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Cheyenne Health Care Center

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Lori Cook
    ★★★★★ a month ago

    My Grandma was here and now our Dear Grandpa Phelps passed away at this healthcare center. They are wonderful loving people doing the very best they can. I work at the WY State Board of Nursing. They have a fantastic staff.

  • Angela Atkins
    ★★★★★ 2 weeks ago

    I do work here an I love my job I love that I work with the elderly.

  • Juan Coriano
    ★★★★★ 11 months ago

    Not a healthcare facility i want my mom in, she suffered a stroke 2 yrs ago and recently broke her hip and had to be put here and the staff is down right rude and not helpfull.. Would not reccomend to anyone at all..

  • Tanya Forte
    ★★★★★ a year ago

    I have worked here as well being as a patient and I the treatment of patients is really uncalled for the nursing staff are great but others need not be working here because they are there just for a pay check when worked here is could never get the help I needed and there is no reason for a patient to have sit or lay in B.M or have to wait for very to have there call light answered and it makes me so mad they the management all they care about is keeping the beds full and the almighty $$$$ signs nothing more and they wonder why they keep staff look at how you treat your staff and patience they should tell you something I have seen it from both sides and I will never come back to work or as a patient again

  • Lorrie Callahan
    ★★★★★ a year ago

    The management of this facility is non existent as far as care for the clients that are there for recovery. Recently, a number of staff have quit, reasons unknown. When clients are served meals, the trays on numerous occasions, are without silverware. When trying to get assistance, the CNA's or nurses are unavailable or too busy. When a client is stranded on the commode for 30 minutes and cannot get back into the chair or bed, this is considered abuse. The clients are there for recovery, IV therapy as well as respiratory they need sleep and physical therapy to get their strength back. Why is it the staff is waking them at 2:00 am to change the mediport for the IV? This is uncalled for. They have a hard enough sleeping without being awakened in the middle of the night for this. If possible, I would move my loved one to a better facility. The staff may have a few good nurses and CNA's but the management does not care about the clients. They simply care about the numbers and if the clients die, this simply means, another bed is open and a new account to bill. Please beware, and talk to current patients and clients about the care received before deciding to use this facility!

About Cheyenne Health Care Center

General Information

Legal Business NameSsc Cheyenne Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 16, 1984 (33 years)
Capacity105
Residents94
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cheyenne Health Care Center

Cheyenne Health Care Center
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Wyoming Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 14, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

August 31, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

July 14, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 53 days
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
ESomePotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionLet residents voice a complaint or grievance without being treated differently or badly.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

September 11, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmComplaintTry to resolve each resident's complaints quickly.
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionKeep clinical record information safe.
ESomePotential for HarmHealth InspectionKeep signed and dated reports of x-rays and other diagnostic services.
ESomePotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionGive or get x-rays and other tests in a timely manner to meet the needs of residents.
DFewPotential for HarmComplaint+InspectionProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmHealth InspectionKeep complete, dated laboratory records in the resident's file.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

March 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cheyenne Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
3hr 10min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

80.0%
79.3%
79.3%
79.3%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
6.8%
15.1%
31.7%
42.4%
85.2%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
25.0%
39.5%
36.6%
43.5%
42.1%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.5%
22.1%
25.9%
25.3%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.4%
34.3%
20.3%
13.0%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents whose ability to move independently worsened
28.9%
30.1%
28.6%
28.2%
12.4%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents who received an antipsychotic medication
12.0%
20.0%
22.5%
18.9%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents whose need for help with daily activities has increased
12.5%
14.2%
15.2%
12.0%
12.2%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents who self-report moderate to severe pain
2.3%
1.2%
6.1%
4.4%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents who lose too much weight
7.8%
5.3%
4.8%
5.5%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of high risk long-stay residents with pressure ulcers
2.4%
2.5%
1.3%
6.7%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents who have depressive symptoms
7.0%
3.5%
3.7%
5.5%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents with a urinary tract infection
3.4%
3.5%
2.4%
1.1%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents experiencing one or more falls with major injury
4.4%
0.0%
2.8%
3.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
1.1%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

64.1%
46.8%
60.5%
71.9%
75.8%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
72.5%
46.8%
46.8%
46.8%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.3%
73.0%
64.3%
54.1%
69.4%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of short-stay residents who made improvements in function
24.2%
22.0%
16.3%
21.1%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
0.0%
2.1%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
2.3%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016WY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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