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Willows Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    I am a former employee and i wouldn't suggest anybody to work here if you have a family they don't care the only thing they care about it that there is someone there to take care of there residence they will back stab you in a heart beat i worked there my last two weeks and put in 150 hrs like i said they don't care and then they fired me and i was 2 weeks from taking my vacation. The DON you never see her unless someone has back-stabbed you and the scheduler the only time she cares is when she needs you to feel in for a shift or work a 16 that's the only time she cares. the last couple of weeks i was there i did 4 16 hr shifts and they fire me for a mistake watch your back they'll cut you open.

  • ★★★★★ 5 months ago

    Amazing place

  • ★★★★★ 2 months ago

About Willows Center

General Information

Legal Business Name723 Summers Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1988 (29 years)
Capacity97
Residents88
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willows Center

Willows Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of West Virginia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 15, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willows Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
95.3%
95.3%
95.3%
96.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.8%
98.7%
96.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.8%
48.1%
52.2%
-
42.7%
Q4 2015Q1 2016Q2 2016Q3 2016WV
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.3%
28.4%
24.0%
23.9%
26.9%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.5%
44.0%
33.8%
50.3%
22.3%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents whose ability to move independently worsened
1.3%
4.2%
1.3%
1.4%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who received an antipsychotic medication
24.2%
26.2%
45.0%
23.1%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
4.7%
0.0%
1.1%
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who self-report moderate to severe pain
6.3%
9.3%
12.7%
10.8%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who lose too much weight
9.7%
8.2%
6.2%
4.8%
6.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of high risk long-stay residents with pressure ulcers
11.5%
2.7%
6.8%
8.5%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who have depressive symptoms
10.1%
8.0%
11.1%
12.2%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents with a urinary tract infection
1.2%
5.1%
4.9%
5.3%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents experiencing one or more falls with major injury
8.0%
6.8%
6.7%
5.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.0%
95.5%
98.2%
96.1%
83.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.4%
91.9%
91.9%
91.9%
81.2%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.5%
69.5%
63.4%
61.3%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents who made improvements in function
15.6%
16.2%
23.5%
19.2%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
6.0%
5.1%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.7%
0.6%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016WV
Percentage of short-stay residents with pressure ulcers that are new or worsened



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