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Touchmark On South Hill Nursing

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    We are a place of business and witnessed a Driver of a Touchmark van drop off an elderly couple to the dental office next door. The driver did not even pull into the parking lot and dropped them off on the complete opposite side of the building of the handicap access ramp. He dropped the couple off and then left before knowing if they got into the office safely or knew where they were going. The elderly man was in a walker and very obviously struggling to get around. They had no idea where they were suppose to go and the temperature was below freezing with very icy conditions. We called the dental office so they knew that their patients were lost outside of their office and needed assistance. They promptly went outside to assist. Touchmark drivers should at the very least drop their patients off at the handicap access ramp and make sure they know the door they are suppose to enter. I definitely would not want any of my family members to be in their care.

  • ★★★★★ 4 years ago

    I had very little experience with retirement communities before coming to work at Touchmark on South Hill. One would expect a retirement community to be a sad place. This could not be further from the truth. Touchmark South Hill is a vibrant community that I would not hesitate to encourage my family and friends to consider if they had a loved one who was at the stage where they needed a retirement community. From Independent Living, Assisted Living, Skilled Nursing and our Memory Care Unit, the staff are dedicated, competent and compassionate. My fellow employees - from upper level managers, administrators, to the floor staff - all take very seriously our mission of enriching our residents' lives. I am honored to be able to work with such people and to be able to serve our residents. I learn something every day from interacting with such amazing people, and I feel that it is not I enriching their lives; they are enriching mine.

  • ★★★★★ 4 years ago

    Planning for a significant life change, such as moving into retirement living, is uncharted territory for most people and their families. As an employee of Touchmark on South Hill, I have discovered the Administrators, Managers and support staff have hearts way too big to capture. Every day I am at work, I see Senior Citizens receiving the support and love they need. As someone who grew up in a small farming community, I see that same closeness and caring that can often disappear in a larger environment. It is a great privlege to know the people who live at Touchmark on South Hill and to work with fellow employees who are making sure that our residents live a life of meaning and purpose.

  • ★★★★★ 3 years ago

    I was hired as a life enrichment coordinator in Assisted Living and worked in the same position for five years. I found the residents wonderful to work with and the staff really had a heart for the residents. I highly recommend Touchmark as a top notch community to live in. I moved out of state and miss the residents and staff tremendously!

  • ★★★★★ 4 years ago

    Our Mission at Touchmark on South Hill is "To enrich people's lives." I have worked here for almost two years and am thankful each day for the relationships that continue to enrich my life.

About Touchmark On South Hill Nursing

General Information

Legal Business NameWaterford On South Hill Limited Partnership
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 26, 1996 (21 years)
Capacity57
Residents43
Percent Occupied75%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Touchmark On South Hill Nursing

Touchmark On South Hill Nursing
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Washington Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

May 26, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

January 27, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Touchmark On South Hill Nursing require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 25min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr 15min
1hr 20min
ReportedExpected
RN
4hr 50min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
75.0%
75.0%
75.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
9.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
4.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.2%
99.4%
100.0%
100.0%
85.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.9%
60.5%
60.5%
60.5%
83.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.6%
79.1%
83.8%
76.8%
67.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who made improvements in function
11.3%
8.4%
4.7%
6.7%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
2.2%
3.3%
1.9%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.3%
0.4%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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