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Lake Terrace Health And Rehabilitation

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    The worst nursing home in the State of Wisconsin.Most of the staff is uncaring, and unprofessional they treat the residents with inhumane care and treatment my mother had the unfortunate luck to end up in this dump I am remorseful for leaving her in the attention of people who don't care about our elderly loved ones who can't fend or protect themselves against poorly managed environment by no fault of their own. Mom I'm so sorry for not being there when you need me the most. I only hope that when you finally leave this world and you ascend into the hands of your God you can look down on me and forgive me for leaving you in the care of such a horrible place. Please forgive me mom I love you and I miss you so much. Your memory will never die I will carry it with me until one day we're reunited. Please who ever reads this don't let your loved ones have to suffer such an undignified last years,months,or days of their lives. This place should be closed down staff should have to go through a sensitivity training.

  • ★★★★★ 5 months ago

    I use to work here years ago when i was still in school working for dietary aide as well doing housekeeping. didn't know they changed the name of the place i am looking to work back here

  • ★★★★★ 8 months ago

    The staff is surly and uncaring. The food is terrible. When I was there for a month in 2014 I saw a woman from the kitchen drop a carton of milk on the floor, pick it up and give it to a disabled patient. One of the over night aids would wander the hallways with her ipod blaring while she checked on patients. The only thing I liked was the physical therapy room. Mark, who ran pt was very professional and fun to work with.

  • ★★★★★ a year ago

    Lake Terrace (Bria on the Lake) is a craphole that is more like a dog pound that a place for human beings. My husband has reversible dementia and a poor quality of life, as he is being denied medical care, physical theorpy, cognitive theorpy and a good quality of life in what could be the last years of his life. The extent of his existence is being wheeled in front of a TV set. It takes them up to five minutes to answer the phone - and this produces the most anguish for us. Lake Terrace is working to keep my husband locked up on the second floor. Our home is near the airport, but Lake Terrace is on the east side, four blocks south of St. Mary's. This is an 11 mile driving distance for me through downtown Milwaukee. This situation of distance is what is reminiscent of what is done to convicted felons who are sent to a prison far away from home and family. I have been trying for 3 months to have my husband transferred closer to home and they are working against it. I have also been trying to get my husband to an eye doctor for two months and they seem to be "forgetting about it." Lake Terrace fights to keep my husband, who has reversible dementia, dehumanized and with no medical and cognitive treatment! Your loved one's belongs are not secure, they can and will be stolen, and this is the most painful of all. I bought my husband a pair of pajamas for Christmas and they were STOLEN the first week he was at Lake Terrace. I'd like to buy my husband new clothes, but they will go missing! It takes up to five minutes for them to answer the phone. I was told my husband has the right to his own phone. My husband cannot go out onto the patio. We should be reimbursed for stolen and missing clothes, and if I buy my husband new clothes, I will inventory his clothes and if any are missing, I will demand reimbursement and I might even call the police and file a report. Lake Terrace (Bria on the Lake) is going to find that I will fight for our dignity as human beings and as a married couple of 32 years. If you really love your loved one, DO NOT send them to this dehumanizing dog pound. It's no place for humans!

  • ★★★★★ 9 months ago

    This is possibly the worst place in the Milwaukee area.most of the staff are rude. They pay no attention to what is going on around them.

About Lake Terrace Health And Rehabilitation

General Information

Legal Business NameEastside Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1982 (36 years)
Capacity160
Residents119
Percent Occupied74%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lake Terrace Health And Rehabilitation

Lake Terrace Health And Rehabilitation
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
ESomePotential for HarmHealth InspectionProvide clean bed and bath linens that are in good condition.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

July 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

February 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.

December 8, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
BSomePotential for Minimal HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lake Terrace Health And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
3hr 50min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.6%
69.3%
69.3%
69.3%
96.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
13.8%
31.6%
77.8%
69.4%
97.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.9%
60.0%
47.5%
42.5%
46.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.9%
21.3%
18.9%
20.8%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
35.3%
43.1%
30.0%
28.1%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose ability to move independently worsened
14.6%
20.2%
27.2%
21.3%
12.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antipsychotic medication
19.8%
36.0%
25.0%
27.2%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose need for help with daily activities has increased
9.5%
7.0%
9.8%
7.5%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who self-report moderate to severe pain
7.0%
6.2%
4.0%
9.2%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who lose too much weight
9.5%
5.6%
7.1%
12.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of high risk long-stay residents with pressure ulcers
16.5%
28.4%
36.4%
38.6%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who have depressive symptoms
3.5%
7.2%
3.0%
2.0%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a urinary tract infection
0.9%
1.0%
2.0%
3.1%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents experiencing one or more falls with major injury
10.5%
8.2%
6.5%
6.6%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

39.4%
42.5%
46.1%
33.7%
89.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
66.0%
49.4%
49.4%
49.4%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.6%
-
75.0%
73.6%
73.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
30.3%
25.0%
26.4%
25.5%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
2.6%
2.1%
1.9%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
2.1%
1.1%
3.1%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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