Search for Skilled Nursing by ZIP Code:  :

Heartwood Extended Healthcare

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. Washington (WA)
  4. Tacoma
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Photos

Photo Attributions:

Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Tammy Bielman
    ★★★★★ a month ago

    My grandmother/Nanna was recently at Heartwood and her stay was unexpected the staff and facility went out of their way to accommodate hers and the families needs, very caring thoughtful,and we appreciate all they have done.

  • top kek
    ★★★★★ 8 months ago

    My mother was admitted after 6pm, was told there was no food for her to eat (she was diabetic) they brought her half a pbj, she was in for chemotherapy and pneumonia, her window on the first floor would not shut (it was 44 degrees outside) they left it open all night and gave her and her room mate extra blankets. My brother fixed it within 5 minutes in the morning when he came to visit. This is also a security issue, as anyone could have gotten through the window. When I got there, she had a very high carb meal (as mentioned before, she is diabetic), and no one would bring her water. She ate her meal because she was so hungry from the night before. While testing her blood sugar, the nurse did not use an alcohol swabs before testing, her sugar was high, I made her test it again, this time with an alcohol swab. She then gave her her insulin again, without an alcohol swab ad brought her a high carb lunch, at that time I was out buying her food she could eat for her diet. When I got back, her blood sugar was 496, she had to call the doctor to see what to do. I had to go down the hallway and get her water. The nurse was rude and said "When I'm finished with my inventory, I will get her water". While looking around her room, which smelled terrible, I saw urine stains and black mold. Instead of switching rooms to fix the mold, they left her and her roommate in there while they sprayed bleach all over the place. I could hardly breathe. Her roommate had to wait over two hours to go to the bathroom and had defecated herself. My mom went to use the restroom in the morning and the toilet was clogged and my brother had to unclog it because the maintenance took so long. There were people asking me and my family to help them because they weren't getting attention from the staff. There were people slumped over in the hallways in wheel chairs with their heads almost on their lap. After bringing healthy food for my mom to eat, I noticed she did not have a phone or television in her room, they said those cost extra. Their equipment is so outdated, half the staff was injured from using it (sore muscles, aching backs). When I first walked in the facility, there was an overwhelming urine smell, and mildew. I filed a complaint to Washington State health department and nursing home association. After I got her into a decent home, I had to return the oxygen tank while delivering the tank, I noticed the strong smell of bleach in the hallways. They obviously knew I was not happy. I would not recommend this place to anyone.

  • jennifer mcvey
    ★★★★★ 5 months ago

    I wouldnt even give it a one other than they did work with her. They were mean to her rolled her on her side and when her face was close to the floor they would sit and laugh and she was scared. also one man made her finish her bowel movement when she hadoes an accident and made her sit in it for about an hour.

  • Jennifer Terjeson
    ★★★★★ a year ago

    Absolutely amazing place. I had my mom transferred from a horrible place called Manor Care in tacoma . Gail in admissions is an angel. My mom has only been there for 8 hours and I can say it's a great place !! Great staff and great care. Thank you Heartwood !!

  • Robin Coffey
    ★★★★★ a year ago

    Only privately-owned patient first care center! 3rd generation there now.

About Heartwood Extended Healthcare

General Information

Legal Business NameHeartwood Extended Health Care LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1988 (29 years)
Capacity120
Residents95
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartwood Extended Healthcare

Heartwood Extended Healthcare
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Washington Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 10, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

October 17, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 28, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

May 24, 2016 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$975 fine
GFewActual HarmComplaintProvide care for each resident in a way that maintains or improves their quality of life.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.

September 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionKeep clinical records for an appropriate amount of time.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

April 21, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartwood Extended Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 40min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.8%
95.7%
95.7%
95.7%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.8%
71.4%
61.9%
62.9%
52.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
16.0%
16.0%
18.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.9%
18.3%
8.9%
14.5%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose ability to move independently worsened
13.1%
13.8%
16.1%
14.8%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who received an antipsychotic medication
9.0%
9.9%
12.3%
6.7%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents whose need for help with daily activities has increased
8.9%
8.9%
6.7%
9.3%
9.1%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who self-report moderate to severe pain
18.6%
11.2%
6.6%
1.2%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who lose too much weight
8.9%
6.2%
8.4%
10.7%
4.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.2%
3.4%
0.0%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who have depressive symptoms
9.3%
11.2%
2.2%
1.2%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a urinary tract infection
3.5%
1.1%
3.3%
1.2%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents experiencing one or more falls with major injury
3.9%
2.4%
2.6%
1.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.6%
89.7%
92.9%
93.9%
85.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.7%
85.9%
85.9%
85.9%
83.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.7%
60.4%
66.1%
66.3%
67.4%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who made improvements in function
24.3%
21.0%
21.9%
15.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
0.0%
2.0%
2.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.1%
1.0%
0.9%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WA
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places