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Manor Care Health Services-Spo

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    I'm so violently disgusted with Manor Care And how they treat both their patient's and employees. They are super understaffed and over work their employees so badly, giving double shifts and then demanding they come back for a single shift after only a 5 hour break. So many employees up and leave because they are treated like garbage, ignored, and given more patients then they can handle. Not only do they know this but they blatently do not care and have told employees to "suck it up" or "deal with it" reagrdless if their employees are having mental health shut downs over the neglect and stress. Most of the nurses are wonderful people but others just don't care how they treat the patients. I just watched an old man in a wheel chair get told to "use his legs" to get to his room while he had two cups of coffee in his hands. The nurse then proceeded to WALK AWAY, COMPLETELY DENYING THIS MAN HELP until both me and my friend had to look at her, which she then walked back to help him. What kind of person does that? This place is absolutely horrible.

  • ★★★★★ 3 months ago

    is an awful place! This poor old man in a wheel chair needed help getting to his room and this nurse told him to do it himself!!! How awful! This place is also so understaffed since they treat their workers poorly!!

  • ★★★★★ a year ago

    are you kidding me!!?? Manor care has 60 residents and only 4 aids on shift. You wonder why your parent is breaking down with bed sores, because they are sitting there in soaked briefs for hours on end. How does one aid take care of 15 people? Seriously, this place is going to be the death of your parent/loved ones.

  • ★★★★★ a year ago

    Our son Jeffrey came to ManorCare Spokane for the first time in 2013. He was diagnosed with a rare brain disease that has progressed over the years, ultimately affecting his ability to communicate and function independently. His neurologists suggested that Jeff receive therapies in a skilled nursing facility to achieve his highest level of functioning before coming home. In the beginning, we weren't thrilled about sending Jeff to ManorCare. My husband and I live over two hours away and idea of a long commute made us cringe. Now we can't imagine going anywhere else! I feel it's a very caring place where patients are treated with dignity and respect. Jeff wasn't always like he is now. He was a jokester and always had a smile on his face. It's hard to see my son dealing with such limited abilities, but it helps that no one at ManorCare talks down to him. He's treated just like a normal guy, who just happens to need more care than most people his age. Since his first admission, Jeff has been back to ManorCare a few more times for recovery from different health complications. We're always excited to get him back home, but it's assuring to know that ManorCare Spokane will be here for us if we need it. We would never want our son anywhere else.

  • ★★★★★ a year ago

    ManorCare provided short-term rehabilitation services for my mother in their MedBridge Unit after a total knee replacement. During her stay, administrative, nursing, and therapy staff provided the highest level of patient support, care, and compassion. The incredibly talented therapy team at ManorCare was exceptional in every regard and enabled my mother to return to an active and independent lifestyle. For post-acute care and rehab, I highly recommend ManorCare.

About Manor Care Health Services-Spo

General Information

Legal Business NameManor Care Of Spokane Wa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 19, 1988 (29 years)
Capacity125
Residents92
Percent Occupied74%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manor Care Health Services-Spo

Manor Care Health Services-Spo
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Washington Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 28, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

February 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,200 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

August 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

March 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manor Care Health Services-Spo require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.8%
93.8%
93.8%
93.8%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.8%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
61.5%
50.0%
-
55.2%
52.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.9%
15.8%
18.9%
18.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.0%
15.6%
16.8%
15.7%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose ability to move independently worsened
3.5%
9.1%
1.9%
1.9%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antipsychotic medication
6.9%
14.5%
20.8%
7.7%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose need for help with daily activities has increased
5.2%
1.4%
1.7%
5.8%
9.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who self-report moderate to severe pain
15.8%
18.2%
15.7%
11.3%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who lose too much weight
10.6%
9.3%
6.4%
6.1%
4.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of high risk long-stay residents with pressure ulcers
7.5%
1.8%
0.0%
2.0%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who have depressive symptoms
0.0%
1.8%
0.0%
1.9%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a urinary tract infection
3.4%
1.8%
3.8%
5.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents experiencing one or more falls with major injury
5.7%
1.6%
4.0%
1.9%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.1%
95.9%
98.3%
97.6%
85.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.0%
90.7%
90.7%
91.1%
83.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.2%
69.7%
70.5%
66.8%
67.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who made improvements in function
13.4%
9.4%
13.6%
12.5%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.5%
0.5%
0.5%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
0.9%
0.9%
0.9%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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