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The Newport

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Reviews
Overall Rating 1.6 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Very disappointing! The therapists were disorganized and seemed to be uncaring. They wasted time chatting with each other rather than attending to their patients.They did not read my doctor's orders until I insisted. Most of the nursing staff were attentive as much as they could. They were understaffed. The food was awful and portions were small. I do not recommend for anyone.

  • ★★★★★ 2 months ago

    The room is terrible has several areas with splatter on the walls...emergency button is only and audible for the hallway, not tied to nurse station, nurse on call doesn't want to be there because she is doing several jobs she doesn't need to be doing due to being understaffed. The bed is broken and very uncomfortable for my dad and the make shift light switch has probably been in use for several months. Which one if the ratings was below a 1....i am being generous with the 1 rating

  • ★★★★★ 6 months ago

    I just visited my dad who has been in long term care at this facility. There he was in the tv room, pushed over in a corner alone and forgotten. Other patients were in the room as well. There was absolutely nothing in there for anyone to do. The TV set as usual was set on a station that only seems to advertise prescription medications. There was a small portable boombox that should have been playing some oldies, but it sits silent. If you ask the director why there is nothing for the patients to do she will tell you there are activities, maybe there are but they are few and far between and I rarely see anything at all. For the past 2 weeks my dad's glassed have been missing. The facility takes no responsibility. Everyone on the staff told me they had been looking for his glasses and yet there they were today, right at the top of the drawer they have for missing glasses, where no doubt they have been for the past 2 weeks. The nursing staff is wonderful with the patients, management seems entitled and disinterested. These patients are in sore need of activity and stimulation.

  • ★★★★★ 4 months ago

    My mother stayed at this facility for two months and she got a bed sor.when you call the nurse they don't come until two hour

  • ★★★★★ 11 months ago

    I would not recommend my worst enemy to this facility. We had toured the facility in anticipation of a rehab admission for my father. They showed us a nice, light single room. My father was a post-surgical rehab admission, unfortunately was admitted on a Friday evening. The Newport put him in a dark, dingy, dated room with an aggressive roomate and told us he had no other options. The Newport Staff were not ready for a complex rehab admission heading into the weekend evening or night shift. He needed pain management, a bariatric bed (I know - not pleasant but a reality), and daily rehab regimen to keep him on his recover track from his abdominal surgery a week prior. He got NONE of the above all weekend and had to stay stationary in pain for nearly 48 hours. The only exception was that by Sunday afternoon, a rehab professional finally assessed him. By then he had been laying in bed since Friday morning at Riverside. By Monday morning he was under cardiac arrest and in an ambulance on his way back to Riverside where he immediately died. At Riverside he had been progressing positively each day and rehab was a regular schedule. At The Newport, they ignored him, ignored his pain complaints and miss managed his rehab to the point where he went into cardiac arrest. Stay away folks, stay far, far away.

About The Newport

General Information

Legal Business NameVirginia Health Services, Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 29, 2003 (15 years)
Capacity60
Residents41
Percent Occupied68%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Newport

The Newport
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 9, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaint+InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

October 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Newport require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
3hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.3%
96.3%
96.3%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.6%
39.1%
-
-
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
11.5%
21.7%
33.3%
26.1%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
20.8%
4.8%
-
-
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
10.1%
5.3%
-
-
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
13.0%
14.3%
13.0%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
7.7%
4.3%
4.8%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
28.0%
34.8%
38.1%
13.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
4.3%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
3.0%
3.6%
4.2%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.4%
98.7%
100.0%
99.4%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.2%
91.1%
91.1%
91.1%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.4%
75.5%
73.4%
78.0%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
5.8%
4.0%
11.9%
17.0%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
2.5%
3.8%
3.8%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.5%
0.4%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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