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Windsormeade Of Williamsburg

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 9 months ago

    I want to share the difficult experiences that my family endured with WindsorMeade, a retirement community in Williamsburg, VA in 2014-2015. The unexpected problems all started in the spring of 2014 when my parents received approval for residency at WindsorMeade, and their medical information was received in May 2014. However, on a holiday, Memorial Day, we received a call from WindsorMeade staff telling us not only that there were questions about my mother's physical condition but also that it was uncertain that they would be able to move into WindsorMeade even though their house had been sold, their belongings were packed, the moving trucks were on the way, and it was only a few days before the move to WindsorMeade. In my opinion, the executive director, Marilyn Gray, lacks the compassion needed to be an effective and compassionate care facility manager because she made the most difficult transition of my elderly parents' lives so much worse than it had to be. Moving my parents out of their one and only home of a large metropolitan area after 80+ years was traumatic enough, but then to face all of those questions and the uncertainty of the location of their next home at the last minute was horrible. The day after that Memorial Day phone call, my husband and I actually did the impossible - we drove around to my mother's doctors offices without appointments to gain clarifications from her doctors, which we accomplished within a few hours. Despite all of our efforts, Marilyn Gray still forced my mother to take a memory test with a WindsorMeade nurse on the day of her arrival even though she was exhausted from a sleepless night before (which she mentioned) and a long drive on the interstate highway. My mother was upset and humiliated to be forced to take the test, but she passed it with flying colors. My blood pressure must have doubled that day. My parents, husband and I were so disgusted. It is beyond believe that such a lack of compassion is to be allowed in any retirement community, particularly one that struggled through bankruptcy just a few years ago. The next day my husband shared our disappointment with Marilyn Gray. She indicated that she'd been on vacation and did not complete the medical review process for my parents in time. She did NOT apologize for the oversight, and she had the audacity to ask my husband to ask me to stop complaining about her to others. That is the last thing I would have done in her position. I feel that the initial experience with Marilyn Grey pretty much ruined our time at WindsorMeade for my entire family. Seven months later my father passed away. As soon as my husband's and my new house was built in 2015, my mother moved out of WindsorMeade and into our house with us. Senior staff didn't even say thank you for our patronage after spending thousands of dollars there. For fear of retribution, I waited until we received my mother's share of the entrance fee refund before I posted this review to share with others. To our dismay, we had to wait nine months before we received the refund because the next residents who took over my parents' home in WindsorMeade were given six months to pay the fee. However, my parents were required to pay the entire fee immediately up front. Although there are some wonderful staff and residents in WindsorMeade, I truly believe that the executive director, Marilyn Gray, lacks the compassion and kindness you would expect and hope to find in an expensive senior community.

  • ★★★★★ 6 months ago

    I am very happy with the area and the location of Williamsburg.

  • ★★★★★ 2 years ago

    The Facility it's self is amazing. But I found the working environment....lacking. I remember working an event one day and as I was looking through the set up sheet and items list I noticed that the people who were paying for the event were charged Gratuity. Now i was confused when I saw that and asked another employee what it meant. It means that the guests were being charge for Tips. When I first started working there i was informed that as an employee we were not allowed to acept Tips because of the type of facility we worked in. I think it's pretty crappythe dining department was charging outside people gratuity just to have an event at WindsorMeade and the wait staff that set up and worked the Whole event did not recieve any of said gratuity. It was absolute crap.

  • ★★★★★ 4 years ago

    Just missing my Family at Langley ..

  • ★★★★★ a week ago

About Windsormeade Of Williamsburg

General Information

Legal Business NameVirginia United Methodist Homes Of Williamsburg, Inc.
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 3, 2010 (8 years)
Capacity12
Residents12
Percent Occupied100%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsormeade Of Williamsburg

Windsormeade Of Williamsburg
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsormeade Of Williamsburg require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 25min
ReportedExpected
CNA
1hr 10min
35min
ReportedExpected
LPN
1hr 30min
45min
ReportedExpected
RN
6hr 10min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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94.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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93.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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52.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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23.7%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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20.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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16.4%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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16.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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8.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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7.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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6.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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2.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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4.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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3.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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2.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
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0.5%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

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83.2%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
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-
-
-
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
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-
-
-
65.8%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
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16.1%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
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-
-
-
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
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-
-
-
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016VA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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