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Envoy Of Staunton, LLC

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Cheryl Mullen
    ★★★★★ 8 months ago

    I visited a friend of mine .And the strong urine odor smell though out the hallway was enough to make you sick. And the poor residents have to smell this 24/7.

  • Jen Spahn
    ★★★★★ a year ago

    0 stars! My dying grandmother was transferred here from the hospital for end of life care. Half an hour after she arrived, my mother found her alone and asleep with a plate of food and a mouthful of rice, which my mother had to remove. She had dislodged her oxygen cannula and she was halfway undressed. Grandma has not been able to eat anything but soft foods and has not been able to feed herself and is rarely awake and alert. She has been in the hospital, where she could not stay because insurance will not allow it, resting on morphine for the past couple of days, She arrived, someone put her in a dingy room, did not bother to find out why she was there or what CARE she required, stuck food in front of her and left. She is here after the last rehabilitation/nursing home released her to my grandfather as REHABILITATED AND READY TO GO HOME. She was ready to go home because the 21 day insurance will pay for her stay period was over. She steadily declined in her ability to care for herself in that institution. She did not get better. When that organization's social worker was asked about continuing care or hospice care, she had no advice or information to offer. The result was unprepared family desperately trying to care for a PERSON who needed medical care. She had to go back to the ER shortly after coming home. She is being transferred from Envoy back to this institution. WHY ARE THERE NO QUALITY END OF LIFE CARE OPTIONS IN THIS PART OF VIRGINIA?! 1:52pm - Grandma is there for end of life care and because they can give her pain medication. She has not gotten medication since she left the hospital at 10:30am. Why not? Were they not prepared for her arrival? She was in peace at the hospital and now she is groaning. Furthermore, the staff is blaming the hospital for telling them to give her regular food. Does the staff her not have eyes? Do they give food to a person who is not even awake for longer than 30 second periods? Did the hospital tell them to let the food sit in her mouth so while she was asleep so she could choke on it?

  • Wael B
    ★★★★★ 11 months ago

    No one ever answers the phone after hours to assist medical professionals to service their patients. And their admission office lady is very uncooperative and unhelpful.

  • Kristina Welcher
    ★★★★★ 2 years ago

    I was and am not a resident i just have family there and have a sister who works there and they describe it as a very nice residential area

  • liz jones
    ★★★★★ 5 months ago

About Envoy Of Staunton, LLC

General Information

Legal Business NameEnvoy Of Staunton, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 6, 1991 (26 years)
Capacity170
Residents157
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Envoy Of Staunton, LLC

Envoy Of Staunton, LLC
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 16, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

June 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Envoy Of Staunton, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 20min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
3hr 35min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

80.6%
70.9%
70.9%
70.9%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
70.2%
70.9%
65.8%
86.1%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
31.9%
42.9%
42.1%
47.0%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.5%
29.2%
30.1%
25.5%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.2%
48.3%
28.0%
28.5%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
39.3%
35.3%
43.1%
46.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
20.3%
28.1%
21.3%
26.9%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
13.2%
13.7%
12.4%
3.6%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
0.7%
4.1%
4.0%
0.7%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
2.5%
4.5%
4.3%
4.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
1.5%
1.5%
0.7%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
3.5%
4.1%
0.7%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
5.7%
8.8%
7.2%
4.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
2.2%
1.9%
0.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.1%
3.4%
2.6%
2.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

35.6%
54.9%
53.8%
53.3%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.2%
47.5%
47.5%
47.5%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.9%
71.0%
-
-
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
16.3%
22.4%
15.8%
5.0%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
11.1%
12.0%
4.8%
14.3%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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