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Kempsville Health & Rehab Center

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • ★★★★★ a year ago

    My mother was there for rehab post stroke and fell and brije her hip on day two but staff denied anything happened and said her incredible pain was laziness. Took 4 days to get an xray--she'd broken her hip! I understand a fall but to cover it up is criminal.

  • ★★★★★ a year ago

    Worst service you will ever get. My 27 year old Son is paralyzed and had to go somewhere to be taken care of for a little while. I have personally seen the CNAs be rude to not only him but to others and I pray that they receive better care in the future. They are very unorganized and the nurses are constantly giving meds out very late and sometimes mixing up people's medicines. I would tell anyone who asked me about this facility that they do not want loved one in here there are far better places then this facility and I personally know that someone was recently fired for theft and abuse towards patients. I would not recommend this facility to anyone.

  • ★★★★★ a year ago

    This is not the place for your loved one, unless you can constantly be by there side to ensure their well-being. My grandmother contacted the staff that she was in need of being changed and they left her waiting in her excrement for 2 hours. The meals in which they serve are also horrible. There was evening for dinner they gave my grandmother peanut butter and jelly. It's unbelievable, because at my grandmother's age she needs a well-balanced meal at all times. Please do not send your loved ones here.

  • ★★★★★ a year ago

    I'm quite surprised to see positive reviews of this place on Google and on Facebook. Our family's experience here has been anything but pleasant. The staff (generally speaking) seems disinterested and the food service has been borderline unbelievable. I wish the reviews could enable photos so I could post the dinner he's been served during his stay to verify this is not some fabricated review or simply disgruntled family member.

  • ★★★★★ a year ago

    My mother has never recieved such unacceptable care. Unless you plan on staying with your loved one all the time they will not recieve the care they require. There is no supervisor at night which I find absolutely crazy, no one to complain to at all, no order no organization. My mother never got her meds on time or the right ones, and no one ever knew where they were!! She vomited for 4 days straight until she became severely dehydrated and had to be transported to Leigh Memorial ER where they found a bowel obstruction, she would have died in that facility if I hadnt been there! Please Beware!!!!

About Kempsville Health & Rehab Center

General Information

Legal Business NameHampton Healthcare Group, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1991 (27 years)
Capacity90
Residents85
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kempsville Health & Rehab Center

Kempsville Health & Rehab Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 15, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

October 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kempsville Health & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 20min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
35min
1hr 20min
ReportedExpected
RN
3hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.8%
100.0%
100.0%
100.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
100.0%
100.0%
100.0%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
21.7%
-
-
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
23.4%
25.0%
26.7%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
37.3%
21.8%
38.7%
25.6%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
8.5%
12.0%
12.5%
9.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
17.1%
20.0%
28.6%
9.1%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
3.6%
0.0%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
7.7%
4.4%
8.5%
20.4%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
7.9%
16.2%
10.8%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
0.0%
2.0%
2.1%
2.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
4.3%
2.0%
2.1%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
1.5%
1.5%
7.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.9%
85.7%
89.3%
87.8%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.1%
87.3%
87.3%
87.3%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.8%
54.9%
50.2%
50.6%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
7.0%
3.6%
5.2%
6.9%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.6%
1.5%
1.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.1%
1.8%
1.2%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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