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Hallmark Manor

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    Do anybody looking for a review on Hallmark Manor I just want to say I gave it 5 Stars. I was there today to visit my brother and I was very skeptical placing him there because of the bad reviews. I got there and the place was impeccably clean no smell of urine in any of the rooms and I did a good thorough search. Everyone I met there was very friendly very happy the workers were all happy friendly and gone out of their way to help me. I just hope there's a place around is clean and spotless as this when I get old. So please do not believe any of the bad reviews on Hallmark Manor because it is spotless. I went in and talked to the activity director and she was very very nice and explain to me all that they had going on they have computers they have games music de all sorts of fun things to do. Then I went on to the Physical Therapy area and spoke to those folks and they were very very happy and really meant a lot to me what they had to say. All in all it was great it was nice I had lunch the food was awesome my brother Raves about the food and I see why now. So if you're looking for a place to have your folks or your family live this is the place to go I highly highly recommend Hallmark Manor. I do not work for them and no one told me the right this

  • ★★★★★ 2 months ago

    No problems at all to date after several months of my brother being moved from Lifecare. Some of the staff from Lifecare came over to Hallmark and this is great as they are wonderful people.

  • ★★★★★ 3 months ago

    This place is terrible! My aunt has been living here for about six months . The care is terrible. The nurse Bak is horrible. Treats her and us as family members horribly. We have a huge family problem going on where we have needed her to be off site with us for days at a time where she obviously needs medication to carry with her. Any time we have gone to pick up the carries they make us wait two hours at more. Today the CNA Veronica yelled and slammed things around the whole time and acted as though we were a huge burden. Spoke down on my aunt and to my sister and I as though we were scum. I was disgusted in the interaction and will be looking to speak with the highest person available . I don't write reviews often but want to make sure everyone knows before putting a family member here . Even tonight an elderly woman rolled out and asked the CNA for her medication and she yelled at her telling her she's busy she can wait . Hopefully someone will read this and they will be saved from staying at such an awful facility. I have seen the interactions with staff and other patients and it is heart wrenching . We will be looking for new living arrangements and hopefully I can contact the BBB and get them shut down entirely. In the meantime please spread the word let's shut this place down!!!

  • ★★★★★ a year ago

    This place is a s***hole. Went to visit my Grandfather here & the front desk had "no record" of him. I called my Mother & Aunt to confirm & they had to meet me at the front desk to prove that he was indeed in their care. They had the wrong records & patient information linked to his room number. His room was not cleaned, the bathroom smells like old urine. There was a cup & other random items under his bed. The bed itself doesn't have rails!!! When you press the call button, sometimes a nurse shows up & sometimes they don't. When they bring him food, they don't offer to feed it to him (he's not capable of feeding himself right now). This place is terrible, I wouldn't recommend sending a loved one here. If this is all you can afford, be sure to have someone there with your loved one at all times to ensure proper care.

  • ★★★★★ a year ago

    While my mother received care here I noticed a few things that I found rather unappealing. 1. The nursing staff was unfriendly and cold. Which I find the most unappealing about the whole place! It's like they are not happy to work here and blatantly ignore patients needs at times. And like someone else stated in an earlier review... Barely anyone speaks fluent English! Which isn't a bad things, but complimented with a crummy attitude makes me question how much care these people really get! 2. Disorganized! I came to pick up prescriptions left once mom was discharged and now they are nowhere to be found! 3. Things go missing randomly! Socks, underwear, usually small belongings. 4. The food is terrible. Usually soggy toasted cheese and so much starch. Very unappetizing. And not what my a woman who needs low sodium/low sugar diet needs. Not that it was a bad place for short term stay... I mean, she's alive! And their therapy staff seemed nice and she liked working with that specific team but I would not recommend sending someone you love to Hallmark Manor!

About Hallmark Manor

General Information

Legal Business NameConsolidated Resources Health Care Fund I, L.P.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 28, 1987 (31 years)
Capacity147
Residents114
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hallmark Manor

Hallmark Manor
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Washington Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 8, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

July 15, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

March 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintGive residents a notice of rights, rules, services and charges.

February 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$975 fine
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

May 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

March 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.
DFewPotential for HarmHealth InspectionOperate and provide services according to Federal, State, and local laws and professional standards.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hallmark Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.2%
99.0%
99.0%
99.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
100.0%
98.9%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.9%
53.8%
68.9%
61.1%
52.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.1%
10.5%
13.6%
14.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.7%
22.6%
22.4%
27.9%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose ability to move independently worsened
3.5%
3.3%
7.0%
9.1%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antipsychotic medication
21.0%
16.7%
12.2%
24.1%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
1.1%
2.8%
1.6%
9.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who self-report moderate to severe pain
3.3%
8.7%
3.4%
4.5%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who lose too much weight
9.0%
8.8%
14.1%
18.6%
4.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of high risk long-stay residents with pressure ulcers
1.2%
1.2%
0.0%
0.0%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who have depressive symptoms
1.1%
2.2%
4.5%
6.7%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a urinary tract infection
2.2%
2.2%
2.3%
4.3%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents experiencing one or more falls with major injury
4.4%
3.5%
2.8%
3.4%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
98.8%
96.3%
93.8%
85.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
89.9%
89.9%
89.9%
83.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.0%
72.6%
70.9%
64.2%
67.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who made improvements in function
6.7%
7.1%
4.9%
4.8%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
1.6%
1.7%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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