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Shawano Health Services

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Crystal Miller
    ★★★★★ 3 months ago

    I don't even think SHS deserves one star, probably half a star. Don't be fooled by the 5 star staff rating in the website. I believe that rating is only for the rehab staff. Rehab is only for an hour a day. The other 23 hours, residents rely on CNAs, LPNs, and nurses. And you will read here that they are not deserving of 5 stars as a whole. Upon walking into the facility after my father got there at about 4pm, my first impressions was "this is dark, dank, and musty, and I cannot leave my father here." Being as it was so late in the day, I felt like I had no other options but to leave him there. At one point, my father needed to use the bathroom - which we usually step outside for. He wanted to walk to the bathroom, as it was a part of physical therapy and he was well enough to do so. But the CNA told him no, and made him pea at the side of his bed. She made it seem like him getting up was an inconvenience to her to have to walk a resident 10 feet. When someone's body is in such poor shape, and getting up to use the restroom is sometimes their only activity, let them walk the 10 feet to the bathroom. When he tried to lie down, His head was touching the headboard and his feet were touching the footboard. We asked the CNA for an extended bed, and the nurse agreed and asked the CNA to find him a larger bed. About a half an hour later she returned and told us that he already had an extended bed. My dad is 5'10, there's no way he had an extended bed. When he switched to a room directly across the hall, there were 2 longer beds, one of which was not being used. I believe a the inattentivness of the CNAs and LPNs - not having the right bed, not being able to use the bathroom, not being able to sit in a recliner to breathe - all led him to be anxious, resulting in his chest pains and abnormal rhythm of his heart. I do understand that the response time (when a resident pushes their call light) may be longer on the weekends and evenings since there is less staff, but it was just too long and I did not feel my Dad was in good hands and would be safe. I am certain that SHS is primarily funded by the government (medicare and VA benefits), and that is why they are unable to have the proper staff to care for residents. Our elderly and our veterans are not receiving the care they need nor the care they deserve. This is a VA contracted facility, and it seemed like our only option - since it is closer to home, but I do not think the VA should be contracted with SHS. I understand more deeply the fear my Dad had of going to a nursing home/rehab as a place you go to die. I wish we would have had the opportunity to tour the facility first, because we would have NEVER sent him there.

  • Ella Miller
    ★★★★★ 3 months ago

    We brought my grandfather here and it was a terrible experience. He was brought in at about 4 pm on Friday, because he was in need of rehabilitation. Since we got there relatively late in the business day, and the end of the business week, there were few nurses, a handful of LPNs, and several CNAs. The CNAs we had interactions with were some of the most incompetent individuals I've met. Here's a chronological outline of some examples: The rooms are shared with one other person (and a bathroom is shared between 2 rooms - so 4 people). My grandpa's roommate had been eating chocolate in bed and made a mess. The CNA (let's call her #1) came in to clean it up and basically threw a hissy-fit. She was huffing and puffing. I absolutely understand that it was a stressful situation for her, and the man who had made the mess was not making the clean up easier. But her overall attitude was unnerving. But she got it cleaned up eventually. Next, my grandpa has trouble laying down and prefers to sleep sitting up in a recliner as he can breathe better. I asked two individuals if they could bring in a recliner. They left to find out and came back to say that they could not give him one without the nurse's permission, which I understand. I thought this meant that they were going to go seek out the nurse's approval. When no one came back for some time, I pushed the call light to ask again. CNA #1 came back and explained the situation to her. Again she left to find out. She returned, repeating that she did not have the authority to do that. I 100% understand that she could not make this decision, but we needed someone who could - ei the nurse. We were told that the nurse would not be in until Monday. I told them that he would not be able to sleep safely until Monday. That did nothing, and I ended up bringing a lawn chair from home for him. It should be noted that it took anywhere from 5-10 minutes for anyone to respond to the call button. I know that there are several other patients, and they outnumber the staff, but that is far too long. Especially when someone pushes the button because they are having chest pains. We were worried to leave my grandpa alone, as he hadn't been alone in about the week he had been at the hospital. We were also very afraid to leave him alone in this facility. He spoke to the VA (since that is his primary insurance) because we wanted to get him somewhere else. Since it was Friday evening, our only option was so speak with a nurse from the nurses hotline. We told her our concerns - about him being alone and about wanting him taken to a different place. The VA nurse told us who to talk to at SHS. So we did. They were kind enough to have him switch rooms with someone who did not have a roommate so that I could sleep in the extra bed. Once he was moved (it was probably around 10 pm), he started to complain of trouble breathing and chest pains. He was given a nitro pill (which helps the heart work). An hour later he was given another. No luck. He was given a third. He takes this medicine at home and was told by his DR that if he has already taken two nitro pills with no improvement, he is to take the 3rd and call 911 immediately. There was no such urgency at SHS. However, during this time, one of the employees came in and talked to him for an hour. She helped calm him down and reassure him. Some time between the 1st and 2nd nitro pill, he called a different CNA because he had to pee. She gave him the urinal and he told her "I have chest pains, I can't breathe." She walked out, saying nothing and giving no indication that she was going to pass that on. When she came back about 5 minutes later to take the urinal from him, he again said "I have chest pains and I can't breathe. I am not in the right place and I don't feel good." He was almost begging her to do something. Her response, "would you like the lights on or off?" Again giving no acknowledgement to him. He was taken to Thedacare across the road because of his heart at about 6am. I would never, ever leave a loved on here. Ever.

About Shawano Health Services

General Information

Legal Business NameShawano Health Services LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 29, 1983 (35 years)
Capacity100
Residents60
Percent Occupied60%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Shawano Health Services

Shawano Health Services
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wisconsin Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 26, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

August 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

March 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Shawano Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 30min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
3hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.1%
98.4%
98.4%
98.4%
96.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
97.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.7%
34.6%
40.0%
34.6%
46.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.4%
26.5%
22.7%
24.4%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.7%
16.7%
10.9%
7.3%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose ability to move independently worsened
5.4%
3.8%
2.0%
4.3%
12.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who received an antipsychotic medication
11.1%
8.3%
9.1%
14.3%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who self-report moderate to severe pain
15.5%
18.9%
11.5%
16.3%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who lose too much weight
4.9%
5.3%
7.7%
5.4%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
3.8%
4.1%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who have depressive symptoms
0.0%
3.8%
9.6%
4.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a urinary tract infection
1.7%
0.0%
1.9%
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents experiencing one or more falls with major injury
4.7%
10.2%
4.2%
2.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.2%
100.0%
100.0%
100.0%
89.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
91.2%
91.2%
91.2%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.9%
80.7%
84.7%
-
73.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016WI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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