Search for Skilled Nursing by ZIP Code:  :

Signature Healthcare Of Norfolk

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. Virginia (VA)
  4. Norfolk
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Candice Udodi
    ★★★★★ 2 months ago

    DO NOT SEND YOUR FAMILY MEMBERS OR LOVED ONES HERE! My brother was sent here after having a stroke. Would not recommend anyone sends their family to this facility. My mother has been having issues here with the staff since he has arrived. She has come in to find that my brother hasn't been bathe, his room has been dirty several times and come to find pissy clothes due to the staff not responding to the call bell when he needs to use the bathroom. I came down from out of state for the weekend only to find my friend brother in the conditions listed above. Today I came in and attempted to give my brother a shower. I requested that while he was showering his room bedding be changed and his room straighten. The young lady who responded to my requested attempted several times to locate the person responsible for this task. After what seems like her 30th time calling him, the guy pops up yelling out "what". As if that wasn't unprofessional enough, I requested someone come to the room to cover his IV so that I can give him a shower. A nurse comes into the room with a tongue ring in her mouth (at WORK) explaining to me that she is new so she doesn't know how to use gauze to cover an IV and tells me I can do it myself. It's already bad enough we are taking turns to come up here to shower him since it doesn't seem to be getting done consistently but you're gonna tell me to do YOUR job as well. Of course she got some choice words and I told her to go locate someone who can do it. She goes to find someone and instead of them coming to cover his IV, they sit in the hallway discussing the fact that I said the "f" word to them. I walk to the desk prepared to say more than just that at which time they finally decided to come in there to do their job. DO NOT SEND YOUR LOVED ONES HERE!They do have some nice staff members but The majority of these people are lazy and don't want to do their job. My mother has spoken to several administrators and even the director of nursing only for them to be passive regarding her concerns. The only thing I feel bad about are people here without family members to actively check on their well-being. If they treat my brother like this despite my mother coming in several times weekly, I don't want to know how they are doing with people who don't have anyone.

  • Jennifer Kintyhtt
    ★★★★★ a month ago

    I have enjoyed working for Signature for the last four years. I am looking forward to many more years with this company. I believe in the mission and vision of our company.

  • Sean O'Malley
    ★★★★★ 3 months ago

    Lori, Mary and the team at Signature of Norfolk are top notch! They have made positive changes in the facility and it shows in the care and compassion! We appreciate everything the dedicated staff does for the residents at SHC of Norfolk!

  • eva tapia
    ★★★★★ 2 months ago

    My friend had a husband who went here his name was James hamer she said he was abused and neglected and was treated mean by the staff they acted like they did not want to help and they didn't care about the health of there patients and would not even let her see her husband so I would expect to see a letter from her lawyer good day

  • ashley copeland
    ★★★★★ a week ago

About Signature Healthcare Of Norfolk

General Information

Legal Business NameLp Norfolk LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 27, 1970 (48 years)
Capacity169
Residents141
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Signature Healthcare Of Norfolk

Signature Healthcare Of Norfolk
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintEnsure that residents are safe from serious medication errors.
CManyPotential for Minimal HarmComplaint+InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmComplaint+InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Signature Healthcare Of Norfolk require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 20min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
40min
60min
ReportedExpected
RN
3hr 10min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.9%
100.0%
100.0%
100.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
27.3%
56.6%
93.8%
94.2%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.4%
60.0%
70.2%
66.7%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.3%
14.6%
12.2%
11.4%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.4%
18.4%
26.0%
35.3%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
19.2%
17.5%
11.5%
7.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
39.6%
13.4%
25.0%
23.4%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
2.0%
1.4%
5.6%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
9.2%
10.9%
7.8%
9.2%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
10.0%
3.7%
5.6%
7.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.9%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
1.7%
0.8%
0.0%
0.8%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
0.8%
0.0%
0.0%
1.7%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
4.5%
3.4%
3.4%
2.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

66.2%
86.0%
95.6%
96.1%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.2%
82.5%
82.5%
82.5%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
78.4%
-
69.8%
85.3%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
18.2%
22.2%
28.3%
18.5%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
4.3%
2.6%
2.5%
2.4%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
1.0%
1.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places