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Envoy Of Westover Hills

  1. Skilled Nursing Home Facilities
  2. Virginia
  3. Richmond Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Robert Wright
    ★★★★★ a month ago

    I am a long time Vendor of this facility. The last year i have seen a dramatic change in the complex and am sure it started with the newest administration. They are always modernizing and cleaning whenever i am there. I communicate mostly with the maintenance superintendent and administrator. They both take such pride in their respective positions and a pleasure to work with. ?

  • tamara blakely
    ★★★★★ 2 months ago

    Four years ago I had to put my mom in a lock down ward for patience with dementia. There are not many of these places left that are government assisted. She was at Envoy of Staunton and that was extremely bad experience. Then at. The Laurels of University Park that was a very bad place also. Now my mom is here at Envoy of Westover Hills. This facility is not large but bye far the best of my experiences with nursing homes. The staff is very a accommodating and they have taken better care of my mom. It's sad to have to experience any of this for a loved one but I do highly recommend this nursing home

  • Ly H.
    ★★★★★ 9 months ago

    This year I've been particularly fortunate to work here. This building is under new management and has drastically changed for the better, new renovations, staff etc. So many of my coworkers are close to the residents, it's sad some families don't often visit. However it's always nice to see staff stepping in to be something like an extended family. This is a cool place to work.

  • S Hardaway
    ★★★★★ 9 months ago

    Envoy has changed my life.. It is a nice, clean, and safe place.. I feel very blessed that I am here. I have a brain tumor and lucky that they have removed it and it was cancer free. I feel very blessed to have found Envoy. They treat you like family which is something that I didn't have before. They people are nice and most of all they treat you like you are part of theier family.

  • Precious Johnson
    ★★★★★ 8 months ago

    Are the five star reviews employees? C'mon now. Some even say they are employees. Run from this place. No staff. Hours laying in filth. Management doesn't help with promises and then refusing to meet. Smells like urine. Walking in the front door smells like weed. You are warned.

About Envoy Of Westover Hills

General Information

Legal Business NameEnvoy Of Richmond, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1998 (22 years)
Capacity174
Residents167
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Envoy Of Westover Hills

Envoy Of Westover Hills was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 12, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 19, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
JFewImmediate JeopardyComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
JFewImmediate JeopardyComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
FManyPotential for HarmHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
FManyPotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
GFewActual HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
GFewActual HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionHire a qualified dietician.
ESomePotential for HarmComplaint+Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionKeep clinical records for an appropriate amount of time.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.
DFewPotential for HarmComplaint+InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProtect each resident from all abuse, physical punishment, and involuntary separation from others.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionChoose a doctor to serve as the medical director to create resident care policies and coordinate medical care in the facility.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

May 14, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$55,803 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Envoy Of Westover Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 15min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
25min
1hr 5min
ReportedExpected
RN
3hr 15min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

63.8%
65.1%
65.1%
65.1%
94.9%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
26.8%
27.1%
38.8%
20.5%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.6%
32.0%
26.0%
26.0%
53.7%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
10.9%
12.8%
14.1%
22.8%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.1%
25.8%
20.6%
23.7%
20.0%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents whose ability to move independently worsened
25.3%
25.5%
8.3%
10.3%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who received an antipsychotic medication
15.3%
17.4%
18.6%
32.1%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents whose need for help with daily activities has increased
7.9%
9.4%
3.4%
2.6%
7.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who lose too much weight
5.4%
10.6%
2.7%
5.6%
5.7%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of high risk long-stay residents with pressure ulcers
5.0%
4.5%
2.6%
14.7%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who self-report moderate to severe pain
0.7%
0.0%
0.0%
0.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who have depressive symptoms
5.9%
3.4%
2.0%
0.6%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents with a urinary tract infection
1.3%
1.3%
1.3%
1.3%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
1.1%
0.5%
0.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.7%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

19.0%
27.7%
33.9%
26.4%
85.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.6%
50.4%
50.4%
50.4%
84.2%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.7%
50.9%
49.6%
37.3%
70.6%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents who made improvements in function
7.1%
11.8%
8.9%
18.5%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents who self-report moderate to severe pain
4.9%
4.5%
8.5%
7.9%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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