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Sentara Nursing Center Norfolk

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Debbie Woods
    ★★★★★ 8 months ago

    Ms. Jessica Parker and her staff (Mindy Reese the social worker and even Jerry, who answers the phone) are fabulous--very customer service oriented. Ms. Parker helped my sister through a difficult period of rehabilitation--then she assisted my family in identifying an appropriate living place after her discharge from Sentara. Thank you, Ms. Parker, for caring and helping.

  • Samantha Hargrow
    ★★★★★ 7 months ago

    Nastiest place I've ever seen. Unorganized, disgusting, and unsanitary . Patients rooms were hot and humid, trash in the hallways. Patients were not being cared for or cleaned properly . Nurses, CNAs clueless of what to do! They need to trained on what to do or get shutdown!

  • Brian Thorpe
    ★★★★★ 8 months ago

    My mother's experience here was a nightmare for her, for me and for the rest of our family!! She was on the skilled nursing unit North 4, and was TERRIBLY neglected to the point that she became dehydrated and had to be taken back to the hospital. She had to wait TWO days to get her routine medicines and got nothing for pain for over 18 hours!! Early on she would ring for bathroom assistance (help getting to the potty chair next to the bed) and the call bell was ignored most of the day and all night forcing her to wet herself and even have a bowel movement "accident". This is a woman that was able to communicate her needs and control her bodily functions but was simply ignored! They would make sure she was cleaned up for shift change though!! Her requests for juice were also ignored. (she's never been a water drinker and the containers they provided NEVER got rinsed or refilled anyway. She had no fluid restrictions so WHY would thay do this!! After the third day her Blood pressure dropped and she was disoriented (thank GOD someone noticed!!) and 911 was called. What kind of people run this place! I ended up having to take 12 days of vacation to stay with her after she was forced to return there after the hospital trip. DO NOT SUBJECT ANYONE YOU CARE ANYTHING ABOUT TO THIS HORRIBLE PLACE! You can't even get some of them to tell you their names!! The charge nurses are never available, they joke and laugh and use foul language to each other and hang out in a lounge room where you can't get their attention. What a sick joke of a place this is. We were finally able to bring Mom home and get her back on track. After just 3 weeks she is back to her old self and back to voluntering at the SPCA but NO THANKS to this DUMP!!!!! I am sick thinking what happens to all the patients there that dont have someone to be there with them. They always claimed they were short staffed or that they had no supplies or what ever but why take new patients if you dont have enough nurses??? OBTW - I made a formal complaint to the state so well see what happens...

  • Mildred Church
    ★★★★★ a year ago

    The most unorganized place I have seen in my life for one you ring the call bell take them about 30minute to answer the light then tell me when someone come I was in the bathroom I really don't care about that because it's everybody job to answer light if the resident not the nurses the won't assist the resident at all but soon as they know families are there check little but not much that why I like to do pop up on them then when husband was seen to the hospital then didn't even call me at all that he was going to hospital he when bout 8 clock I had to find out the next morning 8 clock came in a liitle early he was there the excuse was a new nurse girl somebody should had call that know excuse at all but call when he not doing something but cnt when he then when go there took him bout 2day for medicine cause Dr didn't signed pharmacy prescription I would put my dog if he was on his last leg I feel so sorry the resident that don't have that don't family to come to see them if treat my husband like that imaging the resident lord had mercy on they soul I I will never refer nobody at all this place need to b shut down for good I pray the they family don't have to b in here

  • Jon Ratcliffe
    ★★★★★ 4 months ago

    Staff would not protect my wife from senile roommate!

About Sentara Nursing Center Norfolk

General Information

Legal Business NameSentara Life Care Corporation
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 5, 1987 (30 years)
Capacity197
Residents173
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sentara Nursing Center Norfolk

Sentara Nursing Center Norfolk
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
HSomeActual HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
HSomeActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaint+InspectionChoose a doctor to serve as the medical director to create resident care policies and coordinate medical care in the facility.
ESomePotential for HarmComplaint+InspectionMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
ESomePotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaint+InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmComplaint+InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

April 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

September 16, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$49,563 fine

March 7, 2014 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$47,288 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sentara Nursing Center Norfolk require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 15min
ReportedExpected
CNA
1hr 20min
45min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.9%
100.0%
100.0%
100.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.4%
99.4%
98.7%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
43.2%
38.3%
40.9%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.3%
21.0%
18.0%
17.9%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
33.2%
25.2%
29.3%
37.1%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
18.3%
14.2%
14.7%
14.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
25.7%
36.7%
26.6%
34.2%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
13.9%
12.6%
9.6%
11.9%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
4.1%
2.0%
2.0%
1.9%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
13.5%
14.4%
12.6%
15.5%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
5.4%
4.6%
2.6%
3.2%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
2.7%
3.2%
5.1%
4.5%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
5.4%
5.6%
6.9%
5.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.6%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.2%
99.1%
96.3%
93.0%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.0%
99.1%
99.1%
99.1%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.6%
54.1%
53.0%
71.4%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
28.3%
28.9%
31.1%
29.8%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.4%
4.2%
3.2%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
2.0%
1.1%
2.1%
1.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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