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Redmond Care And Rehabilitation Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Binou Cher
    ★★★★★ 3 months ago

    Nurses and Therapy team are very professional and skilled .Love this Facility!!!

  • Brandon Bodily
    ★★★★★ 7 months ago

    The therapy team is awesome. The nurses are friendly and knowledgeable.

  • Karol Waggoner
    ★★★★★ a year ago

    I was there after a hip surgery. on the wall was a list that had to do with hip precautions. anyone that has had a hip surgery knows what they are. I was told that I would get what I needed when it was ordered by a doctor that would be here tomorrow. I arrived about noon on a Friday. after waking up in the morning and still no raised toilet seat and no walker I asked and was still not made this available. I asked about meds. they said a doc would be there sometime to give orders for that. this place smelled so bad it made me want to throw up. it smelled like rotten pee and poop. yuck. when I asked to get what I needed the charge nurse told me that I will get it when I get it. I said that I would call and see if I could get some help. his response was that I did not have a phone. I told him I had a cel phone and I am calling 911. a policeman came and after getting there he said he would not leave me alone. I asked him to get me an ambulance to take me out of there. well I got out of there. my roommate pushed her call button. it was ignored for a long time. there was what I felt patient abuse going on there. I know that it can not be right to tell a patient that they are trapped and can not call for help. scared me. I will rate this place a one star. I think that they really deserve to have their license taken away.

  • Lyndal Wilson
    ★★★★★ a year ago

    I wish I could give no stars. This place is terrible. My grandma has been there a week and has been taken to physical therapy every day and that is it after her knee surgery. She should be up and walking around but they aren't helping her get up and move. When she first got there, her pain pump was laying on a table next to her with the tubing cut or sheared. When the nurse who was I taking her found it, her concern was that "there were no orders for the pain pump". I (who work as an anesthesia assistant and recognized a problem immediately) say "hey, the tubing looks cut, not unscrewed, does she have her pain catheter still in?" Nurse says "I have no orders for this, I'll put it in the med cabinet". I say again, "please look at the tubing, it is cut." She walks out of the room. I go look at grandma's leg and sure enough her nerve catheter is still in her skin with the tubing attached to the catheter and open to air and other germs and baddies. I go find said nurse in the hallway and express that her pain pump tubing is still in and is an infection risk. She tells me it is a drain, for her knee, despite her not even looking at grandma's leg. My family and I had to leave, but I took pictures of the pain catheter. As I left I told grandma to push the button to have the nurse look at her leg. I called grandma every half hour. And they finally came and checked it at 1030pm. They took the catheter out. I have seen the nurse a few times since (I visit daily after work) and she just gives me this look of contempt. She also has been in a lot of knee pain (because no pain pump now) and when she asked for ice at 9am, by the time I got there at 8pm she still hadn't gotten it. I went out and asked the CNA for it and he got it right away and even checked in 20 min later to remind her that she could only have the ice for 20 min and give the knee a rest. So shout out to him. Thank you! I'm pretty sure the staff there don't like me, because I make them do their job. Update. Grandma was told that she would be going home on Monday. There was no doctor to discharge her and write her prescriptions to go home on Monday, so has to wait another day. Why is there not a doctor here or on call at all times? Also hospital that discharged her said a week at the rehab facility, but rehab facility says to stay 2 weeks. Serious communication breakdown.

  • Warren Fisher
    ★★★★★ a month ago

About Redmond Care And Rehabilitation Center

General Information

Legal Business NameUnion Hill Healthcare, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1968 ()
Capacity139
Residents78
Percent Occupied56%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Redmond Care And Rehabilitation Center

Redmond Care And Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Washington Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 6, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.

May 5, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

December 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

October 5, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

July 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

March 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Redmond Care And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
1hr 25min
1hr
ReportedExpected
RN
4hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
93.8%
93.8%
93.8%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
98.3%
96.6%
96.4%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
63.6%
54.5%
52.2%
52.2%
52.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.9%
5.6%
5.7%
7.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.8%
6.5%
20.7%
25.1%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose ability to move independently worsened
1.8%
3.4%
0.0%
3.6%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antipsychotic medication
3.8%
15.4%
2.0%
6.0%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose need for help with daily activities has increased
8.9%
11.1%
11.7%
9.1%
9.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who self-report moderate to severe pain
5.2%
6.8%
8.6%
7.1%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who lose too much weight
4.3%
2.0%
0.0%
4.3%
4.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.8%
0.0%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who have depressive symptoms
8.6%
5.1%
3.4%
3.6%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a urinary tract infection
1.7%
0.0%
3.4%
3.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.7%
94.2%
97.1%
94.6%
85.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
94.9%
94.9%
94.9%
83.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.0%
68.8%
70.2%
60.9%
67.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who made improvements in function
21.4%
17.3%
24.8%
26.8%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.0%
0.8%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.5%
0.4%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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