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Heritage Health Services

  1. Skilled Nursing Home Facilities
  2. Wisconsin
  3. Port Washington Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.4 / 5.0 ★★★★★

  • wendy schoeder
    ★★★★★ 5 months ago

    My Moms credit cards were stolen the first week she was here by a caregiver. The police department was amazing catching the thief in Milwaukee. Starlisha Clemens. My Mom passed away within 3 weeks if beimg there. The place is disgusting and she never got showers. Plus they hire people with prior stealing convictions in healtcare?? Well everyone deserves a second chance but her record was long and recent. Idk how they stay open. The rooms are so small and stack residents in tip of one another. My Mom was covered in poop as she was dying and her wheelchair, complained and they said she had been pooping all over the whole say? And?? Your job is to keep her clean and comfortable. Shame on this place

  • Kelly
    ★★★★★ 12 months ago

    If i could give this facility less than one star, i would. We have recently had to file a police report for one of their CNAs HITTING my mom. giving her a black and blue, fat lip! Sadly, this is all our "poor and/or disabled" people deserve. My mother became disabled at 44. She has since been in and out of nursing homes and assisted living homes. This has been one of the worst. When she first came here, it was better than it is now, but it has went down hill severely. She doesnt have a lot of money, so she cant afford to be in a private pay facility like some elderly folks that may have worked their whole lives; sell their homes, and use that money to pay to be in a nicer place... it breaks my heart to even go see her in a place like this. knowing that i dont have the means to have her live with me or something of the like. It always smells God awful, to the point of embarrassment. She will sit with her call light on for HOURS at a time and its dirty! DO NOT put your loved one here!

  • Sheliah Altendorf
    ★★★★★ 2 years ago

    I was strolling by today. And happened to notice. That three of the staff members were smoking. Next door in Pizza Hut's parking lot. After they finished. They just flipped their cigs on the grind. LOTTER BUGS!!!!! PRAY THEY TREAT THE PATIENTS BETTER??. DO BETTER?

  • Kathleen Hupfer
    ★★★★★ a year ago

    MOT TIMELY WITH MEDICATIONSTHE FOOD IS AWFUL AND UNDERSYAFFFEDI AM CURRENTLY A RESIDENT AND MYSELF HAVUING WORKRED IN THE FEILD AS ANURSING ASISSITANT 20 YRS AGO I NTHINK THE STAFF OF N/A'S ARE GREAT VER COMPASSIONATE

  • Katie Vargo
    ★★★★★ 2 years ago

    Unfortunately I cannot give this place negative stars, or I would. Although there were a few excellent staff who did their best to carry the load and help. I developed anxiety visiting my father because the neglect was so bad, I couldn't see him for months because I was always enraged at the blatant lies, neglect, meetings were a waste, nothing was ever done about anything. He deteriorated fast, and they let his toe become gangrene with lines going up his leg, which the hospital says takes at least a few weeks to happen, so he had to have it cut off. Most likely because he's half paralyzed and had to use one leg to wheel himself back to his room because no one was there to help him, (which he already had a wound on his heel almost to the bone and was getting dead tissue scraped away so his foot was a high maintenance priority). For no one to notice is beyond me. Vravrick was his MD, but had a nurse practitioner supposedly "monitoring it." He's a two person assist, and one left to go on a smoke break right past the older nurse (and me), when the other CNA came out for help saying she can't be left alone with him on the toilet like that for safety reasons, the nurse said, "I'll go in there if he doesn't come back soon." Like what? No you get your ass in there NOW and why are you letting people go out and smoke leaving the vulnerable, even more susceptible to injury? I don't care if it's not your "job" as a nurse sitting at the computer. He was also once given someone else's meds. They put residents to bed right after dinner to be done with them. My dad has a recliner and they piled everything on it so he couldn't use it or they'd complain it took up too much room, but he needed it to get off his tailbone, was too afraid of retaliation to speak up, which actually happened. One CNA was rough with him, we reported it, they investigated, then she came in his room, closed the door, and chewed him out, threatening someone who is absolutely helpless dependent on others for most everything being half paralyzed, he was terrified there and she'd startle him in the halls at any chance because she knew he was jumpy, vindictive. Four residents share a toilet, I saw feces on it for the few hours I was there, never cleaned. I saw dementia patients who couldn't find their rooms I helped while nurses sat idly at the desk, many smelling of urine long after they were down the hall. If this were any other care facility, say daycare.. They'd be shut down, but they leave these people lonely to rot and die. Pretty sure it cut a lot out of my dad's life and quality of, he just wanted to die the whole time and some were rude to him, said hurtful things. High turnover I assume because you can only carry so much load of the slacker or apathetic employees, it's sad (some almost seem tenured they're so bad but remain). Glad he's out of there, yet we have to live with the guilt of putting him somewhere we were lied to about, and caused him pain. Two of his room mates they put him with, died within weeks which the first one was traumatic enough, he had death nightmares. We were told they had a psychiatrist who came, he was there months without any help, nothing for pain or anxiety which we brought up many times, nothing is ever done. The long term care rooms are tiny, all he got was half of a small linen closet size storage to share. He had a sentimental item of little monetary value stolen the first week he was in there. People would line the halls either waiting for things, lack of attention, or crying for help unanswered. Horrible. Lucky the only physical thing he lost was a toe, but he lost a ton of weight and mobility from them not doing basic care to help him stretch out his muscles. There were good people, but not worth the loss and suffering he (and us) endured. Although, he enjoyed rehab therapy but that doesn't last long on state assistance, bare minimum about a month if you're lucky.

About Heritage Health Services

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1996 (23 years)
Capacity74
Residents63
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Health Services

Heritage Health Services was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 19, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
LManyImmediate JeopardyHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
FManyPotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 35min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.9%
95.8%
95.8%
95.8%
96.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
97.8%
93.2%
98.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
36.4%
-
46.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.0%
16.7%
19.0%
29.3%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
28.0%
25.1%
22.0%
18.4%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents whose ability to move independently worsened
19.0%
20.0%
10.0%
12.2%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who received an antipsychotic medication
17.5%
30.6%
11.9%
12.2%
14.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents whose need for help with daily activities has increased
25.0%
10.5%
13.3%
6.8%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who lose too much weight
13.5%
16.7%
9.1%
5.9%
4.7%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of high risk long-stay residents with pressure ulcers
1.9%
4.4%
1.7%
1.9%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who have depressive symptoms
4.5%
2.6%
4.4%
6.8%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents with a urinary tract infection
4.4%
7.7%
4.4%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
0.0%
0.0%
1.7%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.0%
84.1%
86.5%
84.1%
90.1%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.6%
76.2%
76.2%
76.2%
86.7%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.4%
68.5%
72.2%
70.6%
75.1%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who made improvements in function
11.6%
6.8%
3.3%
2.9%
18.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
1.3%
0.0%
1.7%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.6%
0.6%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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