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Newport News Nursing & Rehab

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    My mother was in this facility and while her visit was not wonderful I cannot say it was bad. The aftermath has been horrible! She stayed her number of days that Medicare would pay and was really ready to go home but they kept telling her further rehab would be good for her. She is 88 years old. We told them that we could only stay as long as her insurance would pay and they assured us that her secondary insurance would allow her to stay an additional 10 days. I did not speak to just one person about this, I spoke to several people in the front office. After I brought my mother home, months later we got a bill for 10 days at $161 a day. We had specifically told them we did not want to stay if we weren't 100% covered. I signed nothing except the papers when we got there and now they are saying that what I signed said I will pay any incurred charges while there. It would be different if my mom needed to be there but she was so ready to go home and I talked her into staying in hopes they could strengthen her more. So, she sat there two weekends with no therapy paying $161 a day! The front office was totally rude about it when I called to complain and they refused to send me what I signed unless I came in and paid them. I'm not recommending this place to anyone. We love Saint Francis!!

  • ★★★★★ 6 months ago

    I only gave it a 1 because I am unable to give it a 0. This is the worst nursing home on the peninsula! From the disgusting facility to the disgusting attitudes from the staff. As much money as the residents pay, this facility should be in better shape than what it is in. They also can benefit in training their nurses and staff on how to be personable with residents and their family. One saving grace is the nurse Trina. She has been a blessing. Avoid this place if you are able to afford a better facility.

  • ★★★★★ 3 months ago

    Please carefully investigate and consider all the options available before placing your loved one in any facility. This place is run down and outdated, the building has nothing to do with the care you receive inside. There are awesome nurses and CNA' s that work there, they are overworked and underpaid. Staffing is always short and unappreciated. There have been numerous upper management changes in the past few months many of which hopefully will result in positive outcomes. Unfortunately for myself I have not been able to see the final results. I have spent several hours inside the facilty, have spoken with numerous residents and family members and honestly I must confess the majority of the conversations I had were very negative. I had one family member take me to their loved one's room where I personally witnessed hundreds of ants crawling in the bed, the ants were all over the residents back, they had a feeding tube and a trach and ants were crawling all around this feeding tube and all over his neck around the trach. His family member had spoken to Karen Pohl the Executive Director of the facility and had recorded their conversation, she had told Karen she had placed ant bait traps in the room and the following day they were gone and Karen told her she had housekeeping remove them. I spoke with a resident who had lived there for 17 years, she was an obese lady and enjoyed sitting in the front lobby, she stopped me one day and told me that the new ED (Karen Pohl) and the new Director of Nursing (Sandi Miller) did not want her to sit in the front lobby because she had a foul odor due to get incontinence and she stated she had overheard Karen tell Sandi that she didn't want the state inspectors to walk in the front door and her to be the first person they saw. This resident never got to see the state inspectors ironically she passed away one week before before they arrived. The saddest thing I saw there was a dead mute who could not communicate with the staff. I learned she had approximately 30 plus falls at the facility within 5 months. Next thing I saw she had a plastic helmet on her head and a vinyl cushion across her wheelchair this preventing her from standing up. When I first saw this person she could feed herself, use sign language and assist staff with toileting herself, a few weeks later she could hardly hold her head up and was being fed by staff. The staff told me Sandi Miller had a psych nurse see her and she was on so much psychotropic medication that she was no longer able to function . This was so hard to see, I even heard they were trying to relocate her to another facility, I pray she has family that can speak up for her. I spoke with residents that had orders for wound vacs they never received or the one they did have malfunctioned and was never replaced. It was horrifying to hear and see these things, I spoke with my attorney and he advised me to purchase a tape recorder and record conversations I had whole I was in the facility and I would encourage anyone who has a loved one in any facility to do the same. I'm currently doing a lot of praying and soul searching to decide what, who, etc.to send the tape recordings I have to. I honestly feel there is a whole lot of things happening in this facility that needs to be investigated by their corporate office. Just ask questions, check websites and especially check the state inspections that every Nursing home has been through. If you see weight loss, wounds, like bedspread and old outdated equipment please rethink your options. The new facilities have electric beds not the ones you have to crank by hand, most have private bathrooms and many have showers in each room. Check for areas for storage, there should be no wheelchairs in the hallways or bathrooms. Check the dining room for the food menu, make sure the food is warm. I never have understood why they put milk, ice cream, etc on the same tray as hot food and then cover it with a dome, the ice cream is melted before it ever gets to the room. Residents eat in their rooms, no where else to eat.

  • ★★★★★ 8 months ago

    My Mother received the best care at this facility. It was a 5 year battle with severe stroke and dementia. We initially had her in other facilities in the area but the care was unacceptable. Thank God we found Newport News Nursing & Rehab. I highly recommend this facility!

  • ★★★★★ a year ago

    Our experience was pretty much consistent with others reviews and it pretty much taught me to believe what others state in their comments especially when it comes to nursing homes. I decided to give this facility the benefit and allow them to show themselves approved which they stated several times that things were different and approved or they were old reviews. I pretty much had to stay with my family member the entire time from morning to night. They complained of the nurses rarely being seen and particular nurses on night shift being aggressive. medication being given that could have caused them their life. I boldly do not recommend this facility at this time. Let me not say it was all nurses because once I voiced my concerns some became more vigilant but only for a moment and then some digressed back to their old habits. Please do not take this as anything personal towards the facility but I am posting to help and advice concerned famlies to be vigilant and aware of facilities before placing their loved ones in them. Just having to place family in a facility is hard enough.

About Newport News Nursing & Rehab

General Information

Legal Business NameNewport News Facility Operations, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 24, 1999 (18 years)
Capacity102
Residents100
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Newport News Nursing & Rehab

Newport News Nursing & Rehab
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

June 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Newport News Nursing & Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 50min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.9%
70.9%
70.9%
70.9%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
68.4%
64.2%
60.5%
61.8%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
56.7%
48.3%
48.3%
36.7%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.6%
13.5%
18.9%
16.9%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.1%
15.3%
10.6%
30.6%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
12.5%
11.0%
8.3%
7.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
26.9%
24.6%
18.8%
20.3%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
2.7%
1.3%
1.3%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
13.0%
12.7%
6.5%
17.3%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
10.0%
10.0%
9.1%
11.1%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
6.4%
2.5%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
2.5%
2.5%
3.7%
2.6%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.9%
0.7%
0.8%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.2%
71.5%
75.0%
81.1%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.7%
69.2%
69.2%
69.2%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.5%
72.3%
69.6%
51.8%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
8.8%
4.4%
3.6%
5.8%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.2%
5.3%
2.5%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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