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Maples Nursing Home

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    My advice to anyone seeking a nursing home in the Bluefield area - do no place your loved ones at the Maples. Our father was a resident at the Maples for almost 4 years. We first moved him to the 3rd floor where he resided on their Independent Living floor and was able to manage on his own. The staff on the 3rd floor took good care of our father and it was a relief to know that he was receiving his medicine daily. He did well up there and we really didn't have any complaints. Also, during physical therapy, their therapists were able to offer my father with the therapy that got him up and moving. He always told us how nice they were. We were happy with the results that they were able to achieve. 2 years ago, our father was hospitalized and upon returning to the Maples was able to receive physical therapy. Once the allotted time was reached by Medicaid, he was returned to his 3rd floor room. He was making progress and my sister and I were looking forward to his continued rehab and getting back on his feet. Well, he fell upon his return to his room. My sister kept stating that he was too weak to be returned to his room but they returned him to his room anyway. We are thankful that my sister was there when he fell as she broke his fall. Nothing was broken - that was a huge relief but we realized that he needed more monitoring as he was failing with his hygiene and just not managing as well as he should be. He was moved to the 1st floor where he was placed on their Assisted Living floor. Things seemed to go okay for a bit but dad's health continued to decline. My sister was consistently having to meet with the staff about my father's hygiene and general health issues. He just seemed to be fading quickly. We addressed our concerns on numerous occasions. We were met with resistance from the staff from all angles. We wanted him dressed, bathed and in an upright position during the day, especially when eating his meals. Most days, he would be in his adult diaper - not dressed, eating lying down and never getting out of bed. As we continued to discuss these issues, we were met with more resistance. His health continued to decline. We filed a formal complaint with the State of West Virginia about their general 'non-committal' attitude towards our voiced concerns and were in the beginning stages of moving him to another facility. The State was just beginning their investigation but unfortunately, our father passed before we were able to pursue this further. My hope is that the State will proceed as other residents would benefit from this investigation. The Maple is short staffed and not very compassionate when confronted with concerns about the health care that is being delivered to their residence

  • ★★★★★ 2 months ago

    My family and I have had a number of relatives in different nursing homes in Mercer County over many years. In our opinions, The Maples in Bluefield is the best nursing home in the area. Currently, my very sweet cousin is a patient. In addition to being in the hospital and rehab facility, she was in another nursing home in the area, so I have two to compare. The administrative staff providing patient care at The Maples is the best in the business. She has been there twice. This time for over eight months. We live 750 miles away, so we rely on her goddaughter, church members, and especially the nursing home staff to keep us informed. Everyone at The Maples has been fantastic. Unlike the other nursing home which discouraged me from becoming her Guardian and Conservator, The Maples encouraged me to apply and helped me so much with the massive paperwork required. This allowed me to help my cousin in so many ways. Without the wonderful staff at The Maples, her goddaughter, and her church, it would have been next to impossible to be able to take over the duties required. Unlike the other nursing home, The Maples did not require me to sign an Arbitration agreement which makes legal action almost impossible to take in the remote possibility that problems might occur. Every staff member we have talked with has been extremely nice and helpful. They have watched my cousin's health much more closely than the other nursing home. They keep me informed on a frequent basis and ask my permission before starting new medications, sending her to the hospital, giving her routine shots or treatments just to make sure everything is being done right. They also answer the phone after hours when needed which is something the other home seldom did. Critics of nursing homes should realize that many businesses, including healthcare, have made big reductions in staff which makes it so difficult on the hard-working staffs and the care they can provide. As far as I know, the only ones getting huge pay are the owners, CEO's and top management which is wrong because it is unfair and hurts everyone. Complaints should be sent to the doors of top-management people. If any member of our family needs nursing care, we will request The Maples or wait until they have a bed available. The residents of southern West Virginia are very fortunate to have employees, like the ones at The Maples, who care so much about the patients. Thank you again to those hard-working individuals for going above and beyond.

  • ★★★★★ 2 months ago

  • ★★★★★ 3 months ago

About Maples Nursing Home

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 2004 (14 years)
Capacity60
Residents49
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Maples Nursing Home

Maples Nursing Home
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of West Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 29, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaintAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

November 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionOffer other nutritional food to each resident who will not eat the food served.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.

October 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Maples Nursing Home require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 20min
ReportedExpected
CNA
1hr 30min
35min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
4hr 40min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.2%
96.2%
96.2%
96.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
97.8%
97.8%
98.1%
96.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.8%
54.2%
43.5%
42.9%
42.7%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.1%
33.3%
35.7%
29.8%
26.9%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
30.3%
9.8%
28.7%
22.3%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents whose ability to move independently worsened
27.5%
20.0%
22.5%
21.7%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who received an antipsychotic medication
21.4%
19.5%
15.8%
22.7%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents whose need for help with daily activities has increased
9.9%
5.0%
4.4%
0.0%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who self-report moderate to severe pain
4.4%
10.9%
13.6%
3.9%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who lose too much weight
3.6%
13.0%
10.0%
19.0%
6.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who have depressive symptoms
18.2%
21.7%
15.9%
17.6%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents with a urinary tract infection
6.5%
8.7%
8.7%
5.8%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
4.2%
2.1%
1.1%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
91.2%
88.5%
94.1%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.2%
77.2%
77.2%
77.2%
81.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016WV
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
21.2%
19.4%
13.5%
14.8%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
5.4%
5.9%
8.7%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents who newly received an antipsychotic medication
2.9%
2.4%
1.2%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents with pressure ulcers that are new or worsened



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