0%
2.2%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
13.4%
4.3%
2.8%
7.2%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
3.4%
3.3%
6.5%
1.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
2.9%
1.4%
0.0%
1.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
7.1%
8.1%
4.0%
4.2%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
1.4%
2.7%
2.6%
2.8%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
1.2%
1.1%
1.1%
1.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.4%
66.8%
65.9%
59.8%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.9%
67.3%
67.3%
67.3%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.9%
67.1%
58.5%
58.4%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
14.9%
7.8%
3.1%
8.1%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.0%
0.0%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.5%
0.2%
0.2%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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