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Norfolk Health And Rehabilitation Center

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Reviews
Overall Rating 5.0 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    More than a rehab! Customer service A1, staff professional, and the food! Residents look at this center as more than just your average rehab, more like visiting an old friend....ask your neighbor. Come and see for yourself...you be the judge!

  • ★★★★★ a year ago

    Excellent facility. Went there after 6 weeks in the hospital. PT and OT outstanding. Staff on second floor caring and understanding plus they like to have fun. Food is outstanding as good as many resturants. I can't speak highly enough about the facility, it is well, run clean and staff is wonderful

  • ★★★★★ a year ago

    By March 2013, lumbar stenosis, coupled with other physical limitations, had stripped me of the ability to live alone. A friend recommended Norfolk Healthcare and Rehabilitation Center, because her mother had spent some time there and had given it good reviews. I knew the mother to be a rather fastidious woman, so already I knew the facility met a certain level of "okayness". I had my best friend take a tour of the facility and I asked him one question when he returned, "Would you live there?". He said "definitely". After praying on it, the decision was made, sight unseen; my next address would be Norfolk Healthcare and Rehabilitation Center. After all, "For no word from God will ever fail." (Luke 1:37 NIV). I made my first call, and was connected to the Admissions Director. There is a truism that says "you only get one chance to make a first impression". Was I ever impressed! Ms Poe is a phenomenal person who was helpful beyond all expectations. She did so much of the leg work for me, contacting the Social Services office, various doctors and others, in order to secure required documents. Her facilitation of the process greatly eased the tension associated with making such a major transition. On Sunday, April 7, 2013, I moved into the facility that would become my home. I chose a Sunday, assuming (correctly) that there would be less foot traffic, thus lessening the possibility of me being overwhelmed while absorbing all this newness. The first thing I noticed was the cleanliness of the lobby area, followed by the brightness of the hallway and the absence of a "nursing home odor " when I arrived upstairs. From the very beginning the staff did everything possible to assure that I was comfortable. Three and a half years later, that is still true. The CNAs work diligently to fulfill the needs of residents. As the most visible staff, their bedside manner is as noteworthy as the skills which they demonstrate. The nursing staff is dedicated to being precise and accurate in performing their duties. When new medication is prescribed, they inform residents as to the name, purpose, and dosage of the medicine, when applicable. They also apply treatments in a timely fashion. The food here is great. Honestly, you can compare a meal here to a for-pay meal at many restaurants. Today is Saturday. Our lunch consisted of oven fried chicken, cauliflower, baked sweet potatoes, rolls, and a mixed fruit cup. There is no skimping because it's a weekend. Our facility social worker is a real asset, ensuring that insurance forms are filed as required, and distributing absentee ballots for all elections, to mention a few of her duties. The Activities Department does an excellent job of providing activities on every unit, every day, including exercises, cards, bingo, movies, church services, and monthly birthday parties. Off-site visits to the movies, zoo, and mall are also forthcoming. Last, but far from least, the maintenance and custodial departments work steadily so that the facility is always clean, and everything is in good repair. It is obvious every day that they take pride in their work. "It takes a village to raise a child." It also takes a village to properly care for long term care residents. The village at Norfolk Healthcare and Rehabilitation Center is a well functioning unit. Now, with all of that being said, I would not have you think I am wearing blinders; nor am I trying to sell you a bill of goods. This "home" is not perfect; neither is yours. There is room for improvement in areas, and I can honestly say that things are constantly changing here in an effort to better serve the residents. At this stage of my life, and considering all the variables, there is no place I'd rather be than Norfolk Healthcare and Rehabilitation Center. This article was not written under any level of cohersion, and is the opinion of one resident.

  • ★★★★★ a year ago

    Excellent facility! Very caring staff. I highly recommend.

  • ★★★★★ 2 months ago

About Norfolk Health And Rehabilitation Center

General Information

Legal Business NameMedical Facilities Of America Xli
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 4, 1990 (28 years)
Capacity180
Residents126
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Norfolk Health And Rehabilitation Center

Norfolk Health And Rehabilitation Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 14, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionUse a registered nurse at least 8 hours a day, 7 days a week.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

May 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Norfolk Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 15min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
30min
1hr 5min
ReportedExpected
RN
3hr 35min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.8%
94.2%
94.2%
94.2%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
99.1%
96.6%
98.3%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.4%
52.8%
41.8%
50.9%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.6%
20.7%
24.1%
21.6%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.8%
17.8%
26.8%
15.4%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
23.8%
27.3%
26.5%
27.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
22.2%
18.9%
15.9%
9.8%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
20.5%
18.5%
25.7%
16.1%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
10.6%
10.8%
10.3%
6.9%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
8.1%
5.5%
13.5%
9.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
8.1%
3.6%
11.6%
4.3%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
2.7%
5.3%
3.4%
0.8%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
0.9%
1.8%
2.5%
3.4%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
0.0%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.3%
84.6%
81.8%
71.0%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.2%
77.6%
78.3%
78.3%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.6%
62.2%
62.8%
78.0%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
40.2%
34.8%
38.2%
33.0%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.0%
3.6%
3.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.5%
0.4%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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