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Autumn Care Of Suffolk

  1. Skilled Nursing Home Facilities
  2. Virginia
  3. Suffolk Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Kim Day
    ★★★★★ 4 months ago

    My mom has been here for several months. Since the new administrator has taken over things have started improving. I know it will take a while to get this place running like it should but I am confident this administrator can do it. The staff here is wonderful! They are caring and helpful at every turn. The new unit mgr Claire is great and the majority of the nurses are as well. I really love Sharon, Angela and Robert they are always supportive and willing to help. The decision to enter a nursing home is never an easy one. I'm glad that we found this one and things are steadily improving. No place is ever as good as your own home but as long as you have a team that wants to work to make things better that's all you can ask for.

  • Tina McLean
    ★★★★★ 4 months ago

    I have been coming to see my uncle few times a year at Autumn Care of Suffolk for the last several years. In all these years I have never seen what I see now. Whoever is now running the place seems to be taking the job seriously. The building looks better than ever and courtyard area is usable for the first time in years. The feel of place has also changed. The staff seems happier and my uncle says he is getting help when needed faster than before. If this is a sign of things to come, I am very happy for everyone who stays here.

  • Adminda Cintron
    ★★★★★ 3 months ago

    I was there last year to recover from surgery. The treatment was horrible a dietitian threw a tea bag at me and hit my face. I couldn't eat. I have short bowel syndrome. And all I wanted was tea. But they had given me 3 trays with nothing I can have. She hit me with e the tea bag still not hot water or and ounce of milk. I got up from my bed call out to her and threw her tea bag back at her. After that someone was drinking my pain med wasn't me. When I ask for my pain med they gave me Tylenol. I call my coordinator from outside. So all hell broke loose because I should have told them not call my coordinator. I said why should I tell you when you haven't been doing anything about the abuse that I've been putting up with since I got here what different what are you made for me. So I took matters into my own hands and got home well I got better very fast I'm very happy I feel sorry for all those people. Nobody loves I put them in nursing home some nursing homes are really nice and some of the nurses true but this nursing home if the worst nursing home I have seen in my life and I've worked in nursing homes before yes I used to be a nurse

  • Charone Dew
    ★★★★★ 4 months ago

    While I cannot speak for every aspect of Autumn Care of Suffolk, I can truly say that the parts I have seen have been primarily positive. From my experiences, I've found the CNAs, LPNs, the medical social worker and the RNs to be mostly reliable. Even the housekeeping staff has been helpful when there were issues. Of course, there are off days but they are few and far between. The therapists are truly very good at what they do. My mother has made amazing strides since she has been there. She is happy and will engage (to the best of her ability) with her caregivers, which is testament to how much she likes them. Further, though it took a while, they were very good about getting my mother bumpers for her bed to deter her from trying to get out of the bed on her own and perhaps having an accident. In terms of administration, I can only vouch for Robert and the front desk staff. Both are wonderful and very talented at what they do. Both are also very friendly and makes you comfortable from the very beginning. If I have an issue and/or concern regarding my mother, I know I can tell either of them and if they are unable to assist me, they will be able to point me in the direction of someone who can. It appears that Robert goes to great lengths to make himself available for residents and their loved ones, which is always a great attribute to have in any place where a loved one will be staying, no matter if it's short-term or long-term. All in all, even though my mother still has far to go, she has made strides in recovery that amazes me every day I see her and I know while a lot of her improvement is due to her own will and determination, the fact that she has a good support system of caregivers around her while she continues to recover helps to encourage her tremendously as well. All in all, I'm very pleased to have my mother at Autumn Care of Suffolk while she continues to recover.

  • Jane Doe
    ★★★★★ 5 months ago

    This place is an absolute train wreck. Do NOT work here or bring your loved ones. The administrator, Silvana Backos is RUDE, very unprofessional and treats her staff like garbage. She use to work in the therapy department as a PTA, she should understand how it works. Since becoming the administrator she relies on therapy staff to complete incomparable tasks, things that CNA and/or nursing could take care of. She has also fired staff after making up lies about their work-ethic. Saber as a whole does not care for the well- being of their staff members and they just want your money. If your family member isn't appropriate for therapy, they force therapy staff to add them to caseload just for profit ruining the patients chance of having therapy days if they truly need it. Patients get neglected and lay in their own soiled linens for HOURS every day. This place needs to be shut down and start over from the beginning with ALL staff members. An absolute disgrace and completely disgusting how they treat human beings whether it be staff or patients.

About Autumn Care Of Suffolk

General Information

Legal Business NameAutumn Corporation
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 15, 1991 (28 years)
Capacity120
Residents93
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Autumn Care Of Suffolk

Autumn Care Of Suffolk was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 23, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$114,637 fine
LManyImmediate JeopardyComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
ESomePotential for HarmComplaintOperate and provide services according to Federal, State, and local laws and professional standards.
ESomePotential for HarmComplaint1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.
CManyPotential for Minimal HarmComplaintPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

November 13, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$80,633 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Autumn Care Of Suffolk require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
30min
50min
ReportedExpected
RN
3hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
100.0%
100.0%
100.0%
94.9%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.9%
94.7%
99.0%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
27.3%
48.1%
50.0%
43.3%
53.7%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
20.0%
16.7%
18.9%
22.8%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.5%
37.7%
30.2%
26.4%
20.0%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents whose ability to move independently worsened
9.3%
13.8%
6.7%
7.7%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who received an antipsychotic medication
25.9%
30.5%
26.8%
13.5%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
5.6%
7.5%
6.3%
7.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who lose too much weight
10.6%
10.0%
11.1%
9.5%
5.7%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of high risk long-stay residents with pressure ulcers
6.3%
1.4%
1.1%
0.0%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who self-report moderate to severe pain
3.6%
0.0%
0.0%
0.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who have depressive symptoms
2.2%
6.7%
6.5%
2.1%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents with a urinary tract infection
4.5%
4.4%
6.4%
4.2%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.9%
0.9%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.9%
89.7%
78.3%
76.0%
85.4%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.3%
87.4%
87.4%
87.4%
84.2%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.5%
72.8%
71.5%
69.8%
70.6%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents who made improvements in function
-
0.0%
0.0%
2.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.3%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.7%
0.7%
0.7%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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