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Manorcare Health Services

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    I have been at Manor Care Appleton 3 times. My experience has been a good one. The staff is good and caring. Food is good. I am used to being independent and doing things on my own. Manor Care has helped me get back to my independence and back home when I have needed help. I would recommend going there if you or your loved one needs rehab or a place to go.

  • ★★★★★ 5 months ago

    Facility gets a 4/5 stars and this is why! So straight to the point. Nice staff, great to talk to, helpful at times, alert system for patients needs to be fixed or improved (Patients shouldnt be waiting almost an hour to get assistance when they click their alert button). Now thats experience in the afternoon to bed time, yes there is staff change, understandable, but the duration of waiting 10mins if lucky to 1hr or so is abit iffy. Also the alerting system has to be improved its dull, you can see it down the hall above a door that someone is calling for assistance or something, but its not alerting as if someone is dying, which could be the case for some patients. The alert system needs to be updated to either flashing lights, or have all staff or nurses atleast with pagers that will buzz them if someone is trying to call for assistance, and someone that is deciding to respond to that buzz could click theres to show that they got the alert and they will take care of it. This is my thoughts and opinion on this, but honestly id rather some investment or change get put into that then it not be, because what if someone fell or couldnt breath and possibly died on staffs watch? This would be horrible for them and the loved ones of that person. So, i dont know who will see this, and i dont know if this will change anything or affect my loved one thats been admitted temporarily but please to whoever does run the facility and all kinds like it, look at this for improvement, and treat all new comers as you would treat your family members in need! Thank You.

  • ★★★★★ a year ago

    Staff I've met are very friendly and helpful. Facility is aging, but seems to be well-maintained.

  • ★★★★★ 2 years ago

    My grandma recently passed, and when had to collect her things from her room. The staff gave us boxes and told us we had 48 hours to get everything. We got everything we needed out that same day, however, we had left her clothes, which we discussed with staff we would be donating to anyone at the facility that would need them, unless they rather us take them and we were told they would take them, we left her wheel chair, walker and medical things of my grandmas for our cousin to pick up. When our cousin came to pick up what was left, within the 48 hours given, there had already been a different person in her room, there were hardly any medical things of my grandmas, left for her to take, which I put together myself so i know what was there. She discovered the clothes, some even brand new, had been thrown in the dumpster! And when trying to take the wheel chair that was clearly my grandma's, she was told it was the facilities. She had to argue with staff to get a wheel chair. We would have appreciated an honest reply about the clothes if they would not be used, we would have given them to grateful recipients. We had enough going on as it was, and I did not appreciate the added stress of this news. Awful communication on your behalf.

About Manorcare Health Services

General Information

Legal Business NameManorcare Health Services LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 14, 1975 (43 years)
Capacity104
Residents72
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services

Manorcare Health Services
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 20, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

May 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that special or therapeutic diets are ordered by the attending doctor.

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

February 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$13,260 fine
JFewImmediate JeopardyComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

November 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 24 days
---Fine$4,778 fine
KSomeImmediate JeopardyHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionGive the resident's representative the ability to exercise the resident's rights.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

April 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
3hr 30min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.2%
100.0%
100.0%
100.0%
96.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.7%
100.0%
97.9%
100.0%
97.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
20.0%
32.3%
27.6%
27.6%
46.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.2%
26.5%
28.9%
20.5%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.2%
3.1%
19.0%
14.2%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose ability to move independently worsened
15.9%
17.8%
11.9%
12.5%
12.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antipsychotic medication
9.3%
6.4%
11.4%
9.3%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose need for help with daily activities has increased
1.9%
8.8%
11.5%
5.6%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who self-report moderate to severe pain
6.2%
6.1%
6.5%
8.9%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who lose too much weight
6.7%
13.3%
12.9%
19.4%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of high risk long-stay residents with pressure ulcers
7.1%
10.6%
9.8%
14.6%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who have depressive symptoms
4.2%
0.0%
2.2%
2.2%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a urinary tract infection
2.1%
2.0%
0.0%
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
5.8%
4.0%
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

76.5%
88.1%
95.2%
96.6%
89.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.6%
94.5%
94.5%
94.5%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
87.7%
84.9%
79.4%
65.9%
73.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who made improvements in function
11.5%
10.8%
13.4%
15.1%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
4.4%
3.7%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.9%
1.6%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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