Heritage Health Services
Contact Information
1119 N Wisconsin StPort Washington, WI 53074
Price & Availability: (877) 311-2675
General Info: (262) 284-5892
County: Ozaukee
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Photos
Reviews
Overall Rating 1.4 / 5.0 ★★★★★
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wendy schoeder★★★★★ 10 months ago
My Moms credit cards were stolen the first week she was here by a caregiver. The police department was amazing catching the thief in Milwaukee. Starlisha Clemens. My Mom passed away within 3 weeks if beimg there. The place is disgusting and she never got showers. Plus they hire people with prior stealing convictions in healtcare?? Well everyone deserves a second chance but her record was long and recent. Idk how they stay open. The rooms are so small and stack residents in tip of one another. My Mom was covered in poop as she was dying and her wheelchair, complained and they said she had been pooping all over the whole say? And?? Your job is to keep her clean and comfortable. Shame on this place
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Kelly★★★★★ a year ago
If i could give this facility less than one star, i would. We have recently had to file a police report for one of their CNAs HITTING my mom. giving her a black and blue, fat lip! Sadly, this is all our "poor and/or disabled" people deserve. My mother became disabled at 44. She has since been in and out of nursing homes and assisted living homes. This has been one of the worst. When she first came here, it was better than it is now, but it has went down hill severely. She doesnt have a lot of money, so she cant afford to be in a private pay facility like some elderly folks that may have worked their whole lives; sell their homes, and use that money to pay to be in a nicer place... it breaks my heart to even go see her in a place like this. knowing that i dont have the means to have her live with me or something of the like. It always smells God awful, to the point of embarrassment. She will sit with her call light on for HOURS at a time and its dirty! DO NOT put your loved one here!
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Sheliah Altendorf★★★★★ 2 years ago
I was strolling by today. And happened to notice. That three of the staff members were smoking. Next door in Pizza Hut's parking lot. After they finished. They just flipped their cigs on the grind. LOTTER BUGS!!!!! PRAY THEY TREAT THE PATIENTS BETTER??. DO BETTER?
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Kathleen Hupfer★★★★★ 2 years ago
MOT TIMELY WITH MEDICATIONSTHE FOOD IS AWFUL AND UNDERSYAFFFEDI AM CURRENTLY A RESIDENT AND MYSELF HAVUING WORKRED IN THE FEILD AS ANURSING ASISSITANT 20 YRS AGO I NTHINK THE STAFF OF N/A'S ARE GREAT VER COMPASSIONATE
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Erika Rodriguezz★★★★★ 2 years ago
If you can't talk or walk. They just you lay and bed and forget about you . Then they'll seat their blame your loved one for what they did wrong. They have a call light but they won't answer it for about half hour. They do not do their JOB. Please don't send your love one their.
About Heritage Health Services
General Information
Legal Business Name | Legal Business Name Not Available |
Ownership Type | For Profit - Corporation |
Changed Ownership In The Last 12 Months | No |
First Accepted Medicare | June 1, 1996 (24 years) |
Capacity | 74 |
Residents | 63 |
Percent Occupied | 85% |
Program Participation | Medicare And Medicaid |
Resident And Family Councils | Resident |
In Hospital | No |
Continuing Care Retirement Community | No |
Special Focus Facility | No |
Auto Sprinkler System In Required Areas | Yes |
Ratings for Heritage Health Services
Heritage Health Services was reviewed by Medicare to have a rating of 2 out of 5 stars.
About Medicare Ratings![]() | Overall Rating |
![]() | Health Inspections Rating |
![]() | Quality Measures Rating |
![]() | Staff Rating |
![]() | RN Staff Rating |
Overall Ratings of Wisconsin Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
Residents Affected | |||
Severity of the Deficiency | Few | Some | Many |
Immediate jeopardy to resident health or safety | J | K | L |
Actual harm that is not immediate jeopardy | G | H | I |
No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
No actual harm with potential for minimal harm | A | B | C |
April 19, 2017 - 3 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
L | Many | Immediate Jeopardy | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
F | Many | Potential for Harm | Complaint+Inspection | Have enough nurses to care for every resident in a way that maximizes the resident's well being. |
F | Many | Potential for Harm | Complaint+Inspection | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
G | Few | Actual Harm | Health Inspection | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. |
E | Some | Potential for Harm | Health Inspection | Provide necessary care and services to maintain or improve the highest well being of each resident . |
E | Some | Potential for Harm | Complaint+Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
C | Many | Potential for Minimal Harm | Health Inspection | Post nurse staffing information/data on a daily basis. |
D | Few | Potential for Harm | Health Inspection | Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. |
D | Few | Potential for Harm | Complaint+Inspection | Reasonably accommodate the needs and preferences of each resident. |
D | Few | Potential for Harm | Health Inspection | Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. |
D | Few | Potential for Harm | Health Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
D | Few | Potential for Harm | Health Inspection | Keep each resident free from physical restraints, unless needed for medical treatment. |
D | Few | Potential for Harm | Health Inspection | Provide activities to meet the interests and needs of each resident. |
D | Few | Potential for Harm | Health Inspection | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
D | Few | Potential for Harm | Health Inspection | Keep residents' personal and medical records private and confidential. |
D | Few | Potential for Harm | Health Inspection | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
D | Few | Potential for Harm | Health Inspection | Develop policies and procedures for influenza and pneumococcal immunizations. |
Staffing Levels Per Resident per Day 
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
1hr 55min | 2hr 30min |
Reported | Expected |
CNA |
50min | 45min |
Reported | Expected |
LPN |
50min | 1hr 15min |
Reported | Expected |
RN |
3hr 35min | 4hr 25min |
Reported | Expected |
Total Nursing |
This facility also provides approximately 40min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents 
88.9% | 95.8% | 95.8% | 95.8% | 96.8% | 94.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
100.0% | 100.0% | 97.8% | 93.2% | 98.0% | 94.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
- | - | 36.4% | - | 46.8% | 47.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
15.0% | 16.7% | 19.0% | 29.3% | 18.5% | 22.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
23.8% | 28.0% | 25.1% | 22.0% | 18.4% | 18.2% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
19.0% | 20.0% | 10.0% | 12.2% | 12.6% | 15.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
17.5% | 30.6% | 11.9% | 12.2% | 14.0% | 15.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
25.0% | 10.5% | 13.3% | 6.8% | 7.5% | 7.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
13.5% | 16.7% | 9.1% | 5.9% | 4.7% | 5.6% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
1.9% | 4.4% | 1.7% | 1.9% | 7.3% | 5.6% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
0.0% | 0.0% | 0.0% | 0.0% | 5.0% | 4.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
4.5% | 2.6% | 4.4% | 6.8% | 3.4% | 3.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
4.4% | 7.7% | 4.4% | 0.0% | 3.6% | 3.4% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
2.0% | 0.0% | 0.0% | 1.7% | 2.6% | 1.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
0.0% | 0.0% | 0.0% | 0.0% | 0.2% | 0.4% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
Quality Measures for Short Stay Residents 
80.0% | 84.1% | 86.5% | 84.1% | 90.1% | 83.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
82.6% | 76.2% | 76.2% | 76.2% | 86.7% | 81.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
73.4% | 68.5% | 72.2% | 70.6% | 75.1% | 67.5% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
11.6% | 6.8% | 3.3% | 2.9% | 18.2% | 13.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
1.2% | 1.3% | 0.0% | 1.7% | 1.2% | 2.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
0.6% | 0.6% | 0.6% | 0.0% | 0.8% | 0.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | WI | U.S. |
