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Heritage Nursing And Rehab Ctr

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Reviews
Overall Rating 1.6 / 5.0 ★★★★★

  • Sheliah Holloway
    ★★★★★ 2 months ago

    I was strolling by today. And happened to notice. That three of the staff members were smoking. Next door in Pizza Hut's parking lot. After they finished. They just flipped their cigs on the grind. LOTTER BUGS!!!!! PRAY THEY TREAT THE PATIENTS BETTER??. DO BETTER?

  • Katie Vargo
    ★★★★★ 2 months ago

    Unfortunately I cannot give this place negative stars, or I would. Although there were a few excellent staff who did their best to carry the load and help. I developed anxiety visiting my father because the neglect was so bad, I couldn't see him for months because I was always enraged at the blatant lies, neglect, meetings were a waste, nothing was ever done about anything. He deteriorated fast, and they let his toe become gangrene with lines going up his leg, which the hospital says takes at least a few weeks to happen, so he had to have it cut off. Most likely because he's half paralyzed and had to use one leg to wheel himself back to his room because no one was there to help him, (which he already had a wound on his heel almost to the bone and was getting dead tissue scraped away so his foot was a high maintenance priority). For no one to notice is beyond me. Vravrick was his MD, but had a nurse practitioner supposedly "monitoring it." He's a two person assist, and one left to go on a smoke break right past the older nurse (and me), when the other CNA came out for help saying she can't be left alone with him on the toilet like that for safety reasons, the nurse said, "I'll go in there if he doesn't come back soon." Like what? No you get your ass in there NOW and why are you letting people go out and smoke leaving the vulnerable, even more susceptible to injury? I don't care if it's not your "job" as a nurse sitting at the computer. He was also once given someone else's meds. They put residents to bed right after dinner to be done with them. My dad has a recliner and they piled everything on it so he couldn't use it or they'd complain it took up too much room, but he needed it to get off his tailbone, was too afraid of retaliation to speak up, which actually happened. One CNA was rough with him, we reported it, they investigated, then she came in his room, closed the door, and chewed him out, threatening someone who is absolutely helpless dependent on others for most everything being half paralyzed, he was terrified there and she'd startle him in the halls at any chance because she knew he was jumpy, vindictive. Four residents share a toilet, I saw feces on it for the few hours I was there, never cleaned. I saw dementia patients who couldn't find their rooms I helped while nurses sat idly at the desk, many smelling of urine long after they were down the hall. If this were any other care facility, say daycare.. They'd be shut down, but they leave these people lonely to rot and die. Pretty sure it cut a lot out of my dad's life and quality of, he just wanted to die the whole time and some were rude to him, said hurtful things. High turnover I assume because you can only carry so much load of the slacker or apathetic employees, it's sad (some almost seem tenured they're so bad but remain). Glad he's out of there, yet we have to live with the guilt of putting him somewhere we were lied to about, and caused him pain. Two of his room mates they put him with, died within weeks which the first one was traumatic enough, he had death nightmares. We were told they had a psychiatrist who came, he was there months without any help, nothing for pain or anxiety which we brought up many times, nothing is ever done. The long term care rooms are tiny, all he got was half of a small linen closet size storage to share. He had a sentimental item of little monetary value stolen the first week he was in there. People would line the halls either waiting for things, lack of attention, or crying for help unanswered. Horrible. Lucky the only physical thing he lost was a toe, but he lost a ton of weight and mobility from them not doing basic care to help him stretch out his muscles. There were good people, but not worth the loss and suffering he (and us) endured. Although, he enjoyed rehab therapy but that doesn't last long on state assistance, bare minimum about a month if you're lucky.

  • Erika Rodriguezz
    ★★★★★ 2 months ago

    If you can't talk or walk. They just you lay and bed and forget about you . Then they'll seat their blame your loved one for what they did wrong. They have a call light but they won't answer it for about half hour. They do not do their JOB. Please don't send your love one their.

  • Robin Olaik
    ★★★★★ 6 months ago

    Since I have been here 2 cna and a cooridinator think they are dr.'s and what I can reach to after 7 back surgeries. I had a tool but it was lost in moving unfortunate for me after being almost a week in the hospital I ended up in this place. Between yeling theraptists now yelling aides that think they know everything. Thank you Jesus they finally sentvsomeone in after having been embarrassed into doing something I cant do. I already have a terrible UTI. So I give 1 for the food as it is great. They need to teach their aides how to talk to people without lowering themselves to name calling and raising their tone. They should stick to bed pans.

  • Elizabeth Staats
    ★★★★★ a year ago

    Terrible place. Don't send your loved ones there. My mother waited 10+ hours to get her pain medication. She was never given the blood thinner she was supposed to get. She developed pneumonia and no one was even there to read the reports so she had it days before anyone knew. Terrible place that is extremely short on staff and care.

About Heritage Nursing And Rehab Ctr

General Information

Legal Business NameFmg North Wisconsin Street Wisconsin LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1996 (21 years)
Capacity74
Residents72
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Nursing And Rehab Ctr

Heritage Nursing And Rehab Ctr
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 15, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Nursing And Rehab Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 35min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
3hr 45min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
88.9%
88.9%
88.9%
96.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
91.7%
95.5%
97.8%
97.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
46.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
26.2%
22.5%
20.0%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.2%
20.7%
17.8%
13.7%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose ability to move independently worsened
9.1%
8.5%
14.3%
14.3%
12.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antipsychotic medication
15.0%
19.0%
10.0%
12.5%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose need for help with daily activities has increased
2.7%
11.9%
10.9%
6.6%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who self-report moderate to severe pain
10.9%
10.4%
9.1%
8.9%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who lose too much weight
7.9%
2.7%
5.4%
11.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of high risk long-stay residents with pressure ulcers
2.5%
4.4%
2.6%
2.4%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who have depressive symptoms
10.9%
4.2%
0.0%
6.7%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a urinary tract infection
2.2%
2.1%
2.3%
4.4%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents experiencing one or more falls with major injury
4.4%
2.4%
2.4%
2.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

72.5%
75.2%
84.4%
86.5%
89.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.4%
82.6%
82.6%
82.6%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.6%
69.7%
67.0%
78.2%
73.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who made improvements in function
8.1%
7.8%
7.5%
4.4%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
1.1%
0.0%
0.0%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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