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Kindred Tcc And Rehabilitation-Bay Pointe

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    If I could give 0 stars, I would. Please do not ever put anyone that you love in this facility. It is disgusting. Not a single employee enjoys their job, they just tolerate it. The nurse in charge swears she's better than everyone else - do not become nurse in charge if questions about my relative pisses you off. And the CNA's are absolutely terrible where they contain little to no experience whatsoever. There are BUGS in the room. Big roaches. And the place always smells so bad! The management is poor and one of the CNAs even told me they're not being paid enough, so that's why everyone always leaves. DO NOT PUT ANYONE YOU LOVE IN THIS FACILITY!!

  • ★★★★★ 7 months ago

    This place is under staff and under qualified. The staff especially the main nurse in charge is heartless. No compassion at all. My uncle nearly died there and I could find no one to help. Then they hesitated to call the ambulance. Food was always cold. We even found a huge roach in the room . HORRIBLE HORRIBLE HORRIBLE if you love your love one do not send here

  • ★★★★★ 5 months ago

    Place drastically understaffed with workers of little to no experience. My Dad was in there for a couple of years and we had to move him out to Windimere where service was a LOT better.

  • ★★★★★ 3 years ago

    My mother was recently at Bay Pointe rehab for a month following a fall. The physical therapy and occupational therapy staff were encouraging, helpful and knowledgeable. She left there a month later much stronger than when she arrived. The admissions staff was very pleasant and eager to help me out during a difficult time. I really appreciated the enthusiasm that Chad has for his job. Thanks so very much, Meg Henderson Wade

  • ★★★★★ 4 years ago

    I wouldn't recommend this facility to ANYONE. We put our Mother there short term to get rehabilitated to endure a trip to Charlottesville to be evaluated for a Liver Transplant. We were diligent, kept in constant contact with all Staff, Nurses, Head of Nursing, Head of Rehab, Social workers and Administration and visited every other day if not every day. She was not in the mental capacity to communicate to us what was or wasn't being done to or with her due to high Ammonia levels which affected her brain. She was in and out alot. We could tell she was declining and called a meeting with the Administrator and top staff. They ensured us they would be taking all measures to pay special attention to her needs. One of which included being fed because of poor mobile skills. We showed up one day and found a food tray in front of her with no attendant assisting in feeding her while she was attempting to open a cup with a lid. She also had not been given the meal plan the dietitian left for her to have. Instead the Cafeteria manager decided she didn't need meatloaf since it was a "processed meat" and instead of replacing it with another form or protein just gave her another vegetable so she had no meat at all. I tried to reach Admin. or head of nursing but it was the weekend and NOBODY would return my call. The next day we took her out against medical advice and took her immediately to the hospital where we found she had lost 16lbs in 29 days of being there!!!!! How the hell does a facility like that NOT NOTICE such a severe weight loss in such a short period of time? I specifically asked her treating doctor if they were qualified to care for someone with liver failure and i was assured she had plenty of experience with these cases. At one point they had scheduled a trip to a doctors office that she wasn't even scheduled for. Medical transport picked her up from the facility and DROPPED HER OFF unattended in pajamas and a diaper and nobody even knew she was gone until i called to ask WTH was going on. Luckily someone at the doctors office new us personally and called me to tell me they had just dropped my mother off and left her there sitting in the lobby. It took them almost and hour and a half to go get her and they had no explanation other than it was a mistake. After staying at this facility my mother was no longer even eligible to be considered for the liver transplant list due to her severe loss of weight and deterioration while in their care. She was hospitalized over a week and once she knew she could not get a new liver decided to give up her 14 month struggle with end stage liver failure. We took her home on hospice because those were her wishes. And we dared not put her in another facility after what she had been through at Bay Pointe. She passed one month after leaving the hospital. If i had the money to fight these people, i'd be pushing a malpractice suit with a passion without a doubt!!! Don't send anyone loved one there, the guilt i feel sometimes is almost unbearable. I just wish we would have known then what we know now...

About Kindred Tcc And Rehabilitation-Bay Pointe

General Information

Legal Business NameKindred Nursing Centers East LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 13, 1971 (46 years)
Capacity112
Residents84
Percent Occupied75%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kindred Tcc And Rehabilitation-Bay Pointe

Kindred Tcc And Rehabilitation-Bay Pointe
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionAssess in a timely manner the resident when the resident enters the nursing home.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

March 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

March 13, 2014 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,680 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kindred Tcc And Rehabilitation-Bay Pointe require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 25min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
1hr 50min
1hr 15min
ReportedExpected
RN
5hr 5min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.6%
93.1%
93.1%
93.1%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.6%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.2%
42.9%
58.6%
67.7%
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.6%
17.9%
16.1%
16.4%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.9%
24.7%
18.4%
27.2%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
8.2%
12.1%
8.8%
9.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
16.7%
22.2%
31.1%
24.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
13.1%
21.4%
25.4%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
1.5%
3.3%
0.0%
5.7%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
6.2%
6.4%
9.3%
11.1%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
1.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
0.0%
1.7%
4.8%
12.9%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
1.5%
1.5%
1.6%
5.7%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
4.2%
2.6%
3.2%
2.5%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
1.4%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.5%
89.2%
72.7%
78.1%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
79.1%
79.1%
79.1%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.9%
79.3%
70.5%
63.9%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
1.9%
11.0%
21.0%
28.1%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
3.1%
0.9%
1.7%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
1.1%
1.0%
1.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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