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Lake Terrace Health And Rehabilitation

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  2. Wisconsin
  3. Milwaukee Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Mr Dunbeck
    ★★★★★ 6 months ago

    Horrible unprofessional staff that mistreated my father. They used gauze and scotch tape to cover the drive line that connected my father's artificial heart to his power supply instead of the sterile bandages that they were required to use. The rooms were kept filthy. They did not follow proper medical procedures for LVAD patients. I had to sleep there over night to protect my father. Got him out of there as quickly as we could and filed a complaint with the state that found serious problems there as well. If you love your family member, keep them as far from this place as possible.

  • Steve Boyer
    ★★★★★ 4 months ago

    It's disgusting that the individuals here scream out for help and it takes a call from a neighbor to get them to do something. If this continues I'll start filing complaints with the city.

  • Victoria Gronkowski
    ★★★★★ a year ago

    The staff is extremely unfriendly. My mother receives such poor care and is left in such unsanitary and unhealthy conditions. She's ignored when she puts the call light on for many hours. I wish we had other options and I feel so guilty for her being there. When I visit, I do as much as I can to clean her up and make her happy.

  • Bookie Johnson
    ★★★★★ a year ago

    So far nice people.

  • Randall Raymond
    ★★★★★ 3 years ago

    The staff is surly and uncaring. The food is terrible. When I was there for a month in 2014 I saw a woman from the kitchen drop a carton of milk on the floor, pick it up and give it to a disabled patient. One of the over night aids would wander the hallways with her ipod blaring while she checked on patients. The only thing I liked was the physical therapy room. Mark, who ran pt was very professional and fun to work with.

About Lake Terrace Health And Rehabilitation

General Information

Legal Business NameEastside Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1982 (38 years)
Capacity160
Residents100
Percent Occupied63%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lake Terrace Health And Rehabilitation

Lake Terrace Health And Rehabilitation was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 20, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionMake sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lake Terrace Health And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 35min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

69.3%
87.6%
87.6%
87.6%
96.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.2%
75.5%
89.5%
93.8%
98.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
48.7%
40.0%
48.6%
46.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.0%
19.3%
18.8%
23.3%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.9%
30.8%
29.9%
17.3%
18.4%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents whose ability to move independently worsened
12.8%
13.3%
9.1%
11.5%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who received an antipsychotic medication
17.7%
24.4%
21.4%
15.0%
14.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
6.4%
10.5%
7.3%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who lose too much weight
8.0%
8.5%
7.7%
6.1%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who self-report moderate to severe pain
6.9%
5.3%
5.8%
5.3%
4.7%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of high risk long-stay residents with pressure ulcers
21.8%
9.9%
14.5%
15.0%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who have depressive symptoms
4.2%
4.3%
4.7%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents with a urinary tract infection
3.1%
2.1%
3.5%
3.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
4.7%
2.2%
1.2%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.0%
2.1%
1.2%
1.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

40.4%
56.7%
81.5%
76.1%
90.1%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
49.4%
64.2%
64.2%
64.2%
86.7%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.5%
85.8%
80.5%
67.1%
75.1%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who made improvements in function
29.8%
32.6%
42.2%
26.2%
18.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
2.3%
0.0%
0.0%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who newly received an antipsychotic medication
2.7%
6.1%
5.8%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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