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Brookfield Rehab And Specialty Care Ctr

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Jean Parulski
    ★★★★★ 4 months ago

    We have a relative at Brookfield Rehab. The care and food is awful! This relative will sit for hours waiting to be changed, given water, etc. The most recent admittance to the hospital ( due to the lack of care at Brookfield Rehab) the hospital nurse told us how filthy this relative was! There are a few staff members that try, but they are very understaffed. Please don't ever send anyone there! I would give ZERO stars but that wasn't an option.

  • Celeste Salvadori
    ★★★★★ 6 months ago

    When Froedtert Hospital released my Dad on March 28th, they said he needed a primary physician in case additional PT is needed (looks to be the case). I took him to Froedtert/Medical College of WI health center in Waukesha today. The doctor actually cared, and was very thorough as the visit was an hour + (I'm lucky if I get 20 mins w/ my primary Dr). She prescribed med's for the swelling in Dad's legs/feet, and an antibiotic for the infection in his feet that he's had since before March 25th. I had his tennis shoes so loose, I had to tie the right one in a knot because I didn't have enough lace to tie it. That's how ballooned they are. Dad has been at Brookfield Rehab for a full week today. Guess what they have done for his infection and swelling? NOTHING!!! I picked up the med's from Target Pharmacy, and gave them to the nurse at Brookfield Rehab. What does she tell me? Nurse: Oh, we can't give these to your Dad because they didn't come from OUR pharmacy. Could you get his doctor to fax the prescription to our pharmacy, and then we can give it to him? Me: No, I already paid for his med's, they are already here (they were still stapled inside of the bags). Nurse: We have our own doctor here. Your doctor has done NOTHING for the infection and balloon swelling. That's not okay, and it's not normal! Your doctor had a WEEK to DO SOMETHING other than bill insurance. Since your doctor sucks, I didn't cancel his appointment to get a second opinion. Nurse: You need to show me the paperwork from the doctor authorizing these medications, they typically just call us with this info. The Doctors name and my Dad's name are on the packaging from Target pharmacy. Me: Oh, so you already have these medications on site? Nurse: No. We send the order to the pharmacy, and they get delivered. Me: Then I don't see why you can't use the med's I PAID money for. Nurse: I need the paperwork. Me: It's in my car. I'll go get it for you. She made a photocopy for their records. The nurse in charge expected me to throw the pills away, so duplicate pills could be ordered. I told my sister about what happened because I had a feeling the nurse was lying to my face. I trusted they would give my Dad his medication. When my sister came later in the evening, she asked Dad if they gave him any pills. He said no. She went to the nurses station. Before my sister could open her mouth, the nurse just handed my sister the unopened bag from Target Pharmacy. My sister had to cancel the order they put in against my orders after I said I paid for them. My sister had to give my Dad his medication to get better. She gets to drive there in the morning to do a simple job of giving him his pills. If they are left in the room, they will confiscate them even though it's prescribed. 5 stars? Serving hot dogs isn't 5 stars. Lying to a patients family isn't 5 stars. DO NOT SEND YOUR LOVE ONES TO THIS FACILITY!!! They don't care. They just want money.

  • Robert Schaefer
    ★★★★★ in the last week

  • Em R.
    ★★★★★ 2 months ago

  • Crystal McLean
    ★★★★★ 2 months ago

About Brookfield Rehab And Specialty Care Ctr

General Information

Legal Business NameFive Star Quality Care-Wi, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1989 (29 years)
Capacity224
Residents154
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Brookfield Rehab And Specialty Care Ctr

Brookfield Rehab And Specialty Care Ctr
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 22, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

June 30, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
CManyPotential for Minimal HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

April 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Brookfield Rehab And Specialty Care Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
3hr 35min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
99.2%
99.2%
99.2%
96.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
100.0%
100.0%
100.0%
97.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
61.9%
54.3%
60.0%
69.4%
46.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.5%
14.9%
11.4%
11.0%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.6%
16.0%
17.1%
18.1%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose ability to move independently worsened
9.8%
10.1%
7.7%
7.4%
12.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antipsychotic medication
13.7%
14.2%
12.3%
19.7%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose need for help with daily activities has increased
12.5%
15.8%
9.0%
11.6%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who self-report moderate to severe pain
6.9%
7.4%
8.3%
10.1%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who lose too much weight
10.3%
10.1%
7.7%
5.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of high risk long-stay residents with pressure ulcers
6.4%
5.1%
4.7%
1.5%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who have depressive symptoms
3.4%
4.1%
5.3%
5.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a urinary tract infection
4.3%
2.4%
4.5%
4.3%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
2.9%
4.7%
3.4%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
99.2%
100.0%
95.5%
89.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.1%
94.6%
94.6%
94.6%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.4%
67.5%
63.3%
59.8%
73.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who made improvements in function
15.7%
13.5%
14.6%
16.3%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
2.4%
0.0%
0.0%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
1.9%
2.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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