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Consulate Healthcare Of Williamsburg

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • L Hill
    ★★★★★ in the last week

    One of my friends (but more like family) is at this facility and it is very nice and clean from what I have witnessed in comparison to her previous facility. They were very attentive to her while I was there visiting. The management is great at diffusing altercations which I am sure they are rare. This is definitely a place to go if you want your family to feel safe and cared for.

  • Ann Seward
    ★★★★★ 2 months ago

    My father has been here for over three weeks, and I cannot complain about the overworked Nursing Staff. But I do complain about the dirty facility. They evidentily do not have a janitorial staff on but during the day. The place is dirty and we killed a large roach in his dresser drawer. I poured my father a soft drink at 5:30 one evening and it was still sitting there the next day at 6:30pm. The same trash is sitting for over 24 hours, gloves are left on the floor, and not picked up, the same for wet pads. Toilets overflowed, they have no one to clean up on a Sunday.Consulate is a large organization, they have done nothing to this building, chairs are old and dirty, wheelchairs are old and dirty. They are short staffed, you cannot call in and get a staff memeber to answer the phone. I will be writing letters to the Health Dept. Care for the elderly is always under attack, try your best to get your loved one in another place, I tried and there are no beds available at the other locations in Williamsburg. I wonder why?

  • Vicky Wolford
    ★★★★★ 7 months ago

    My mother has been a patient there twice. She said she was treated like a queen. Everyone stopped in to check on her. She was impressed with the staff and said she has never been in a place where everyone was so friendly. She received great care from great nurses and therapists. We would recommend this facility and would return if she needed to.

  • Bryce Sweet
    ★★★★★ 5 months ago

    My wife will start her rehabilitation with this very facility on Monday 2/20/17. They seemed very welcoming to me . We will see and I will kind of use this space to inform. We have been here 14 days now and the staff is great. They are friendly and really care for the patients. Both nurses and therapists are very knowledgeable. Some PT or OT on Saturday would be nice, but they seem a little short handed at present. We will continue observe and report. Been here 30 days now and my wife has made excellent progress with the help of a very energetic and skilled staff. Still short handed , but apparent scheduling changes will bring PT and OT to the weekends. Have observed the admin. staff helping with lunch and dinner trays to help get them out in a timely manner. No one orders them to do it they just help when needed. Everyone works for the patients. Finished now at 60 days. CNAs were above and beyond excellent. To name names Sydney, Fox, and Rachel. The speech Therapist Brittany is super. Worked wonders with my wife. Nurses all very helpful and caring. Great job ladies and couple of guys too. Ebony is a wonderful finder of help for everybody. Now to things that need improvement. The CNAs can only be in one place at a time . Sometimes patients have to wait fairly long times for attention. Not because of lack of desire by the staff but there just aren't enough on the job at any one time. Talked about this before. PT/OT staff are good, but they seem to be missing something. Can't say exactly what. They're certainly not good communicators. Overall a good experience.

  • Mike DeMonte
    ★★★★★ 2 months ago

    The management and its employees are incredibly rude. All they care about is getting your money. Absolutely awful experience with them

About Consulate Healthcare Of Williamsburg

General Information

Legal Business NameWilliamsburg Facility Operations, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 10, 1989 (29 years)
Capacity90
Residents82
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Healthcare Of Williamsburg

Consulate Healthcare Of Williamsburg
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 6, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

July 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionMake sure that all required doctor visits are made personally.
DFewPotential for HarmHealth InspectionMake sure the physician properly assigns tasks that can be delegated or satisfied by a physician assistant, nurse practitioner or clinical nurse specialist .
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Healthcare Of Williamsburg require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 30min
ReportedExpected
CNA
1hr 30min
45min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
3hr 60min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.3%
97.1%
97.1%
97.1%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
97.0%
98.3%
95.3%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
75.0%
-
-
52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.7%
29.0%
31.6%
33.9%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.7%
8.4%
10.3%
18.1%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose ability to move independently worsened
21.4%
11.7%
9.3%
10.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who received an antipsychotic medication
7.0%
21.1%
16.3%
9.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
2.0%
0.0%
0.0%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who self-report moderate to severe pain
8.2%
6.1%
10.0%
9.7%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who lose too much weight
3.9%
7.0%
5.7%
1.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who have depressive symptoms
6.6%
1.5%
5.0%
3.2%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a urinary tract infection
4.8%
4.5%
5.0%
4.7%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
2.1%
1.0%
3.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

54.7%
73.7%
79.2%
75.7%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.6%
74.3%
74.3%
74.3%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.3%
64.3%
69.6%
77.1%
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who made improvements in function
0.6%
1.2%
1.7%
3.0%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
1.6%
1.5%
0.8%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.7%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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