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River's Bend Health Services

  1. Skilled Nursing Home Facilities
  2. Wisconsin
  3. Manitowoc Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.5 / 5.0 ★★★★★

  • Pete Wallander
    ★★★★★ 11 months ago

    Family member welcomed to this home this week. Was immediately directed to room, and told how to park nearest to the room in the future. Nurses answer call button promptly. They accomodated me when I brought outside food in for my family member. My first impressions of this place are great. Clean looking, smelling, and feeling.

  • Nicole Lepsch
    ★★★★★ 10 months ago

    This place is horrible. Don't place your loved ones here. They don't clean anything including patients bathrooms. The lack of staff and not following doctors orders is horrible. Waiting 2 hours after hitting the call button for help to go to the bathroom. Forgetting patients meals. Lack of therapy. Care and everything else. I wouldn't put my worst enemy here. I'm honestly sickened and will do anything and everything to get someone out of this filth.

  • john neuchter
    ★★★★★ 3 months ago

    Wrote a negative review and it was deleted. How many more were deleted?

  • Ruth Logerquist
    ★★★★★ a year ago

    Horrible patient care. No communication between shifts so cares don't always get done right. A few workers rough and gruff with residents, so much so that my mom is afraid of them.

  • Dean Senglaub
    ★★★★★ a year ago

    Mt father came to Rivers Bend for rehabilitation following surgery. He is in far worse shape now than when he was admitted. They can't get meal orders straight much less patient care. They can't even get the treating physician right. When he was admitted we informed them of a change we wanted to make in who his treating physician was. Two weeks later we saw some paperwork showing that it had not been changed. It was brought to their attention and they said it would be corrected. Just found out the change still had not been made.

About River's Bend Health Services

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1991 (28 years)
Capacity100
Residents81
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for River's Bend Health Services

River's Bend Health Services was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 13, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of River's Bend Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr 5min
1hr 5min
ReportedExpected
RN
3hr 60min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
95.8%
95.8%
95.8%
96.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
85.9%
98.3%
98.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.9%
35.7%
34.4%
43.3%
46.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.5%
30.5%
26.7%
26.8%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.7%
22.4%
15.6%
30.2%
18.4%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents whose ability to move independently worsened
12.7%
11.7%
9.7%
10.3%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who received an antipsychotic medication
18.6%
21.1%
11.7%
9.3%
14.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents whose need for help with daily activities has increased
6.3%
5.0%
6.5%
10.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who lose too much weight
2.1%
0.0%
0.0%
0.0%
4.7%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of high risk long-stay residents with pressure ulcers
10.2%
9.7%
9.7%
13.6%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.7%
0.0%
5.1%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who have depressive symptoms
4.8%
3.3%
4.8%
3.3%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents with a urinary tract infection
0.0%
3.3%
3.1%
3.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
5.2%
3.2%
3.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.6%
93.4%
87.7%
82.4%
90.1%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.5%
86.8%
86.8%
86.8%
86.7%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.0%
81.4%
71.2%
73.2%
75.1%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who made improvements in function
24.6%
25.3%
23.6%
26.1%
18.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.0%
3.0%
2.6%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.5%
0.7%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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