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Dove Healthcare-West

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Travy Litchoff
    ★★★★★ 4 weeks ago

    This is a. Bad place. To go fir care the nrsing team is rude and they are to busy to andwer any question i have workef in healthcare along time and i would never work for a place like this i want the best care for my family and i will never put another family member in there

  • Laurel Browning
    ★★★★★ a year ago

    My brother, Jeff, is here in the Reflections unit on hospice. He has been here a week and his passing is imminent. The nursing and hospice staff here are wonderful! I can't say enough to express my gratitude for their care! The accommodations, too, for family members is just what we needed at this time: a comfortable guest suite, a hot shower, and a family room kitchen complete with coffee and food items to help sustain us while we say goodbye to our loved one.

  • Rose Dawson
    ★★★★★ a year ago

    My experience with Dove Healthcare has been terrible.I currently have a relative who lives there, and how she is treated is downright neglectful. Besides taking their time when it comes to answering her when she calls, they completely ignored her when she told them she had fallen when she was walking to the bathroom. This behavior is completely inappropriate and dangerous. If her fall had been worse, she could have ended up with internal bleeding and died. This ignorance of obvious symptoms didn't just happen once. Later on, she was complaining of chest pain and told her nurse. The nurse ignored her, and this chest pain went on for three days until nurses at the hospital (NOT at Dove) decided to admit her to the ER. Turns out she had a heart attack. It is absurd how little the patients are tended to. How this healthcare facility is run is irresponsible, and the majority of the staff seems to not put the patients needs at a top priority. Dove should have immediately taken her to the hospital when she told them of her chest pains. Even after this, they still ignore her dietary needs and keep her on the regular diet instead of the cardiac one. Along with this extreme irresponsibility, the failure to contact with those who need to be is overly prevalent. When she had another medical complication, Dove failed to contact our family. And when she finally returned to Dove after being in the hospital, her nurse had no idea that she needed a two-person assist or that she even had this medical complication. The majority of the staff at Dove Healthcare obviously disregard the major needs of the patients and family and rarely care to inform themselves about the patients medical conditions. To sum it up: irresponsible, neglectful, and uninformed. If you have an ounce of liking towards your elderly relatives, don't send them here.

  • Leah Koch
    ★★★★★ 2 years ago

    I'm here on palliative care I have brain cancer and an appt at MAYO tomorrow, will likely be on hospice when I return, it's been several days now with no PT unless getting to the toilet counts, I was doing really well but now even my strong leg is wasting away, have really gone downhill, feeling very neglected, they are a caring competent staff, but I need more physical activity of some sort.

  • Jacquelyn Ventry
    ★★★★★ 4 months ago

About Dove Healthcare-West

General Information

Legal Business NameCovenant Healthcare, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1985 (33 years)
Capacity159
Residents114
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Dove Healthcare-West

Dove Healthcare-West
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 9, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

May 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Dove Healthcare-West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr 40min
1hr 5min
ReportedExpected
RN
4hr 45min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.3%
97.4%
97.4%
97.4%
96.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.0%
100.0%
100.0%
98.9%
97.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.8%
61.4%
52.8%
50.0%
46.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.5%
14.4%
13.2%
16.5%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.7%
24.8%
20.9%
20.8%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose ability to move independently worsened
7.8%
7.1%
5.2%
4.3%
12.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antipsychotic medication
14.9%
9.1%
17.0%
13.1%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose need for help with daily activities has increased
21.1%
17.3%
14.4%
11.0%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who self-report moderate to severe pain
4.9%
7.1%
11.8%
6.5%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who lose too much weight
6.2%
3.8%
1.3%
6.8%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of high risk long-stay residents with pressure ulcers
2.1%
7.2%
3.2%
2.2%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who have depressive symptoms
8.7%
6.1%
6.5%
7.6%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a urinary tract infection
2.9%
4.0%
4.1%
4.2%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents experiencing one or more falls with major injury
5.4%
3.5%
1.4%
2.7%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.4%
96.0%
93.1%
92.2%
89.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
96.6%
96.6%
96.6%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.6%
72.5%
76.1%
75.4%
73.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who made improvements in function
26.1%
22.8%
25.9%
34.1%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
2.4%
1.7%
0.8%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.6%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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