Heritage Health Services

My Moms credit cards were stolen the first week she was here by a caregiver. The police department was amazing catching the thief in Milwaukee. Starlisha Clemens. My Mom passed away within 3 weeks if beimg there. The place is disgusting and she never got showers. Plus they hire people with prior stealing convictions in healtcare?? Well everyone deserves a second chance but her record was long and recent. Idk how they stay open. The rooms are so small and stack residents in tip of one another. My Mom was covered in poop as she was dying and her wheelchair, complained and they said she had been pooping all over the whole say? And?? Your job is to keep her clean and comfortable. Shame on this place

If i could give this facility less than one star, i would. We have recently had to file a police report for one of their CNAs HITTING my mom. giving her a black and blue, fat lip! Sadly, this is all our "poor and/or disabled" people deserve. My mother became disabled at 44. She has since been in and out of nursing homes and assisted living homes. This has been one of the worst. When she first came here, it was better than it is now, but it has went down hill severely. She doesnt have a lot of money, so she cant afford to be in a private pay facility like some elderly folks that may have worked their whole lives; sell their homes, and use that money to pay to be in a nicer place... it breaks my heart to even go see her in a place like this. knowing that i dont have the means to have her live with me or something of the like. It always smells God awful, to the point of embarrassment. She will sit with her call light on for HOURS at a time and its dirty! DO NOT put your loved one here!

I was strolling by today. And happened to notice. That three of the staff members were smoking. Next door in Pizza Hut's parking lot. After they finished. They just flipped their cigs on the grind. LOTTER BUGS!!!!! PRAY THEY TREAT THE PATIENTS BETTER??. DO BETTER?

MOT TIMELY WITH MEDICATIONSTHE FOOD IS AWFUL AND UNDERSYAFFFEDI AM CURRENTLY A RESIDENT AND MYSELF HAVUING WORKRED IN THE FEILD AS ANURSING ASISSITANT 20 YRS AGO I NTHINK THE STAFF OF N/A'S ARE GREAT VER COMPASSIONATE

Unfortunately I cannot give this place negative stars, or I would. Although there were a few excellent staff who did their best to carry the load and help. I developed anxiety visiting my father because the neglect was so bad, I couldn't see him for months because I was always enraged at the blatant lies, neglect, meetings were a waste, nothing was ever done about anything. He deteriorated fast, and they let his toe become gangrene with lines going up his leg, which the hospital says takes at least a few weeks to happen, so he had to have it cut off. Most likely because he's half paralyzed and had to use one leg to wheel himself back to his room because no one was there to help him, (which he already had a wound on his heel almost to the bone and was getting dead tissue scraped away so his foot was a high maintenance priority). For no one to notice is beyond me. Vravrick was his MD, but had a nurse practitioner supposedly "monitoring it." He's a two person assist, and one left to go on a smoke break right past the older nurse (and me), when the other CNA came out for help saying she can't be left alone with him on the toilet like that for safety reasons, the nurse said, "I'll go in there if he doesn't come back soon." Like what? No you get your ass in there NOW and why are you letting people go out and smoke leaving the vulnerable, even more susceptible to injury? I don't care if it's not your "job" as a nurse sitting at the computer. He was also once given someone else's meds. They put residents to bed right after dinner to be done with them. My dad has a recliner and they piled everything on it so he couldn't use it or they'd complain it took up too much room, but he needed it to get off his tailbone, was too afraid of retaliation to speak up, which actually happened. One CNA was rough with him, we reported it, they investigated, then she came in his room, closed the door, and chewed him out, threatening someone who is absolutely helpless dependent on others for most everything being half paralyzed, he was terrified there and she'd startle him in the halls at any chance because she knew he was jumpy, vindictive. Four residents share a toilet, I saw feces on it for the few hours I was there, never cleaned. I saw dementia patients who couldn't find their rooms I helped while nurses sat idly at the desk, many smelling of urine long after they were down the hall. If this were any other care facility, say daycare.. They'd be shut down, but they leave these people lonely to rot and die. Pretty sure it cut a lot out of my dad's life and quality of, he just wanted to die the whole time and some were rude to him, said hurtful things. High turnover I assume because you can only carry so much load of the slacker or apathetic employees, it's sad (some almost seem tenured they're so bad but remain). Glad he's out of there, yet we have to live with the guilt of putting him somewhere we were lied to about, and caused him pain. Two of his room mates they put him with, died within weeks which the first one was traumatic enough, he had death nightmares. We were told they had a psychiatrist who came, he was there months without any help, nothing for pain or anxiety which we brought up many times, nothing is ever done. The long term care rooms are tiny, all he got was half of a small linen closet size storage to share. He had a sentimental item of little monetary value stolen the first week he was in there. People would line the halls either waiting for things, lack of attention, or crying for help unanswered. Horrible. Lucky the only physical thing he lost was a toe, but he lost a ton of weight and mobility from them not doing basic care to help him stretch out his muscles. There were good people, but not worth the loss and suffering he (and us) endured. Although, he enjoyed rehab therapy but that doesn't last long on state assistance, bare minimum about a month if you're lucky.