Heritage Health Services

My Moms credit cards were stolen the first week she was here by a caregiver. The police department was amazing catching the thief in Milwaukee. Starlisha Clemens. My Mom passed away within 3 weeks if beimg there. The place is disgusting and she never got showers. Plus they hire people with prior stealing convictions in healtcare?? Well everyone deserves a second chance but her record was long and recent. Idk how they stay open. The rooms are so small and stack residents in tip of one another. My Mom was covered in poop as she was dying and her wheelchair, complained and they said she had been pooping all over the whole say? And?? Your job is to keep her clean and comfortable. Shame on this place

If i could give this facility less than one star, i would. We have recently had to file a police report for one of their CNAs HITTING my mom. giving her a black and blue, fat lip! Sadly, this is all our "poor and/or disabled" people deserve. My mother became disabled at 44. She has since been in and out of nursing homes and assisted living homes. This has been one of the worst. When she first came here, it was better than it is now, but it has went down hill severely. She doesnt have a lot of money, so she cant afford to be in a private pay facility like some elderly folks that may have worked their whole lives; sell their homes, and use that money to pay to be in a nicer place... it breaks my heart to even go see her in a place like this. knowing that i dont have the means to have her live with me or something of the like. It always smells God awful, to the point of embarrassment. She will sit with her call light on for HOURS at a time and its dirty! DO NOT put your loved one here!

I was strolling by today. And happened to notice. That three of the staff members were smoking. Next door in Pizza Hut's parking lot. After they finished. They just flipped their cigs on the grind. LOTTER BUGS!!!!! PRAY THEY TREAT THE PATIENTS BETTER??. DO BETTER?

MOT TIMELY WITH MEDICATIONSTHE FOOD IS AWFUL AND UNDERSYAFFFEDI AM CURRENTLY A RESIDENT AND MYSELF HAVUING WORKRED IN THE FEILD AS ANURSING ASISSITANT 20 YRS AGO I NTHINK THE STAFF OF N/A'S ARE GREAT VER COMPASSIONATE

If you can't talk or walk. They just you lay and bed and forget about you . Then they'll seat their blame your loved one for what they did wrong. They have a call light but they won't answer it for about half hour. They do not do their JOB. Please don't send your love one their.