Search for Skilled Nursing by ZIP Code:  :

Clearwater Care Center

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. Wisconsin (WI)
  4. Eau Claire
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ a month ago

    When I first came here, I heard that this wasn't a good place to come to. But after being here for 5 months with a broken leg I've found that that statement couldn't be any farther from the truth. Since I've been here I've received top quality care. All therapy departments in my opinion are world class. Jeff, Sue, and Sara and their counter parts are very excellent therapists. As I've been here I've found the C.N.A. staff are very good and the nursing staff is also of the highest quality. Very good competent people. The food is getting better and everyone on the entire staff are very kind and helpful. Ray the new administrator is doing an excellent job in turning this place around and away from the reputation it used to have. I understand there is a star rating system that assess nursing homes, and I think it's time that they raise it up another star. I recommend this place to anyone who needs care.

  • ★★★★★ a month ago

    Therapy has been excellent! Jeff in therapy is a wonderful guy. He goes to Winkley's with me and we even had a pizza party during our therapy session. Jeff is one of the best therapists I have ever had. Lucy and Betty (CNA's) and Donna (LPN) are wonderful. Their personalities and efficiency are great. The room I stayed in was spacious, the bed was comfortable and it was easy to get around in with a wheelchair. I stayed in one of the newly remodeled rooms on the short term rehabilitation unit. I would recommend this facility to others in the community looking for rehabilitation after a hospital stay.

  • ★★★★★ 2 months ago

    If I had to give a rating for this nursing home (Clearwater Care Center) I would give it a minus 12 star. When my love one stayed in this nursing home. The room were never clean. Didn't even ask a nursing staff to help you out, because you are inconvenience them and there to busy talk to each other. Or there acting like there on the phone when you come up to nursing office. Plus I guess social media is more important than my love one. The finance office of the Clearwater Care Center is a joke too. We sent the fine check to pay off the bill my love one had at the nursing home thru the mail the next day after we move my love one out of this hell hole of nursing home. We call the finance office week later to enquiry about why they didn't cash the check. We were told by lady in the finance office over the phone they never rec'd the check. We inform her that we sent the check week ago. She put us on hold 30 min. she never came back on the phone. We wait another week and call back was amazement they never rec'd check. The lady in the finance office told us that they're going to send the unpaid balance to collection agency if we didn't pay in full. I was frustrated, so I call my son ask him to talk the finance office to see what was happen to check. My son talk to supervisor of finance office was told they would check the safe for check. The finance supervisor inform my son that they had the check for about week in bottom of safe. They told my son they would cash it in week. It took about two week after we call them to finely cash the check. If you are smart didn't put your love one in Clearwater Care Center they may not be taken cared like you would want your love one to be treat.

  • ★★★★★ 3 months ago

    They left my wound open for three hours because I asked for a nurse that I thought was on duty. That nurse wasn't on so they didn't get a different one and they didn't come and tell me. Once I did get a nurse I said I was concerned about infection and they said not to worry. They told me the stuff they were putting on it would kill anything that might of gotten in there. 24 hours later the wound is red and warm to the touch.

  • ★★★★★ 7 months ago

    Both my elderly parents are/were there for "rehab" from influenza . My dad seemed content at first, my mom not so. Many little things such as no care conference held like they said, no haircut even though asked for, no explaination of menu, staff not introducing themselves, mom waiting for bathroom because only aide was in laundry room unaware, breakfast tray not given until 1030 a.m., and nurse forgot my mom Parkinson med. The worst was discharge of my dad that had no papers, no med list, no explanation of anything. So when I got him home I went through his meds and he is missing his antidepressant, and instead has 3 meds that belong to someone else, 2 antipsychotics 1 bp med. When called and question the nurse she had no explanation, except for Zoloft was on hold but didn't know why. So now keep trying to contact D.O.N, and they tell her voicemail doesn't work. I will be getting my mom out of there tomorrow. This not our first time with a short term rehab (previously another place but didn't have room available ). Plus I am a LPN, so I know standards, and these are sub par!

About Clearwater Care Center

General Information

Legal Business NameAmerican Eagle Nursing Home Company Of Eau Claire LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1984 (34 years)
Capacity161
Residents95
Percent Occupied59%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Clearwater Care Center

Clearwater Care Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$14,365 fine
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmHealth InspectionPrevent a loss in range of motion among residents who entered the nursing home with a full range of motion, unless it is unavoidable due to residents clinical condition.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

October 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

April 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$9,600 fine
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

December 17, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$10,000 fine
KSomeImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
FManyPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
CManyPotential for Minimal HarmComplaintPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

September 22, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,825 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Clearwater Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
3hr 20min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

80.2%
95.4%
95.4%
95.4%
96.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
77.2%
73.1%
90.9%
100.0%
97.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.9%
41.4%
50.0%
46.2%
46.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.6%
24.3%
25.0%
20.0%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.1%
30.7%
28.5%
22.3%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose ability to move independently worsened
20.3%
21.9%
20.5%
22.2%
12.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antipsychotic medication
15.7%
21.7%
21.2%
10.0%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose need for help with daily activities has increased
18.5%
20.0%
9.1%
16.0%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who self-report moderate to severe pain
6.4%
3.9%
8.0%
6.0%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who lose too much weight
4.7%
3.9%
7.7%
8.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of high risk long-stay residents with pressure ulcers
1.4%
4.1%
4.2%
7.8%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who have depressive symptoms
3.8%
5.3%
3.9%
2.9%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a urinary tract infection
5.1%
7.7%
5.2%
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
3.0%
5.1%
2.6%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.3%
1.3%
3.9%
2.9%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

75.4%
84.1%
93.5%
87.2%
89.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.5%
89.2%
89.2%
89.2%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
85.4%
78.1%
80.0%
77.0%
73.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who made improvements in function
35.9%
33.3%
31.7%
23.1%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
0.0%
0.0%
6.1%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places