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Royal Park Health And Rehabilitation

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    Activities are the best! They're always very friendly and my mom loves how many events are going on at a daily basis.

  • ★★★★★ 4 months ago

    Short visit, but this is the cleanest elderly care facility I've visited and I've been to several.

  • ★★★★★ a year ago

    My grandmother, who originally admitted for short term rehab and then sometime later re admitted for long term placement where she lived for a couple years before passing. Her care there was amazing. She was always treated with respect and dignity but she was also cared for like she was their own grandma. Those caring for her alway took time to visit with her, sharing stories about their own little children or what yummy meals they prepare for their families, two things my grandma loved. The staff at Royal Park helped make this place Grandma's home.

  • ★★★★★ a year ago

    A parent came here for recovery and therapy after a stroke. We had severe problems with medications. In the worst incident, the staff failed to transcribe an important medication (anticoagulant) when preparing a new monthly chart. As a result, our parent had another stroke. My sister caught the error, not the staff at Royal Park Rehab. Then a couple weeks later they failed to reorder her anticoagulant, and the dosage was missed again. And again, we caught the error, not the staff. This was on top of a regular fight to get the meds given at the proper time. Seems they found it acceptable to give the anticoagulant at any time in the evening, +/- 4 or 5 hours, when the cardiologist stated that it needed to be +/- 30 minutes. On the plus side, the physical therapist who was initially assigned to our parent was fantastic. Unfortunately she quit for a better paying job. The subsequent therapists were good, nothing to complain about there. Bottom line, Royal Park Rehabilitation has some nursing issues that you need to be careful of.

  • ★★★★★ 2 years ago

    They are nice people but do not allow for loved ones from out of state to ever speak to their family. I get put on hold, forgotten, told he is either at breakfast, lunch or dinner; they have asked for my number for them to have him call me back and never get a call back. My loved one has been there for more than two weeks now and I call quite a bit and only got to speak to my loved one once. Your speech says you have quality care with all the comforts of home; you also state that you are inclusive and want everyone to feel at home with their loved one. How can this be when you do not allow our calls to our loved ones? Terrible for the patient that feels abandoned by his loved ones because you do care enough to let him have his calls - no matter what the third wife in his life says; he has children and siblings that want access to calling him and he wants to hear from them.

About Royal Park Health And Rehabilitation

General Information

Legal Business NameSpokane Royal Park Care LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 6, 1991 (26 years)
Capacity164
Residents158
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Royal Park Health And Rehabilitation

Royal Park Health And Rehabilitation
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Washington Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 17, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint+InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

May 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

September 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Royal Park Health And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
3hr 50min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
98.5%
98.5%
98.5%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
99.2%
99.2%
96.8%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
40.0%
52.3%
39.6%
53.3%
52.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.5%
28.0%
24.2%
24.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.4%
22.1%
15.1%
19.2%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose ability to move independently worsened
6.3%
5.1%
4.1%
5.8%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antipsychotic medication
28.6%
29.8%
15.3%
7.7%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
6.9%
4.3%
9.5%
9.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who self-report moderate to severe pain
7.8%
11.4%
7.1%
6.5%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who lose too much weight
3.9%
2.6%
4.1%
5.3%
4.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of high risk long-stay residents with pressure ulcers
4.3%
1.7%
3.2%
0.8%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who have depressive symptoms
1.7%
3.3%
4.7%
5.6%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a urinary tract infection
3.4%
4.9%
3.9%
1.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents experiencing one or more falls with major injury
3.6%
4.0%
4.0%
4.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.7%
95.9%
90.5%
82.5%
85.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.5%
88.1%
88.1%
88.1%
83.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.1%
67.8%
62.8%
63.0%
67.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who made improvements in function
10.6%
9.8%
7.5%
8.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
1.2%
2.4%
1.2%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
1.8%
0.4%
0.4%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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