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Autumn Care Of Norfolk

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Sharon Chappell
    ★★★★★ 4 years ago

    I placed my father at this facility, explaining in detail his situation, to the Brad who was in charge. He is a diabetic. The first night they gave him cold food and a coke. We went and got him food. I went over everything about my father, as well as he was weak and wouldn't participate in PT, and needed a private room. The next day I brought him is medicines. He had no medications for is heart, his diabetes and other chronic illnesses. Yet they refused them because they had their own pharmacy, but it wasn't opened yet. Within two weeks, a week actually they put him a semi-private room, lost his medications, continued to give him a regular diet. Within two weeks, his glucose levels were 526, he had a seizure, and another one at the hospital. He has been on life support for three days. They found his medications, and testing kit a week after he was moved, and tried to say he had a strawberry shake and had a seizure!!! THIS IS A DEATH TRAP!! This is the reason the Medicare system is broke, it is being abused by worthless, none caring nursing homes. I called and spoke with the administration more than once, and they did nothing but make excuses. This is NOT a place for anyone. It is on the list at the hospital, I personally checked them, and explained, but when out of sight they close the doors and ignore them. He needed 24 hr care, but they had to call 911 for help, and they were useless, and this was supposed to be one of the better places. My story isn't unusual which is sad, how do this companies exist, and get away with getting tax dollars, and killing the elderly??? They will be held accountable. Don't leave your love ones at any Autumn Care, Kindred or any of these places they will say an do anything to get them in and take our tax dollars while they let them die.

  • Michael Spinney
    ★★★★★ 3 years ago

    My mother has been in this place for over a month for rehab. I can not say anything negative about the staff. As far as I can tell my experience with them has been good. However the pungent odor of urine throughout is horrible. My mom has been in 2 other places for rehab after surgery and never has she been in a place that smelled so terrible. They allow the patients who are severely ill roam up and down the hallway's as so you have to walk an obstacle course to get through. The rooms are so run down and are in dire need of a remodel. I had to bring and change the battery in the room clock so she would know what time of day it was. The food arrives each time i was there to visit ICE COLD. Not appetizing. I think that with better management this facility could be better. CLEAN and change the patients who urinate. IT STINKS

  • Donna Terrell
    ★★★★★ 2 years ago

    So for they have been good to my Husband he had a Stroke on March 1st and has been at Autumn Care since March 23th they have been doing good with his Rehab.

  • Christine Halloran
    ★★★★★ 3 weeks ago

  • Whydididothat _
    ★★★★★ 2 months ago

About Autumn Care Of Norfolk

General Information

Legal Business NameAutumn Corporation
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 23, 1991 (26 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Autumn Care Of Norfolk

Autumn Care Of Norfolk
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 14, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

September 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmComplaint+InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Autumn Care Of Norfolk require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 35min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
25min
1hr
ReportedExpected
RN
3hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

61.8%
41.5%
40.6%
40.6%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
42.0%
29.3%
3.8%
34.3%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
72.7%
76.2%
93.0%
83.0%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.9%
19.4%
19.4%
20.6%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
1.6%
17.4%
38.8%
25.2%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
37.5%
36.5%
27.8%
19.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
22.8%
27.8%
31.7%
16.1%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
6.1%
13.2%
15.1%
3.9%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
9.3%
11.3%
5.9%
6.2%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
2.6%
3.8%
5.5%
4.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
5.2%
5.1%
1.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
3.0%
3.0%
1.9%
1.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
4.9%
4.7%
3.8%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

14.4%
9.9%
8.9%
12.1%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
6.8%
3.3%
3.4%
3.4%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.8%
45.9%
52.6%
62.8%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
12.9%
16.7%
7.7%
5.4%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
3.8%
5.8%
2.5%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
1.9%
1.3%
0.0%
0.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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